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  1. Press ‘Esc’ to exit ONLINE CRIMINAL RECORD CHECK E-GUIDE Click Here to Enter

  2. Press ‘Esc’ to exit Registering The Club Starting An Application The Applicant Process Verifying Applications What Happens Next? Further Help

  3. Press ‘Esc’ to exit 1. Registering the Club Club Welfare Officer sends an email to indicating that they wish to register. Remember to include the CWO name and club name on the email. Back Main Menu Next

  4. Press ‘Esc’ to exit CWO receives an email reply with an Information Sheet and a Registration Form attached. Complete the attached Registration Form and send it by email to Back Main Menu Next

  5. Press ‘Esc’ to exit • The FA CRB team will add your club to the online system. • You will receive an email which contains two attachments: • Guidance notes for the CWO • Guidance notes for the Applicant • The guidance notes for the applicant is used by the applicant to start the process. Back Main Menu Next

  6. Press ‘Esc’ to exit Additionally, you will also receive an email confirming that you have been added as a verifier for your club. Click the link highlighted and choose a password. This is unique to you and should not be shared. Also note the Organisation PIN (highlighted), which is unique to your club and is used when you log in to the system. Back Main Menu Next

  7. Press ‘Esc’ to exit 2. Starting an application The Club Welfare Officer must provide the applicant with the Guidance Notes for Applicant (provided in the registration email to CWO). In particular, the applicant needs the Org PIN and Secret word (highlighted) Back Main Menu Next

  8. Press ‘Esc’ to exit Applicant goes to and clicks Register. Applicant enters details as requested and clicks Next. Applicant enters details as requested and chooses password. Clicks Register to complete registration. Back Main Menu Next

  9. Press ‘Esc’ to exit 3. The applicant process Applicant goes to and enter details as requested. Click Login. NB – There are detailed guidance notes available to download from the login screen. Additionally, throughout the process help text is displayed to the right hand side of the screen. Back Main Menu Next

  10. Press ‘Esc’ to exit • Applicant enters personal details as requested, taking particular care to include any relevant: • Middle names • Additional names • Additional address history • Passport number • Driving Licence number • National Insurance number Back Main Menu Next

  11. Press ‘Esc’ to exit Applicant chooses ID documents that they wish to have verified. Please note that some documents have specific expiry dates. Further document guidance can be found here. When sufficient ID has been selected, red bar at the top will change to green. Back Main Menu Next

  12. Press ‘Esc’ to exit After applicant has submitted the application for verification they will be shown a list of the ID documents they selected to have verified. A list of people within the club who are able to verify documents will also be listed. A verification meeting between the Club Welfare Officer and applicant must now be arranged. Back Main Menu Next

  13. Press ‘Esc’ to exit 4. Verifying applications When the CWO logs into the system, defaults to a list of applicants awaiting verification. CWO finds relevant applicant and double clicks on applicant name. Verification screens will load. Back Main Menu Next

  14. Press ‘Esc’ to exit CWO checks that the personal details provided match those on the ID documents provided. NB – If at any point the CWO spots a mistake on the application during verification, click the reject button and enter a reason for the rejection. This will return the application to the applicant. Back Main Menu Next

  15. Press ‘Esc’ to exit CWO enters ID details from documents provided. When they have entered the details for each document, they should click the tick to accept the document. NB – If an applicant has chosen to bring alternative documents to those selected, simply choose alternative document as appropriate. Back Main Menu Next

  16. Press ‘Esc’ to exit If appropriate, the applicant’s volunteer status can be changed. CWO selects the position that best describes the applicant’s role from the dropdown list. CWO clicks to proceed to the next step and submit the application. Back Main Menu Next

  17. Press ‘Esc’ to exit Before the FA CRB can deal with your application, a payment must be made for its processing. Once you have clicked to pay for the application, enter billing details and click Purchase. You will be directed to Paypal. Follow the on-screen instructions to make the payment. Back Main Menu Next

  18. Press ‘Esc’ to exit 5. What Happens Next? In order for a CWO to keep track of the status of criminal record checks for the club, they use the Members’ Services area for the club. This can be found on the top right hand corner of the screen on the local County FA’s website. Back Main Menu Next

  19. Press ‘Esc’ to exit From the Members’ Services link, click on Member Login, as highlighted. Back Main Menu Next

  20. Press ‘Esc’ to exit Use your FAN number and Password to login. If you don’t have access, please click Request Access. If you have forgotten your details then please click on Forgotten Details? Back Main Menu Next

  21. Press ‘Esc’ to exit Once logged in, click on Safeguarding on the left hand side of the screen and click to see a Club Status report. You can see the applicant FAN, name, date of birth, role, criminal record check issue date and outcome. Back Main Menu Next

  22. Press ‘Esc’ to exit 6. FURTHER HELP • For further help on the online criminal record check process, please use the following: • Help text provided on the right hand side of the application • Guidance notes for both applicant and Club Welfare Officer • Email assistance is available by contacting • Phone assistance is available on 0845 210 80 80 Back Main Menu