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Waterloo Region Nurse Practitioner-Led Clinic

Waterloo Region Nurse Practitioner-Led Clinic. Quality Improvement Plan Initiative. WRNPL Clinic Patient Satisfaction Survey. Hamilton Wilson, J., Albrecht, J., Eickmeyer , T., Haid , J., & Heibein , A. Background. As part of the clinic mandate and agreement with the

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Waterloo Region Nurse Practitioner-Led Clinic

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  1. Waterloo Region Nurse Practitioner-Led Clinic Quality Improvement Plan Initiative

  2. WRNPL Clinic Patient Satisfaction Survey Hamilton Wilson, J., Albrecht, J., Eickmeyer, T., Haid, J., & Heibein, A.

  3. Background As part of the clinic mandate and agreement with the Ontario Ministry of Health, a Quality Improvement Plan is being initiated.

  4. Quality Improvement Focus The clinic’s approach to Quality Improvement includes: Timely access to primary care when patients need care Primary care that is integrated with patient’s other health experiences, including hospital stay and home care. Patient-centered care, based on developing a partnership with patients to achieve appropriate health outcomes

  5. Aim of Study To determine the extent to which the consumers of the nurse practitioner-led clinic in Cambridge are satisfied with their experiences in primary care.

  6. Role of Students Under the direction of the research tutor, students undertook: Literature review to determine best practices regarding patient satisfaction surveys Development of WRNPL clinic patient satisfaction survey Arranged distribution of survey Data input and analysis Recommended next steps

  7. Method 2-pronged approach Paper and Pencil Version Survey Monkey Version Convenience Sample (November 2013) Anonym zed data collection

  8. Demographics

  9. Analysis of data N=38 responses n=32 paper, n=6 electronic All data was transcribed into the Survey Monkey site Numeric data was analyzed and data charts created. Short answer data was summarized by noting over-riding themes N=38 responses n=32 paper, n=6 electronic

  10. Findings: Hours

  11. Findings: Length of Appointments

  12. Findings: Listens

  13. Findings: Time spent

  14. Findings: Explains

  15. Findings: Transport

  16. Summary of Short Answers Theme one: “A brilliant model of care” Theme Two: “Friendliness of team” Theme Three: “Quick access to the team” Theme Four: “It would be nice to have a lab onsite Theme Five: “More hours in Kitchener”

  17. Summary of Results Majority of clients have been register 9-18 months A large proportion of clients describe their health as good to very good Majority of clients transitioned from GP care 65% find the office hours convenient 80% of the clients find transportation and parking to be convenient >90% of clients find their telephone calls returned quickly 80% of patients would refer family or friends 100% of clients felt that enough time was being spent with them

  18. Limitations of Survey Sample size small Convenience sample Potential for response bias Only English speaking clients were able to participate

  19. Next Steps • Repeat survey at specified intervals • Translate survey if possible • Consider offering individual interviews to collect data from those who require assistance • Perhaps encourage a nominal prize for participation in online survey: • I pad access with WIFI in clinic option

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