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Leading with Influence: Mastering Difficult Conversations

Learn how to lead with influence and effectively handle difficult conversations as a director or manager. Understand the power of listening and empathy in addressing pain points, offering genuine support, and empowering others to make their own choices. Embrace positivity, compliment, provide tools, and practice understanding to truly be of service in your leadership role.

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Leading with Influence: Mastering Difficult Conversations

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Presentation Transcript

  1. How didthatsound?

  2. DirectorConsultants

  3. Leader or Manager (boss)

  4. Leadingwith Influence? Humanity (V) + Expertise (C) = Influence (P)

  5. If youlisten, theywillspeak!

  6. Most difficulttopicswithLETs ?

  7. Whoshouldanswer: Leader or Manager • Whatis the difficulty? THEIR PAIN? • Whatexperience (compelling story) could help themrid the PAIN (Base it on FACT) • Listen! Theywill tell you how to help them • Let themchoosetheirfaith (INFLUENCED)

  8. Give…

  9. PreciseGenuineHeartfeltTrueFind positives Compliment…

  10. Givetools…

  11. Don’t argue…

  12. Don’tcriticize…

  13. Don’tsay…

  14. Ask questions…

  15. Learn to say… « I understand… » Just because I understand Your point of view… Doesn’tmean I agree

  16. Be of service…

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