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SBS workspace project Update, showcase, ideas and discussion

SBS workspace project Update, showcase, ideas and discussion. Ian Ellison, Tim Davidson-Hague, If Price Centre for Facilities Management Development Ian Heath Facilities Directorate On behalf of SBS Accommodation Group. Format. Introductory comments and announcements Project update

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SBS workspace project Update, showcase, ideas and discussion

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  1. SBS workspace projectUpdate, showcase, ideas and discussion Ian Ellison, Tim Davidson-Hague, If Price Centre for Facilities Management Development Ian Heath Facilities Directorate On behalf of SBS Accommodation Group

  2. Format • Introductory comments and announcements • Project update • Project remit and philosophy  emerging findings • Showcase • HE sector • Other sector • ‘Fringe’ picture/post-it feedback task • Facilitated feedback and discussion

  3. Workshop: desired outcomes • Provide a project update • Capture feedback on showcase examples • Provide a voice (comments, feedback, consultation) • Explore the epistemology and ontology of workplace change

  4. 2. Project status • Done: • SBS all staff survey (various feedback methods) • Ning online community site operational • ECHQ showcase visit • Currently ongoing: • Learning and teaching space • Sustainability, carbon reduction, heating and ventilation exploration • Business stakeholder engagement (current and potential) • Document management and storage – call for volunteers?

  5. Project status (continued) • Still to do (by September deadline): • Specialist consideration of Owen workspace • Student stakeholder engagement (current and potential) • Potential future work (beyond scope): • Flexible working and workspace link • Enabling technology and workspace link • Student experience engagement “a sense of home” • Empower and encourage individual journeys of alternative space use • Pilots and space experiments?

  6. 3. Recap: the original brief • Develop a strategic brief for SBS accommodation that is: • ‘location independent’ (i.e. not just Stoddart and Owen) • covers all spaces • aligned to SBS strategy • financially realistic • developed through consultation • evidenced by research • Deliver the strategic brief to SBS Exec by Sept 2010

  7. Approach • Define and discuss brief with respect to Stoddart(as a frame of reference) • Develop alternatives to meet same workplace need • What happens then depends on SBS Exec discussions with SHU

  8. Stoddart versus ECHQ (for example….)

  9. More people supported

  10. A different balance of space

  11. Pause for thought? • “In fact, space management may well be the most ignored — and most powerful — tool for inducing culture change, speeding up innovation projects, and enhancing the learning process in far-flung organizations. While we fret ceaselessly about facilities issues such as office square footage allotted to various ranks, we all but ignore the key strategic issue — the parameters of intermingling” (Peters, 1992, Liberation Management)

  12. Ok, so where are we now? • There is strong (not unanimous) support for the proposition that the current workspace is not aligned to SBS Strategy • Our recommendation (based on examples elsewhere) is that workspace has the potential to be a strategic enabler and the current space poses a significant barrier to achieving the SBS plan • Options: • Do nothing (or incrementally expand existing) and put SBS at risk • Invest in improvements to common space and increase net footprint. Financial case hard to justify • Find an intelligent way to achieve more with less • This does not mean a ‘one size fits all’ solution • We envisage a continuum of workspace needs and preferences (tasks or activity, work preference, personality, health….)

  13. Suggestions • Desire for more privacy (13) • Reception areas in Stoddart (13) • More flexible spacesand practices(13) • Lack of maintenance(10) • Aspects of design and room layout (9) • Aspects of co-location (8) • staff more accessible to students (6) • Improved IT (6) • A common room (5) specifics, though many more suggested informal interaction or other means to achieve it • More storage (5) • Different or better meeting spaces (36) • ‘Fix’ heating, cooling and ventilation (35) • Branding work place (22) • Deli bar (19) • Teaching space (18) significant dissatisfaction and (1) OK apart from a lick of paint? • Facilitate informal interaction (18) • Decor (16) • Desire for more open plans (14)

  14. Language • Open plan • Hot-desking • Desk sharing • Nomadic working • New ways of working • Etc…. • Devilry • Devilry • Devilry •  Devious wordplay • Insulting

  15. Open plan? Source: http://destination.blog.co.uk/2009/08/06/call-centre-6661522/

  16. Open plan? Source: http://www.dailymail.co.uk/health/article-1259309/Why-open-plan-offices-bad-health.html

  17. Open plan? Source: http://www.theoccidentalobserver.net/authors/AKIndianCallCentre.jpg

  18. Open plan?

  19. Open plan?

  20. Adding value, feeling valued? www.beinteriordecorator.#26333F Above: TBWA Left: Google Zurich

  21. A different psychological contract?

  22. Needs (not wants)

  23. Space for thought study

  24. Needs: KOffice playground concept

  25. KOffice: “enriched space menu”

  26. The modern office as experiential teaching space? http://sbsworkspace.ning.com/

  27. Different narratives New vision I would rather have good ICT than a desk Now I have specific needs Nothing’s broken. Why change? This could make us something really special I cannot see how xyz can be met in an open plan I’m open to try things. Can I get involved? What if?

  28. “What is truth in academic workspace?” • I need space to concentrate • I can only do concentrated work at home • I need an office to have confidential conversations • I need all my storage • The heating system does not work / makes me ill • Does that have to be next to a phone and email? Does SBS need a modern equivalent of the reading room? • Does it matter? Flexibility? • Could you have them somewhere else? • To hand? What about better document management and storage? What about better support so boxes of teaching materials don’t need to be under the desk? • Is it made worse by sitting in a large storage heater?

  29. Open plans does not work in academia? • Support for UG, PG teaching and doctoral teaching • Support for good RAE • Support for student interaction • Ample storage • Better space utilisation than SHU average • Some hot-desking • Academic and support staff interaction • Visual openness reduces aural distraction (Becker and Steele, 2003) • “We were lucky to get unit 7” (Price and Fortune, 2008)

  30. 4. Design showcase • Picture/post-it feedback task

  31. SHU points of interest • Ian Heath

  32. Facilitated discussion

  33. Workplace versus workspace Pinderet al. (2009)

  34. Is it about changing priorities? • More / better • client space (including teaching) • shared common space • meeting space • quiet space • IT / Comms • FM support • Less / fewer /smaller • storage • desks • corridors • walls • 'offices' Space by need, not status (Individual and job)

  35. Thank you • Any comments or questions?

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