Successful Implementation

1. Successful Implementation

2. Successful Implementation To implement eIVF successfully, you must: • Allocate appropriate resources: • Human resources • Financial resources • Adequate time • Understand your workflow • Understand eIVF • Don’t Hesitate! Don’t Wait! Go Live!

3. Successful Implementation • Allocate appropriate time and resources • UNDERSTAND: the way you think is critical • Comprehend the benefits of eIVF • Get “buy in” from all personnel • Have a clear expectation of the project • COMMIT TIME: the way you allocate time is critical • ACT: the way you manage the project is critical • Dedicate an implementation team • Assign the “right” individuals • Assign a System Integrator • You must “own” and manage the project effectively

4. Successful Implementation To “OWN” and “MANAGE” the project , you must effectively • Lead and Direct the project • Your perception of eIVF and eIVF capabilities must be in synch • Ensure that senior management and physicians are “on board” and supportive • Create realistic and manageable expectations, timelines. Don’t be shy to revise as needed • Keep 3rd party vendors “in line,” responsible and abreast of changes, issues, problems

5. Successful Implementation To “OWN” and “MANAGE” the project , you must effectively Motivate... Motivate.. Motivate...

6. Successful Implementation To “OWN” and “MANAGE” the project , you must effectively • Communicate... Communicate... Communicate • Set daily/weekly meetings • Involve Sr. management, physicians and staff • Encourage participation • Keep realistic expectations • Hold individuals responsible for tasks • Announce progress or lack of progress

7. Successful Implementation • Understand your workflow • “Most individuals do not thoroughly understand the entire workflow” • Assign one or more “Super User” • Scheduling (Check In and Check Out) • Billing / Financials / Medical Records • Nurse / Physician (Protocol and compliance management) • Endocrine • Andrology • Embryology • Nurse / Physician (Charting and Patient Communications) • Donor Coordinators

8. Successful Implementation • Understand your workflow (continued) • Understand current operation and analyze how eIVF will impact/enhance/eliminate the process • Use the opportunity to revamp current operations • Keep 3rd party vendors “in line” and responsible for connectivity • Eliminate redundancies • Save a tree! Eliminate paperwork.

9. Successful Implementation • Understand eIVF • Why is eIVF different from other EMR’s

10. Understand eIVF • Complex workflow

11. Successful Implementation • Understand eIVF • Dedicate the “right” resources who: • Understand the “BIG picture”

12. Successful Implementation • Understand eIVF • Dedicate the “right” resources who: • Champion the CHANGE • Understand the scope of the project • Complexity of workflow • Complexity of IT and Connectivity • Third party management • Have “buy in” from senior staff and physicians • Take responsibility for the implementation

13. Successful Implementation • Understand eIVF eIVF is not a plug and play software

14. Successful Implementation • Understand eIVF eIVF does not work as an “ON/OFF” switch

15. Successful Implementation • Understand eIVF • “eIVF is a cultural change... Much more than what you ever dreamed of...” • “Be aware of the impact... points out problems that already existed and forces you to look at operation.” • To successfully implement (eIVF), you must have commitment to patience, understanding, comfort level of your staff Robert Strickland Executive Director– Pacific Fertility Center

16. Successful Implementation eIVF Application Diagram

17. Successful Implementation • Don’t Wait! Go Live! • Align your operation to eIVF • Get basic training for all staff prior to Go-Live week

18. Successful Implementation Never Stop! Continue to Go-Live • Continue to align/adjust your operations and your eIVF

19. Successful Implementation Keep an eagle eye and Pay full attention to processes