1 / 19

Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative service

National Planning Trends. Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative services salt Lake county. Makeover of Planning & Development Agencies. My Background 20 years of local government experience

konala
Télécharger la présentation

Makeover of planning & development agencies Patrick w. leary Associate Director Department of Administrative service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. National Planning Trends Makeover of planning & development agenciesPatrick w. learyAssociate DirectorDepartment of Administrative servicessalt Lake county

  2. Makeover of Planning & Development Agencies • My Background • 20 years of local government experience • Background in organizational culture • Responsible for Oversight of Human Resources, Information Technology, Facilities Management, etc. • 2008 Organizational Review of County Planning & Development

  3. Makeover of Planning & Development Agencies • Purpose of the Day • To share observations from an outsider’s view about planning and development operations • To explore challenges/trends in planning agencies throughout the USA

  4. Makeover of Planning & Development Agencies • Salt Lake County • Population - 1,000,000 people in valley • 740 Square Miles • Population - 150,000 in Unincorporated Salt Lake County • 16 Cities • 6 Townships • 17 Community Councils

  5. Makeover of Planning & Development Agencies • Salt Lake County Findings • Lack of vision • Little teamwork across sections of Office • Lack of intra-agency cooperation • Lack of communication • Lack of effective customer service • Professionalism

  6. Makeover of Planning & Development Agencies • What did I find? Not Uncommon to see Makeovers • Clark County, Washington 2000 • Minneapolis, Minnesota 2003 • Seattle, Washington 2003 • Denver, Colorado July, 2004 • City of Sacramento, California 2005 • Liberty, Kansas February 4, 2005 • Boulder, Colorado 2007 • City of Modesto, California January 5, 2007 • Salt Lake City, Utah April 4, 2008 • Sacramento County, California May 2, 2008 • Salt Lake County, Utah January 27, 2009 • San Antonio, Texas July, 2009 • San Clemente, California February 4, 2010

  7. Makeover of Planning & Development Agencies • Challenges & Trends • Adding Value to Customers • Marriage of Organizational Cultures • Use (or lack) of Technology • Ordinances & Processes • Planning, Development Services & Community & Economic Development

  8. Makeover of Planning & Development Agencies • Adding Value to Customer • Defining who customers are • Changing mindset about “customer service” • Salt Lake County

  9. Makeover of Planning & Development Agencies • Managing Organizational Cultures & Change • Clash of the Titans – the uncomfortable marriage of Planning & Development Services Cultures • Opportunities for Collaboration

  10. Makeover of Planning & Development Agencies • Use of (or, “lack” of use of) Technology • Access to Records • Digital Media • Geographic Information Systems (GIS) • Historical Data • Mobile Offices/Mobile Communication

  11. Makeover of Planning & Development Agencies • Ordinances & Processes • “Updating our ordinances?! Are you crazy?!” • Understanding our own Processes

  12. Makeover of Planning & Development Agencies • Planning & Development Services (And Economic Development?) • Philadelphia • Salt Lake County

  13. Makeover of Planning & Development Agencies • Not All Doom & Gloom • American Institute of Architects 2003 Report on Denver’s Development Review Process • 49 examples of progressive efforts around the Nation • Plan Review • Permit Processes • Inspections • Communication/Technology • Inside the Halls of Government

  14. Makeover of Planning & Development Agencies • Summary & Conclusions • Pressures facing Planning agencies similar across the Country • Agencies that can scan the larger environment, can anticipate and plan for changes coming their way & create continuous learning practices • Use of technology will alter business practices, but customer service will continue to be the single greatest challenge & opportunity

  15. Makeover of Planning & Development Agencies • What is Possible for your Agency? • The future of Planning & Development Services Agencies is not a place to get to, but rather a place you have the power to create • What will you create?

  16. Makeover of Planning & Development Agencies “In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few.” Shunryu Suzuki, Zen Priest

  17. National Planning Trends Makeover of planning & development agenciesPatrick w. learyAssociate DirectorDepartment of Administrative servicessalt Lake county

More Related