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Port Vancouver

Port Vancouver. PORTVIEW: Creating Business Intelligence for the Port of Vancouver International Maritime Statistics Forum Vancouver, BC May 19, 2004. Introduction to POV. PORT OF VANCOUVER: 66.7M tonnes of cargo in 2003 76% Bulk Cargo 19% Containerized (1.5M TEUs)

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Port Vancouver

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  1. Port Vancouver PORTVIEW: Creating Business Intelligence for the Port of Vancouver International Maritime Statistics Forum Vancouver, BC May 19, 2004

  2. Introduction to POV • PORT OF VANCOUVER: • 66.7M tonnes of cargo in 2003 • 76% Bulk Cargo • 19% Containerized (1.5M TEUs) • $29B worth of cargo per year • 62% of exports destined for Asia • 2640 vessel arrivals in 2003 • 307 cruise sailings in 2003

  3. POV Statistics • POV STATISTICS DEPARTMENT: • Measures and reports on cargo movement inbound and outbound, including bulk, break bulk, containerized and cruise passengers • Serves internal and external customers • Responsibilities include: • Regular cargo reporting (daily, monthly, quarterly, annual) • Ad hoc cargo reporting • Data processing and validation • System development

  4. Statistics KPIs • Key Performance Indicators: • Timeliness • Quality/Accuracy • Speed • Customer Satisfaction • Employee Satisfaction • System/Process Improvements

  5. Portview Overview • Portview: proprietary software tool built by POV to store, process and maintain cargo movement data and related information. • Used by Statistics, Harbour Operations, Accounting, Trade Development • Completed in 1994 • Created originally as a Vessel Traffic Management System, added value to meet POV-specific business requirements

  6. Portview Growth • Major feature/function additions: • Dangerous Goods System • Customized Reporting Tools • Vessel Tracking (Coast Guard) • Cruise Scheduling Application • Port Map (including drill down)

  7. Portview Demo • Take a look at Portview…

  8. Portview Process • Process : • Data acquisition • Data processing • Validation • Reporting • Billing

  9. Portview & EDIHistory 1995: Fax B/Ls VAN (2 Carriers) Mindset Change (Flexibility in our systems) EDI Parser Commodity Rollup 2003: Keyword Search Tool 2004: (80% Import, 40% Export) 2005: Bulk/Break Bulk 2006: (100% Import & Export)

  10. Portview & EDI • Data transmitted from shipping lines to POV through Value-Added Network • Validation Process • Still requires human intervention • EDI Parser and System Development • Solution to data quality challenges • Impact on results • 2% error tolerance – usually within .5% • 15% corrections required, down from 60% in 2003 • 2003 year-end statistics 20 days early

  11. Key Challenges • Growth of business • 1M TEUs 1999 to 1.5M TEUs 2003 • Change management • External events • Regulatory changes (CBSA), 9/11, ISPS • Integration with business systems • Serving disparate customer needs • Ie. commodity categorization • Influence with data providers

  12. Key Successes • Data accuracy/cleanliness • Data volume and depth • A number of external agencies request our data in favour of other sources • Compare to other ports • Leader in Canada and North America • EDI data processing (parser) • Cross-trained staff

  13. 2-Year Plan • Shift to electronic data (CBSA) • Reduced manual efforts • Strategic vision: • Business intelligence • Public Information • Corporate service provider

  14. Thank you! Stephanie Hayes Supervisor, Statistics & Quality Management stephanie.hayes@portvancouver.com Doug Mills Shore Operations Coordinator doug.mills@portvancouver.com Port of Vancouver www.portvancouver.com

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