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Welcome Back!

Welcome Back!. Let’s do the name tent thing again when Brye gets in, and also please hand in your ice cream flow chart. Internal Process Model. Monitor Role Competency: Managing Collective Performance. Agenda. Introduction to TQI Flow chart Gladys Morgan’s check in

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Welcome Back!

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  1. Welcome Back! Let’s do the name tent thing again when Brye gets in, and also please hand in your ice cream flow chart.

  2. Internal Process Model Monitor Role Competency: Managing Collective Performance

  3. Agenda • Introduction to TQI • Flow chart Gladys Morgan’s check in • Develop a fishbone (Ishikawa) diagram • Use to make improvement recommendations

  4. Learning Goals • Be able to: • Apply the 3 central questions (aim, measures, changes) to real life situations • Develop a flowchart of a process • Develop a fishbone diagram • Use these tools to make improvement suggestions

  5. Variation is the enemy of quality • Because it reduces our ability to predict (and control) outcomes • Recall the foci of the Internal Process model…

  6. Special Causes • Due to specific circumstances • Only affect people/things in a certain time period or place • May take actions to restabilize the system • NOT the focus of TQI

  7. Common Causes • Built into the system • Affect everyone/thing • Improvement requires changing the system itself • These ARE the focus of TQI

  8. Key Figures • Walter A. Shewhart • W. Edwards Deming • Joseph Juran

  9. Three Fundamental QuestionsBehind Trial and Learning • Aim • Measures • Changes

  10. Aim: What are we trying to accomplish?

  11. Measures: How will we know that change is an improvement?-- builds on current knowledge, using baseline data

  12. Changes: What changes can we make that will result in improvement?-- explored through the cycle for learning and improvement

  13. PDCA: The Cycle for Learning and Improvement • Plan • Do • Check (Study) • Act

  14. Building Long Term Improvements • Repeated use of PDCA cycle • Maximizing system performance • Why top management is key • Data driven (includes feelings) • Testing on a small scale • across a wide range of conditions • Continuous Quality Improvement

  15. Your TQI Tool Kit: • Process Watch/Walk • Flow Chart • Fishbone (Ishikawa) Diagram • Control Chart

  16. A Process Is … A series of actions that repeatedly transform inputs into outputs

  17. Process Walk/Watch • Senior management walk through process • Observing, discussing at the task level • Tool for increasing process knowledge • IBM managers and mainframe computers

  18. Flowcharting: Picturing the Sequence A/1

  19. Fishbone/Cause-and-Effect(Ishikawa) • Identify causes of process problems • Focus on facts • Dispersion analysis uses cause categories • Policies - People • Procedures - Environment • Plant • Process clarification uses steps

  20. Cause and Effect Diagram People Environment OutcomePolicies Procedures Plant

  21. Coming Up • Thursday meet in Pollack laptop library • Control charts • Bring Memory Jogger • Read starting p. 36 about control charts • Next Tuesday integration

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