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Kirz Roaming SIM SOP PostPaid/Prepaid

Kirz Roaming SIM SOP PostPaid/Prepaid. K. Jack (Operation Director) *this service mainly for postpaid and enterprise user in Thailand, if personal user want to subscribe this service they need to put deposit THB10,000 and also provided credit card payment information. Account Setup SOP.

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Kirz Roaming SIM SOP PostPaid/Prepaid

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  1. Kirz Roaming SIM SOPPostPaid/Prepaid K. Jack (Operation Director) *this service mainly for postpaid and enterprise user in Thailand, if personal user want to subscribe this service they need to put deposit THB10,000 and also provided credit card payment information.

  2. Account Setup SOP FAX to: 02-731-1140 or Email to: KSIM@kirz.com KSIM team activate SIM card within 1 working day with vendor in Taiwan KSIM Team Reply Email back to Channel/Sales/Customer Application Form Received softcopy Email from Channel Delivery the SIM card to customer by Channel or Sales Delivery by register Post mail from Channel/Sale/KSIM team Or Channel/Sales Follow up with customer to make sure received the SIM card Completed and document filing for PostPaid invoice

  3. Voice Troubleshooting SOP Or Email to: ksim@kirz.com KSIM Team Check with vendor and Reply Email back to channel/sales or customer Call vendor service hotline in each country or contact sale/channel Customer Complain Voice quality, can’t connect…etc Email Channel/Sales Follow up customer service with customer Completed and document filing for Q&A Vendor voice troubleshooting CS hotline: H.K. +852 6640-0112 Singapore +65 8478-0412 China +86 139-1048-0112 Sweden + 46 737-509-412 Taiwan +886 960-840112 Thailand +66 901-980-412 Note: 2nd-line support, Chinese operator, available on office hours

  4. Email troubleshooting detail toksim@kirz.com • For network issues you please pass relevant information to us: • (1) Date/Time • (2) MSISDN (ie. HK number) • (3) Location where problem occurred • (4) Phone model • (5) Problem description

  5. Invoice and Billing SOP Email to: ksim@kirz.com Subscription fee and AR report for invoice KSIM Team K. Sak Create Invoice and send to K. Jack review before send out invoice Send invoice to customer via email admin@kirz.com Provided by K. Jack Customer make payment into Kirz bank account by Cheque, TT or credit card Completed and document filing for Account Receivable report K. Jack send monthly AR and commission report to Channel/Sales

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