SlideServe
Télécharger Obtenir Pro
Menu
Accueil Pro
Préférences
ApparenceLight Aide et commentaires
© SlideServe · v2026

Focus on the National Health Service

kirk-mullins avatar
kirk-mullins
19 diapositives · 315 Views · Nov 09, 2014

The National Health Service (NHS) organized an international workshop on February 2-3, 2006, to explore the implementation of LibQUAL+ as a tool for measuring customer satisfaction in library services. The NHS, one of the largest organizations in the world, faces challenges such as a complex organizational structure and varied service settings. The workshop aimed to evaluate how LibQUAL+ could enhance service quality, facilitate benchmarking, and ensure patient-centered information access. Key insights include the importance of high-quality information and the role of library staff in supporting the NHS quality agenda.

#focus on the national health service #focus on the national health service ppt #powerpoint #presentation
Focus on the National Health Service - slide 1
01 / 19Focus on the National Health Service
1 / 17

Télécharger la présentation

Focus on the National Health Service
Une image / un lien ci-dessous est fourni (tel quel) pour télécharger la présentation

Politique de téléchargement : le contenu du site vous est fourni TEL QUEL pour votre information et votre usage personnel ; il ne peut être vendu, concédé sous licence ni partagé sur d’autres sites sans l’accord de son auteur.Le contenu vous est fourni TEL QUEL, pour votre information et votre usage personnel uniquement. Téléchargez la présentation en cliquant sur ce lien. Lors du téléchargement, si vous ne parvenez pas à télécharger une présentation, l’éditeur a peut-être supprimé le fichier de son serveur.Pendant le téléchargement, si vous ne parvenez pas à obtenir une présentation, le fichier a peut-être été supprimé par l’éditeur.

F I N

Plus de contenu associé

Transcription de la présentation

  1. Focus on the National Health Service LibQUAL+ International Workshop 2 – 3 February 2006

  2. In the next half hour…… • Introduction to NHS • The drive for quality • The NHS pilot • Implications

  3. The National Health Service (NHS) • Large scale organisation • 1.3 million staff • Largest organisation in Europe • 3rd biggest employer in the world

  4. NHS structures • Variety of care providers • Acute Trusts – hospital-based • Primary Care Trusts (PCTs) – mainly community based • Mental Health Trusts – a combination • Ambulance Trusts • NHS Direct – telephone and online

  5. A local snapshot

  6. Avon Gloucestershire & Wiltshire

  7. The local level • Avon Gloucestershire and Wiltshire Strategic Health Authority (SHA) • 7 Acute Trusts • 12 Primary Care Trusts • 3 Ambulance Trusts • 2 Mental Health/ Social Care Trusts • NHS Direct • 25 service providers in a single SHA

  8. South West region has 3 SHAs • Avon Gloucestershire and Wiltshire • Dorset and Somerset • Peninsula Health Authority (Devon and Cornwall) • 28 SHAs in England….. • How many organisations providing care? See…..www.nhs.uk

  9. NHS is a very complex organisation • Lots of organisations, lots of staff groups • Avon Gloucestershire and Wiltshire • 17,000 nurses • 1,450 GPs • 1,300 consultants • 3,000 allied health professionals • 2003 figures

  10. Some of the issues NHS faces • Tribal nature of NHS staff • Hospital vs community settings • IT – access and skills • Time constraints • Awareness • Priorities

  11. The Constant Library User • NHS loves to reorganise • In the service, the one constant is the patient • In NHS libraries, the one constant is the user

  12. The quality agenda • Drivers • Patient-centred NHS • Clinical governance • Evidence based practice • Implications • High quality information • Summarised evidence • Role of library staff

  13. Reasons for the NHS pilot • To explore applicability of LibQUAL+ in NHS environment as a tool for measuring customer satisfaction and benchmarking services • To reduce duplication of effort across libraries in the NHS

  14. Participants in the NHS Pilot • 10 libraries participating, in a range of settings: • Including teaching hospitals, community-based services, professional body • Participant libraries are geographically dispersed

  15. Challenges for the NHS Pilot • Demographics • Survey language • Reaching users • Time • Site libraries

  16. Evaluating the pilot • Will consider • The process • The instrument • The results

  17. Implications for a successful pilot • LibQUAL+ may become part of performance measurement toolkit and be used routinely by NHS libraries • LibQUAL+ would be linked to National Service Framework for Libraries • http://www.library.nhs.uk/forlibrarians/nlhprogramme/nsf

  18. Implications for pilot participants • Can compare effectiveness of tool with home-grown surveys • Opportunity to benchmark services • Should facilitate discussion and sharing of best practice • Improve service quality

  19. Contact details • Colin Davies • colin.davies@cfh.nhs.uk