Maximize Your Microsoft Experience with Premier Support Services
Discover how Premier Support Services empowers customers to optimize their Microsoft products and enhance service delivery. Our program focuses on rapid issue resolution, tailored advisory services, and extensive training and readiness sessions. We prioritize customer satisfaction, aiming to earn trust and loyalty through improved experiences and proactive support, including health checks, code reviews, and integration guidance. Join global workshops and benefit from customized operational improvements, ensuring your Microsoft solutions are effectively deployed and optimized for success.
Maximize Your Microsoft Experience with Premier Support Services
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Presentation Transcript
? • Rapid Issue resolution • Service level Delivery • Developer and Infrastructure • advisory services • Training & Readiness • Tuning & Optimization • Answer-man/woman Premier is a program of Support Services to help customers get the most from Microsoft products and services: What is Premier? Earning to be Trusted Advisor • Operations Improvements • Custom Configured • Voice of the Customer • Customer Satisfaction is the main Driver – 84%; Objective: Earn customer confidence, trust and loyalty by improving the customer and partner experience, serving as the customer advocate and driving customer-centric product improvement.
Prescriptive advice and recommendations • Health checks and code reviews • Guidance on design, development and deployment of Microsoft solutions • Third-party software integration advice • Worldwide workshops • Other preventative services Proactive Services Direct Support Relationship Reactive Problem Resolution Premier Support:Proactive Services Knowledge Transfer
