Continuous Quality Improvement in an Academic Setting

1. Continuous Quality Improvement in an Academic Setting

2. Overview • Dr. W. Edwards Deming • Processes & System • Customers & Suppliers • Quality Control

3. Born October 14, 1900 Sioux City, Iowa Died December 20, 1993 (aged 93) Washington DC Fields Statistician Alma mater : University of Wyoming BSc, University of Colorado MS, Yale PhD William Edwards Deming (October 20, 1900 – December 20, 1993) was an American statistician, professor, author, lecturer and consultant. He is perhaps best known for his work in Japan. There, from 1950 onward, he taught top management how to improve design (and thus service), product quality, testing, and sales (the last through global markets)[1] through various methods, including the application of statistical methods.

4. Output Based Charts are Often Worthless Focusing on the Objective is useless until you understand the process that Creates the object

5. To improve an outcome you must first understand the processes and the system that developed it. Input Change Output

6. To improve an outcome you must first understand the processes and the system that developed it. Input Change Output Process: A series of related tasks progressing towards a specific goal.

7. To improve an outcome you must first understand the processes and the system that developed it. Process of Input Process of Change Process of Output Process: A series of related tasks progressing towards a specific goal.

8. To improve an outcome you must first understand the processes and the system that developed it. Process of Input Process of Change Process of Output System: A series of interrelated processes.

9. To improve an outcome you must first understand the processes and the system that developed it. Customers Suppliers

10. Process of Change Process of Output Process of Input 1000 lbs Of 20/80 Mix Clear Glass Marble Company Beads R Us 285 Lbs. 70/30 Output 745 Lbs. Discarded Beads

11. Process of Change Process of Output Process of Input Control Bead Size?? 1000 lbs Of 20/80 Mix Clear Glass Marble Company Beads R Us 285 Lbs. 70/30 Output 745 Lbs. Discarded Beads

12. Process of Change Process of Output Process of Input Control Bead Size?? 1000 lbs Of 20/80 Mix Clear Glass Marble Company Beads R Us Pre- Process? 285 Lbs. 70/30 Output 745 Lbs. Discarded Beads

13. Process of Change Process of Output Process of Input Control Bead Size?? 1000 lbs Of 20/80 Mix Better Paddle? Clear Glass Marble Company Beads R Us Pre- Process? 285 Lbs. 70/30 Output 745 Lbs. Discarded Beads

14. Process of Change Process of Output Process of Input Control Bead Size?? 1000 lbs Of 20/80 Mix Better Paddle? Clear Glass Marble Company Beads R Us Pre- Process? 285 Lbs. 70/30 Output Sell Red Beads? 745 Lbs. Discarded Beads

15. Process of Change Process of Output Process of Input Negotiate With Buyer? Control Bead Size?? 1000 lbs Of 20/80 Mix Better Paddle? Clear Glass Marble Company Beads R Us Pre- Process? 285 Lbs. 70/30 Output Sell Red Beads? 745 Lbs. Discarded Beads

16. Port Arthur Business College Input Teaching Output

17. Input=Students

18. Students go through the Process of Teaching

19. Out come Graduates

20. Output=Graduates

21. Process Input Main Campus Students

22. Process OnlineStudents Input MainCampusStudents

23. Process Online Students Main Campus Students Input Hybrid Students

24. Process Online Students Main Campus Students Input High School Campus Students Hybrid Students

25. Process Online Students High School Campus Students Main Campus Students Input Prison Campuses Hybrid Students

26. Process Input Teaching

27. Process Input Academic Teaching Technical

28. Teaching Input Online Main Campus

29. Teaching Input Online Nederland High Campus Main Campus

30. Teaching Input Online Nederland High Campus Main Campus Prison

31. Teaching Pre-Process Input Nederland High Campus Online Input Output Input Main Campus Prison Input Prison

32. Teaching Input RawInput Online Main Campus Pre-Process Input Prison

33. Teaching Input RawInput Online Main Campus Pre-Process Input Prison

34. Input Teaching Admissions and Financial Aid RawInput Pre-Process Input Student Services

35. Input Teaching Admissions and Financial Aid RawInput Physical Plant Pre-Process Input Student Services

36. Input Teaching Admissions and Financial Aid RawInput Library Physical Plant Pre-Process Input Student Services

37. Input Teaching Admissions and Financial Aid RawInput Human Resources Library Physical Plant Pre-Process Input Student Services

38. Input Teaching Admissions and Financial Aid RawInput Business & Finance Human Resources Library Physical Plant Pre-Process Input Student Services

39. Input Teaching RawInput Pre-Process Input

40. Output Upward Mobility Nursing Associate Of Arts Associate Of Applied Science Certificate Programs

44. System: A group of related processes

45. Suppliers Customers

46. Suppliers Customers Individuals Families Industry Colleges Universities Families, High Schools, GED Programs Individuals

47. Customers Suppliers Individuals Families Industry Colleges Universities Families, High Schools, GED Programs Individuals United States Government Texas State Government Texas Higher Education Coordinating Board

49. ? % 35% 65%

50. ? % Control Bead Size?? 35% 65%