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Interview service in Statistics Denmark

Statistics Denmark specializes in delivering high-quality survey processes tailored to both private and internal client needs. Our approach includes designing surveys, optimizing sample selections, and crafting effective questionnaires tested for clarity and user-friendliness. Utilizing a mixed-mode method, we integrate web (CAWI) and telephone (CATI) interviews, ensuring efficient data collection and management. With a dedicated team of experienced interviewers, we conduct approximately 60-65% response rates in person surveys and develop innovative solutions, including accessible web surveys, to meet evolving quality standards.

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Interview service in Statistics Denmark

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  1. Interview service inStatistics Denmark Structure and Surveys

  2. Include the hole survey process • Customers (private and internal) needs Design • Optimize and select samples • Questionnaire design and test • Setup in Blaise to web and telephone interview • Mixmode: first web cawi– then telephone cati • Organising the data collection • Hiring and payment • Calibration for non-response • Data delivery and documentation • Tables and reports

  3. Terms • 20% internal and 80% external • The 80% external are on market conditions • 4 internal persons survey: Travel, consumer expectations, SILC, use of IT, • Participation is voluntary in all surveys • 90% persons surveys and 10% business surveys • Access to register: persons and companies • Registers are updated and cover the hole population • Know everything about the household and history • Registers include income, education… • 50-60 surveys every year and 150.000 contacts

  4. Organizing • 100% proces orientated • Teams with experts • Standardized solutions: SAS EQ, Oracle and Blaise • Every one in side a team can take over • Quality in every step and focus on costs • Not great manuals, but concrete solutions • The interviewer learns what is possible in the interview situation • Web questionnaires are kept simple and user-friendly

  5. Teams Organizing

  6. Data collection • Located in Statistics Denmark • Every day, all year round • One interview leader and 5-40 interviewers • The Interview leaders and interviewers know several surveys • Interviewers first temporarily employed and then permanent employed • Every survey is time estimated – how many interviewers in how many weeks. We offer out – they offer in

  7. Results • 60-65 % response in persons surveys • 30-50% in business surveys • External 2 million euros income • Good user ratings • New solutions, e.g. access to web surveys • Meets a need for quality surveys • Give access to registers

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