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This report presents an analysis of responses from 423 HR professionals regarding the collection and use of HR benchmarks and metrics. Conducted between February 7-14, 2008, the survey received a response rate of 15% from 2,945 emails sent, providing valuable insights into organizations' strategies for measuring key performance indicators like cost per hire and turnover. Key findings include the levels of agreement on the importance of using HR metrics in setting performance objectives and the challenges faced by organizations in collecting these benchmarks.
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Benchmarking Metrics • Sample comprised of 423 randomly selected HR professionals. • Analyzing 423 responses of 2,945 emails sent, 2,756 emails were received (response rate = 15%). • Survey fielded February 7 – February 14, 2008; presentation generated on February 28, 2008. • Margin of error is +/- 5%.
Rate Organizations Collect HR Benchmarks/Metrics (e.g., cost per hire, turnover, etc.) n = 317 Note: Respondents who answered “N/A” or “Not sure” where excluded from this analysis.
Level of Agreement in the Use of HR Benchmarks/Metrics in Setting Objectives to Improve Performance at Organizations n = 299 Note: Respondents who answered “Not sure” where excluded from this analysis.
Reasons Organizations Experience Challenges in Collecting HR Benchmarks/metrics Note: Respondents who answered “Not sure” where excluded from this analysis.
Organization Planning to Start Collecting HR Benchmarks/Metrics in the Next 12 Months n = 66 Note: Percentages do not total 100% due to rounding.
Reasons Organization Are Not Collecting HR Benchmarks/Metrics n = 47 Note: Percentage does not total 100% as multiple responses were allowed.
Rate Organizations Collect HR Benchmarks/Metricsby Organization Staff Size Note:Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question using the provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.
Level of Agreement in the Use of HR Benchmarks/Metrics in Setting Objectives to Improve Performance at Organizations by Organization Staff Size Note:Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question using the provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.
Reasons Organizations Experience Challenges in Collecting HR Benchmarks/Metrics by Organization Staff Size Note:Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question using the provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.
