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Connecting with Students in a Digital Environment

In the 2014 ASRR Conference, Toby Deutsch, Jessica Hutchings, and Angie Sadowsky from UW-Milwaukee shared insights on connecting with students in digital environments. They discussed why it's essential to meet students where they are comfortable, balancing online and traditional methods without necessarily replacing them. Effective strategies include building relationships, enhancing communication, and remaining accessible in various ways. They emphasize trial and error in adopting new tools, respect for privacy through FERPA, and the importance of ongoing training and support to improve student engagement.

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Connecting with Students in a Digital Environment

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  1. Connecting with Students in a Digital Environment Toby Deutsch Jessica Hutchings Angie Sadowsky UW-Milwaukee ASRR Conference 2014

  2. Why we do, what we do • online & on campus -- undergrads & grads • meeting students’ needs, when and where they’re comfortable • not necessarily replacing traditional methods • other ways to be available, instead of pushing out information • building relationships, enhancing communication & support

  3. Workflow • mix & match • make it work for your daily advising • basic rules of customer service still apply (in person, phone, online) • try one or two new things until you’re comfortable • add contact info to our email signatures, bio pages online • trial & error… yes, small mistakes are ok

  4. Boundaries & Limitations • FERPA & information privacy • student identity & behavior • access & responsibility • cost & financial concerns • training & support • implementation & assessment

  5. Keep in Touch DigitalAdvisingAtYourSchool.wordpress.com Angie Sadowsky asadowsk@uwm.edu @AngieSadowsky Jessica Hutchings jhutch@uwm.edu @JessMHutchings Toby Deutsch deutsch@uwm.edu @freestyl321

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