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Evaluating Registrar Satisfaction: Key Findings from the Missouri Cancer Registry Survey

This report summarizes the findings of a satisfaction survey conducted among registrars affiliated with the Missouri Cancer Registry. Supported by a cooperative agreement between the CDC and DHSS, the survey aimed to evaluate experiences related to the 1-800 response line, educational programs, and the MCR website. Key insights highlight areas of satisfaction, such as the effectiveness of webinars and newsletters, while identifying challenges faced by smaller facilities regarding staffing and timely reporting. Recommendations for improvement and ongoing training are discussed, emphasizing the commitment to enhancing quality service.

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Evaluating Registrar Satisfaction: Key Findings from the Missouri Cancer Registry Survey

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  1. How Are We Doing? – Results of a Satisfaction Survey Sue Vest, CTR – Missouri Cancer Registry

  2. This project was supported in part by a cooperative agreement between the Centers for Disease Control and Prevention (CDC) and the Missouri Department of Health and Senior Services (DHSS) (#U58/DP000820-01) and a Surveillance Contract between DHSS and the University of Missouri.

  3. Background • Short survey • Irrelevant survey • Comments from registrars • Need to know

  4. Survey Experience • 17 questions + comments • Expectations • Response rate • Free manual • Reminders

  5. Why do you call the 1-800 line? ( all that apply)

  6. How often do you call the 1-800 line?

  7. How would you rate the responses you receive when calling the 1-800 line

  8. How can we improve the 1-800 line response? • “..working well...questions quickly & correctly answered • RESPONSE IS GREAT • beats me! • You are doing a good job. Keep up the good work.

  9. Do you use the MCR Abstract Code Manual As An Abstracting Resource? • Yes = 64% • No = 36% • Go on to another question depending on answer

  10. If ‘Yes’ how often..?

  11. If ‘No’ indicate the reason(s).

  12. What educational programs have you/staff attended? ( all that apply)

  13. How satisfied are you with the educational programs?

  14. How can we improve educational programs/services provided..? • “programs…are great. Keep up the good work” • “DO NOT TRY TO GET SO MUCH DATA IN SO LITTLE TIME OR AHEAD OF WHEN USING IT” • “seminars on advanced abstracting skills” • “regional workshops are excellent” • “..nice to have workshops in various parts of state” • “Thanks for sponsoring webinars” • “have someone visit low-volume hospitals just to go over our practices..”

  15. Do you use the MCR website? • Yes = 84.0% • No = 16.0% • Go on to another question depending on answer

  16. If ‘yes’ indicate areas used most ( all that apply)

  17. If ‘No’ indicate reason ( all that apply)

  18. What additional features would you like to see…( all that apply) • Webcasts = 76.5% • More training resources = 64.7% • Help for abstractors = 58.8% • Comments • More user friendly • Webinars • Webinars for low-volume • TAKES TOO LONG TO FIND WHAT I WANT!

  19. How satisfied are you with Newsletters & Mini-updates?

  20. How can we improve our Newsletters and Mini-updates? • “Check facts…” • “Enjoy getting the updates…helps me keep aware of changes…” • …newsletters and mini-updates are great..” • “most helpful” • “maybe remind us when ‘something new’ “ • “they are fine”

  21. ..indicate the approx. number of cases your facility submits..

  22. Conclusions • Need to work harder • Manual • Website • Mini-updates/newsletters • FEEDBACK • Doing okay overall

  23. Low-volume Facilities • Description of facilities • # of facilities • Why do the survey?

  24. What staff position does the casefinding…( all that apply)

  25. Does the same individual do the casefinding…each time? • Yes = 76.9% • No = 23.1% • If NO, explain: • Limited staff/limited time • 2 coders • Casefinding is performed at time of coding

  26. How are cancer cases…identified? ( all that apply)

  27. If MRDI not used…explain why ( all that apply)

  28. Do you use the MCR casefinding list? • Yes = 76.9% • No = 23.1% • If no indicate reason

  29. How often do you do casefinding at your hospital?

  30. …how much time does it take?

  31. Have you used the CBT module on casefinding? • Yes = 7.7% • No = 92.3% • Explain

  32. What is the biggest barrier to timeliness of reporting? • ..very few cases...thought we were getting them to you in a timely manner • Finding time to copy the charts • Only two employees in MR dept…file clerk and coder • Many other duties and responsibilities… • …dept of 6…finding time to work on cancer registry is difficult • Short staffing and time spent away from coding and other duties

  33. …any suggestions that would simplify/improve ability to report in timely fashion? • Already compliant • Not really • If what is required would quit changing • I need to work on it more often instead of putting it off until last minute

  34. Conclusions • Smaller hospitals do not have staff or time • On-going training is needed • Do not understand process or significance • MOST WANT TO DO A GOOD JOB

  35. Lessons Learned • Surveys are hard to develop!!! • Should be beta tested • Define expectations

  36. Thank You from all of us!!! Sue Vest, CTR Prioject Manager Missouri Cancer Registry vests@health.missouri.edu

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