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Ensuring Organisational Memory through Audit and Quality Improvement.

Ensuring Organisational Memory through Audit and Quality Improvement. Amanda Mollett Head of Clinical Effectiveness & Audit Jen Knight Clinical Audit Manager. About us Who we are The organisation The workshop Purpose Plan Outcomes. Introduction. The basics: Be here in the room

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Ensuring Organisational Memory through Audit and Quality Improvement.

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  1. Ensuring Organisational Memory through Audit and Quality Improvement. Amanda Mollett Head of Clinical Effectiveness & Audit Jen Knight Clinical Audit Manager

  2. About us Who we are The organisation The workshop Purpose Plan Outcomes Introduction

  3. The basics: • Be here in the room • Be flexible • Be respectful and supportive • Everyone has a voice • Challenge with purpose • No such word as ‘can’t’ • Do it as a team How do we need to be today? React…quickly and negatively Assume…you know what people mean Insist…it won’t work Suspend…your judgement Understand…ask questions Nurture…and build VS

  4. Francis, Keogh & Berwick National Projects Local examples Knowledge

  5. Project Outcome Challenges Background

  6. How do you learn from audits? What do you do? What works? What doesn’t work? What needs tweaking? WHY???!!! How do these things influence practice/patient care? Processes

  7. So what about the quality? • How do we work together with other teams in Trusts? • What are the right changes? • What’s important?

  8. What’s important to make your organisation an organisation that learns? 1 key thing – quick win 1 key thing – slow burn How will you do it? Learning Impact Effort • Gold standard for learning – is there one?

  9. RAG rating What do you do, and who does it? What works? What doesn’t work? What needs tweaking? Assurance

  10. How have we changed to learn from this project? The audit team The Trust Org. memory Summary • Learn to think like a 3 year old…

  11. Culture

  12. Contact details Amanda Mollett 01344 415795 amanda.mollett@berkshire.nhs.uk Jen Knight 01344 415823 jennifer.knight@berkshire.nhs.uk Any Questions?

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