Sharing Best Practices State Level Initiatives

1. Sharing Best Practices State Level Initiatives Department of Information Technology Govt. of Madhya Pradesh

2. State Level Initiatives ( MMPs and Non MMPs)

3. e-District - Objectives • State Mission Mode Project (MMP) under National e-Governance Plan (NeGP) for Electronic Delivery of district / sub-district level services. • • Aim to delivery of high volume, citizen centric services through Lok Seva Kendra(LSK)/Common Service Centers (CSCs). • • Back-end Computerization for end-to-end e-service delivery. • • Leverages core e-infrastructure of State Wide Area Network (SWAN),State Data Centre (SDC), State Service Delivery Gateway (SSDG) and CSCs. • • Digitization of legacy Data. • • Focus on capacity building, training and change management.

4. e-District: Implementation Structure Department of Information Technology Central Level Implementation Agency NICSI Supported by NPMU State Apex Committee State Level Department of IT (GoMP) Supported by SeMT Supported by SPMU Department of PSM(GoMP) National Informatics Center (NIC) District Level District e-Governance Society (DeGS) Supported by eGov Managers Supported by DIO Supported by PSM Manager

5. Mandatory Services under e-District State Wide Rollout Optional • Agriculture • Issue & renewal of License for chemical fertilizers, pesticides and seed sales • Woman & Child Development • Approval under the LadliLakshmiYojana • Health • Din DayalAntyodaya treatment card • Revenue • B1 KhasraNakal • Solvency • issuance of Bhu-Adhikarpustika • BPL Services • Inclusion of names in the BPL family list • Certificate • Domicile • Income • Handicapped • Social Welfare Schemes • Old age pension • Disability pension • Social security pension • Revenue Court • Final orders • Issue of recovery notices • Ration Card • Issuance & Renewal of BPL Card • Grievance & RTI • Application tracking & monitoring • Grievance redressal • Hand-pump Repair

6. e-District Architecture

7. E- Upaarjan

8. E- Uparjan – Process Brief Wheat Procurement Farmer Registration 5 Farmer Farmer CSCs / Kiosk Procurement Center Procurement Transaction Performed and Receipt is given to Farmer 2 6 Amount is credit to Farmers Account Slip with Registration Code is given to Farmer 1 Farmer goes to Procurement Center on Date Bank 4 3 Advance SMS alert sent to Farmer intimating about the Date of Procurement

9. E- Uparjan – Concept of Bike Runner State Level Users District Level Users Up Load the Transaction data Down load file from system and upload to offline module Procurement Center 1 Procurement Center 2 Procurement Center 3 Procurement Center 4 Procurement Center 5 Procurement Center 6 Procurement Centers without Connectivity Connectivity

10. e – Procurement / e – Tendering

11. e-Tendering/ e-Procurement • Department of IT, Govt of MP has implemented e-tendering system for all Govt Departments & State PSUs on a PPP BOOT model in 2007. • MAP_IT is the Nodal Agency & Wipro-Nextenders are the implementation partners for a period of five years. • The application is being used by 70 GoMP Department/ Agencies as on date. • Processed more than 27,000 online tenders with a composite value of approx Rs. 42,000 crores and serving around 10,000 registered users.

12. e-Tendering/ e-Procurement • Agreement with WNT extended for 12 months till 24th May 2013. • Now GoMP intends to move above the maturity level by extending e-tendering to pre-tendering & post tendering stage. • To achieve this SI is selected through open bidding.

13. Home Department – CCTNS

14. Home Department - Crime & Criminal Tracking Network System – CCTNS • CCTNS is a comprehensive system for enhancing the efficiency and effectiveness of policing in Madhya Pradesh. • The system has been designed to create a nationwide IT-enabled system to help the police in investigation of crime and detecting criminals. • CCTNS will connect and share real-time information and data on crime and criminals throughout the states and country thereby strengthening the information base of the investigating officers. • CCTNS will connect police stations, district police headquarters, fingerprint bureaus and forensic science laboratories using a common IT platform for enabling the investigating officials to get the records of any criminal very quickly.

15. Land Records

16. Land Record - Bhu-Abhilekh • State of Madhya Pradesh has prepared a largest database of Land records in the country. • In the State of M.P. the Land Records of all revenue villages have been computerized, i.e. the textual data of land records are 100% converted into electronic form. • 35 Million Khasra (Plot/Survey) numbers comprising of Eleven million Landowners embedded • Other Initiatives - Web Based GIS and Modern Record Room are in progress. • Next steps:Digitally endorsed Kahsras to be made available to citizen through service window ( on-demand)

17. Road Transport

18. Road and Transport Department • The department of Transport has initiated computerization (issue of Driving licenses, Vehicle Registration, Permits etc.) with Smart Card interface on a Build Own Operate (BOO) basis. 9 years of successful operations • List of on-line services: • Licence Appointment system • Online Tax Payment • Driving License and Vehicle Registration Search • Tax Details and Assessment • National Permit Draft

19. Panchayat & Rural Dev.

20. MPSEGC, Panchayat & Rural Development Department (MGNREGS) • Enhanced citizen service delivery. • On time payment thru transparent mechanism. • Real time monitoring of scheme operations. • Accurate MIS and reporting • Operational efficiency and strategic control • Developed e-Infrastructure to Interface with banks and other agencies like UIDAI to facilitate online payment to workers and beneficiaries.

21. Tele Samadhan

22. Telesamadhan Call Center Toll free Helpline Number 155343 155343/1800-233-5343

23. Call Flow Mechanism Call Flow Mechanism Call Center 155343 Open Closed Partially Closed In Progress Level – 1 Level - 2 Level - 3 Level - 4

24. Telesamadhan • कॉल सेंटर का उद्देश्य राज्य के नागरिकों को प्रदत्त सेवाओं से संबंधित एक “एकल संपर्क नम्बर”स्थापित करना है। • कॉल सेंटर 25 सितम्बर 2008 से कार्यशील हुआ है । • “155343” टोल फ्री नम्बर है जो म.प्र. के सभी ज़िलों से किसी भी Mobile और Landline से सुलभ है। • इस 47 सीटर कॉल सेंटर में एक समय में एक ही नंबर पर 60 Calls को answer करने की क्षमता है। • वर्तमान में कॉल सेंटर से 20 विभागों के लगभग 325 सेवाएं जुडी हुई है, जिससे संबन्धित जानकारीयाँ दी जाती है तथा शिकायतें दर्ज की जाती है । • प्रत्येक विभाग की प्रत्येक सेवा हेतु Level-1 से Level-4 तक पृथक – पृथक अधिकारी नामांकित है। • शिकायतों के 4 स्तर है Open/ In Progress/Partially Closed/ Closed. • ई- उपार्जन सफल् प्रयोग है । हर दिन औसत 1500 कॉल लिये गये है ।

25. CM SSSM

26. Chief Minister Samagra Samajik Suraksha Mission Samagra Samajik Suraksha Mission is a way for governments to use the new technologies to provide people with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in the democratic institutions and processes. These include gains in efficiency and effectiveness from better use and management of information, whether in support of policy making or the administration of programs. Intranet technologies offer the possibility of establishing knowledge bases and cross departmental working. Chief Minister Samagra Samajik Suraksha Mission is defined as “the application of electronic means in (1) the interaction between government and citizens and government and businesses, as well as (2) in internal government operations to simplify and improve democratic, government and business aspects of Governance.”

27. Benefits of CM SSSM e-Governance can fundamentally change the way government operates and relates to the stakeholders, for example: Tighter integration of delivery networks Horizontal integration within Government, across departments, organizationally and functionally; Change in role from that of an implementer to that of a facilitator; and Citizens gain greater visibility and insight into Government activities. It is the transformation of government to provide Efficient, Convenient & Transparent Services to the Citizens & Businesses through Information & Communication Technologies. CM SamagraSamajikSurksha Mission is the continuous optimization of government service delivery and governance by transforming internal and external relationships through digital technology, the Internet and new media. Timely and regular payment of pension & Cost and Time saving for beneficiary Elimination of Middlemen. Inculcation of saving tendency amongst beneficiaries Introduction of new model enabled doorstep delivery of the govt. services. SMS alerts keep the beneficiary updated about the status of their bank account

28. Capacity Building

29. Capacity Building & Awareness Campaign • STeP trainings: first state in the country to finish one complete cycle of training modules • More than 4000 government officials trained on IT skills in the IT training center Bhopal • State E-Governance Awards • Started IT Newsletter in Hindi • Workshops on e-Transaction, e-Payment and e-Procurement • Plan ready for divisional level workshops • Year long calendar for awareness activities

30. IT Finishing School at MHOW • IT & job enablement being driving principles • Key beneficiaries expected: • State user departments , fresh graduates • Collaborating partners ( MOUs – WIP) • NASSCOM • National Skill Development Corp. • Industry driven syllabus to be formulated • Train the trainer approach • Operation commencement • expected in 6-8 months

31. Thank You