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Cloud-Based Voice Services

Cloud-Based Voice Services. Information Technology Services. Today ’ s telephone system: Located on campus System has reached end of life Ongoing support and maintenance costs continue to increase New telephone system: Traditional enterprise voice feature set

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Cloud-Based Voice Services

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  1. Cloud-Based Voice Services Information Technology Services

  2. Today’s telephone system: • Located on campus • System has reached end of life • Ongoing support and maintenance costs continue to increase • New telephone system: • Traditional enterprise voice feature set • Collaborate with Higher-Ed institutions to reduce costs and be a leader in advanced unified communication

  3. Internet2 NET+ SIP Program • Internet2 is a not-for-profit organization comprised of 220 U.S. universities, more than 65 national research and education network partners, and other state and government agencies. • NET+ Services are designed to provide cost-effective solutions tailored to the unique needs of educational communities.

  4. Why Internet2 NET+ SIP Program? • Fully-featured hosted PBX using standard SIP and I2 network • System, geographic, and network (BOREAS) redundancy • Operating expense model – lower capital outlay • Low/no risk of ownership – avoid obsolescence, flexible service levels, upgrades/support • Mobile convergence, user portal • Internet2 community synergies, design, support, and pricing • Local survivability

  5. ISU Readiness • Gigabit Ethernet to every jack, including Power over Ethernet • UPS added to each closet with 2 hours run time • Aastra phone to Ethernet jack, user computer to switch port on Aastra phone

  6. Standardize Telephone Equipment • I2 Aastra Voice • Aastra 6737i IP set • Current sets: • Single line analog • Multi line digital • Avaya IP

  7. Standardize Telephone Equipment • I2 Aastra Voice • Aastra 6739i IP set • Current sets: • Some Multi line digital

  8. Other changes? • Today: • Analog lines including Cordless, Fax, Hotline, Alarm, Elevator , Public, Emergency • Polycom Speakerphones • Lync • New I2 Voice: • Stay analog service • Polycom IP 6000 Speakerphones • Existing services remains. Users can choose Lync or Aastra telephone service.

  9. New Features • Voice Portal – gives user ability to control voice mail options, call forwarding, record greetings, change passcodes • Clearspan Anywhere – make and receive calls from any device, at any location, with only one phone number, one voice mail • Every phone set will display caller line ID • Meet-Me conferencing

  10. Rates • Aastra 6737i $17.00 • Aastra 6739i $20.00 • Expansion Module M675 $3.00 • Analog service ( no set) $18.00 • Virtual Number (admin basic) $10.00 • Analog Cordless Phones $22.00 • IP 6000 Polycom Speaker $29.00

  11. Project Schedule • May 1st • Phase 1 Contractors will start deploying new telephones on desks. Outbound calls will continue to function on both sets. Prior to each Wednesday night cut, inbound calls will remain on existing Avaya set. • May 8th • Phase 1 telephone numbers port over to Level 3 after hours. Aastra telephones work next business day. Avaya phones stop working and will be picked up and removed. • May 9th • The 2nd Phase of telephones will be deployed to desks by contractors. • May 15th • Phase 2 telephone numbers port over to Level 3 after hours. Aastra telephones work next business day. Avaya phones stop working and will be picked up and removed. • This will continue each week until the process is completed by July 1. • Old phones need to be kept on the desk until we can remove them.

  12. Coordinator Roles • Be the single point of contact • Facilitate access to rooms • Communicate information with users • Work with ITS to validate user information

  13. Training and Support • Solution Center 294-4000 • Netcom Support Team 294-8565 • http://www.it.iastate.edu • http://intecom.aastraintecom.com/internet2-training/getting-started.php

  14. Questions? • http://intecom.aastraintecom.com/internet2-training/getting-started.php

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