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How Are We Doing? – Results of a Satisfaction Survey

How Are We Doing? – Results of a Satisfaction Survey. Sue Vest, CTR – Missouri Cancer Registry.

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How Are We Doing? – Results of a Satisfaction Survey

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  1. How Are We Doing? – Results of a Satisfaction Survey Sue Vest, CTR – Missouri Cancer Registry

  2. This project was supported in part by a cooperative agreement between the Centers for Disease Control and Prevention (CDC) and the Missouri Department of Health and Senior Services (DHSS) (#U58/DP000820-01) and a Surveillance Contract between DHSS and the University of Missouri.

  3. Background • Short survey • Irrelevant survey • Comments from registrars • Need to know

  4. Survey Experience • 17 questions + comments • Expectations • Response rate • Free manual • Reminders

  5. Why do you call the 1-800 line? ( all that apply)

  6. How often do you call the 1-800 line?

  7. How would you rate the responses you receive when calling the 1-800 line

  8. How can we improve the 1-800 line response? • “..working well...questions quickly & correctly answered • RESPONSE IS GREAT • beats me! • You are doing a good job. Keep up the good work.

  9. Do you use the MCR Abstract Code Manual As An Abstracting Resource? • Yes = 64% • No = 36% • Go on to another question depending on answer

  10. If ‘Yes’ how often..?

  11. If ‘No’ indicate the reason(s).

  12. What educational programs have you/staff attended? ( all that apply)

  13. How satisfied are you with the educational programs?

  14. How can we improve educational programs/services provided..? • “programs…are great. Keep up the good work” • “DO NOT TRY TO GET SO MUCH DATA IN SO LITTLE TIME OR AHEAD OF WHEN USING IT” • “seminars on advanced abstracting skills” • “regional workshops are excellent” • “..nice to have workshops in various parts of state” • “Thanks for sponsoring webinars” • “have someone visit low-volume hospitals just to go over our practices..”

  15. Do you use the MCR website? • Yes = 84.0% • No = 16.0% • Go on to another question depending on answer

  16. If ‘yes’ indicate areas used most ( all that apply)

  17. If ‘No’ indicate reason ( all that apply)

  18. What additional features would you like to see…( all that apply) • Webcasts = 76.5% • More training resources = 64.7% • Help for abstractors = 58.8% • Comments • More user friendly • Webinars • Webinars for low-volume • TAKES TOO LONG TO FIND WHAT I WANT!

  19. How satisfied are you with Newsletters & Mini-updates?

  20. How can we improve our Newsletters and Mini-updates? • “Check facts…” • “Enjoy getting the updates…helps me keep aware of changes…” • …newsletters and mini-updates are great..” • “most helpful” • “maybe remind us when ‘something new’ “ • “they are fine”

  21. ..indicate the approx. number of cases your facility submits..

  22. Conclusions • Need to work harder • Manual • Website • Mini-updates/newsletters • FEEDBACK • Doing okay overall

  23. Low-volume Facilities • Description of facilities • # of facilities • Why do the survey?

  24. What staff position does the casefinding…( all that apply)

  25. Does the same individual do the casefinding…each time? • Yes = 76.9% • No = 23.1% • If NO, explain: • Limited staff/limited time • 2 coders • Casefinding is performed at time of coding

  26. How are cancer cases…identified? ( all that apply)

  27. If MRDI not used…explain why ( all that apply)

  28. Do you use the MCR casefinding list? • Yes = 76.9% • No = 23.1% • If no indicate reason

  29. How often do you do casefinding at your hospital?

  30. …how much time does it take?

  31. Have you used the CBT module on casefinding? • Yes = 7.7% • No = 92.3% • Explain

  32. What is the biggest barrier to timeliness of reporting? • ..very few cases...thought we were getting them to you in a timely manner • Finding time to copy the charts • Only two employees in MR dept…file clerk and coder • Many other duties and responsibilities… • …dept of 6…finding time to work on cancer registry is difficult • Short staffing and time spent away from coding and other duties

  33. …any suggestions that would simplify/improve ability to report in timely fashion? • Already compliant • Not really • If what is required would quit changing • I need to work on it more often instead of putting it off until last minute

  34. Conclusions • Smaller hospitals do not have staff or time • On-going training is needed • Do not understand process or significance • MOST WANT TO DO A GOOD JOB

  35. Lessons Learned • Surveys are hard to develop!!! • Should be beta tested • Define expectations

  36. Thank You from all of us!!! Sue Vest, CTR Prioject Manager Missouri Cancer Registry vests@health.missouri.edu

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