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The Dutch Approach to Reusing Data from Base Registers for eGovernment and Administrative Burden Reduction

This workshop, held on April 10, 2014, by John Kootstra from the Citizenship and Information Policy Department, discusses how reusing data from base registers can significantly reduce administrative burdens for citizens and businesses in the Netherlands. Utilizing insights from top processes involving citizens and businesses, the study highlights a potential yearly reduction of €160-173 million. The initiative aims for a digital 2017 vision where interactions with the government are streamlined digitally, improving efficiency, transparency, and service quality for users.

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The Dutch Approach to Reusing Data from Base Registers for eGovernment and Administrative Burden Reduction

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  1. the Dutch approach Reusing data from base registers Workshop eGovernment and Reduction of Administrative Burden 10 April 2014 John Kootstra Citizenship and Information policy department

  2. Results study (2014) • Based on top 51 AB processes citizens and top 30 processes business (+ extrapolation) • Use of iNUP building blocks Conclusion: Yearly AB reduction € 160-173 mln Majority realised for citizens (reuse of data) AB Reduction for business to be realised by smart data exchange (e.g. SBR*) Dependencies • Availability and roll out • Usage by end user * beyond scope of this study

  3. Digital 2017 Ambition: By 2017 businesses and citizens can interact with government in digital way Goals: • improvement digital government information and services • decrease of administrative burdens • efficiency Principle: • Digital by default (right to interact digital) • Digital where possible, personal where needed;

  4. iNUP • Joint agenda central, regional and local governments based on shared vision • For one digital government: better service, greater convenience • Creation of an joint information infrastructure • Fundament for digital 2017 ambition • How to achieve this? • Complete the building blocks • Organise the maintenance • Large scale implementation

  5. Building Blocks • Front office for citizens • Personalised portal; • Guidelines web accessibility • 14+ telephone number • DigiD (authentication and authorisation); ID number • Front office for business • Portal (Answers for business) • eRecognition (eID for business) • System of base registries • core of cross-departmental information sharing • Coherent system of 13 registries with common used data and services for exchange of data and feed back • Standardisation • List of open standards; • Comply or explain Front office Mid-office Back-office Base Registries

  6. DigiD • Common authentication tool G2C • Basic and medium level • Password & username (+ sms code) • Delivery to official home address • Security assessments service providers using DigiD • Broad use • 11 mln users (citizens) • 600+ gov. Organisations • 117 mln transactions in 2013 (+62%) 72 mln in 2012 • Element of foreseen public private eID scheme

  7. System of Base Registries • 13 base registries for persons, cars, • businesses, land-administration, • maps, income, buildings etc. • Laws with shared principles: • Once only data provision/ multiple re-use. • Obligatory use by all government bodies (by law). • Obligatory feed back mechanism, in case of errors.

  8. Readiness and use • Progress: Linkages built between different registries: buildings, personal data, value real state, land registry, companies. • Services to facilitate exchange between governments in place • In 84% of executive agencies’ work processes data from base registers is used

  9. Income tax • Every citizen can file for tax returns using e-authentication (DigiD) • All available data from base registries (name, address, income, house, mortgage etc.) is already filled in • Citizens can accept or modify

  10. Parking permit • Half of Dutch municipalities with parking permits have a digital system • Citizens can do an online request for a parking permit using DigiD, all relevant data are checked in Base Registries (persons, cars) • Payment is online with iDeal • In some case no paper permit necessary, cars are checked by licence plate • Using a web portal citizens can change the permit or ask for a temporary permit for visitors, all online.

  11. For more information: Email: John.Kootstra@minbzk.nl http://www.e-overheid.nl http://www.government.nl

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