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Mobile Learning

Discover how mobile learning isn't just about apps. Find out who benefits from this innovative approach, tailored for sales, customer service, support jobs, and behavior change. Learn the process of designing effective training programs that align with user needs and device preferences.

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Mobile Learning

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Presentation Transcript

  1. Mobile Learning

  2. Not About Apps !

  3. Who’s It For?

  4. Best Candidates! Sales & Sales Support Jobs!

  5. Best Candidates ! Customer Support Jobs!

  6. Best Candidates ! Customer Service Jobs!

  7. Best Candidates ! Support, Repair & Replacement Jobs!

  8. A Change Of Design

  9. Changing Behavior ! “What’s wrong with the way we are doing it now”? “Why are we in this training class”? Thoughts Fears / Beliefs Behaviors The Behavior Change Process

  10. A Change Of Design Make sure training is going to solve the problem Analyze The Training Need YES Design the training program, objective, outcome & exercises around show & tell and make modules small /short/specific YES Design The Training Progm. Write the course materials for the user as well as the medium of delivery. YES Develop The Course Implement Deliver Course Implementation is either classroom delivery, or web delivery NO Using the metrics approved by the manager / company. Evaluate The Results NO

  11. Think Like a User Forget Training Please “Just Give Me The XX**## Answers”! Hint: Continually Test on Users More Rapid Prototyping

  12. Know Your User’s Devices HTC Pads iPad Smart Devices Droid Phones iPhone

  13. Using What You Have Just Find Out What Devices Your Users are Using and Determine The Formats They Accept. Most software will allow you to create and save in a variety of formats. You Won’t Need Expensive New Hardware of Software Because You Won’t Need to Be A Rocket Scientist or, well , you know who.

  14. Production Value NopeNot Like This Yep, More Like This

  15. Sustainability

  16. 4 Simple Rules Don’t Think Like a Trainer Keep Your Design Simple Trainers Learn From Students Don’t Need $ Software

  17. Mobile Learning

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