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RBA Results-Based Accountability

RBA Results-Based Accountability. TM. The Fiscal Policy Studies Institute www.raguide.org www.resultsaccountability.com. Book - DVD Orders amazon.com resultsleadership.org. START WITH SUCCESS STORIES. CARDIFF , WALES Community Outcomes. 1. People in Cardiff are healthy

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RBA Results-Based Accountability

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  1. RBA Results-Based Accountability TM The Fiscal Policy Studies Institutewww.raguide.org www.resultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

  2. START WITHSUCCESS STORIES

  3. CARDIFF, WALESCommunity Outcomes 1. People in Cardiff are healthy 2. Cardiff has a clean attractive and sustainable environment 3. People in Cardiff are safe and feel safe 4. Cardiff has a thriving and prosperous economy 5. People in Cardiff achieve their full potential. 6. Cardiff is a great place to live, work and play. 7. Cardiff has a fair, just and inclusive society.

  4. Community Indicators Victoria McCaughey Centre, School of Population Health, University of Melbourne (Sue West)

  5. BASIC CONCEPTS

  6. Population Accountabilityis about the well-being ofWHOLE POPULATIONS for Communities – Cities – Counties – States - Nations Performance Accountabilityis about the well-being ofCUSTOMER POPULATIONS for Programs – Agencies – Service Systems Results-Based Accountabilityis made up of two parts: Population Accountability 1 2 Performance Accountability

  7. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Core qualitative strategic objectives Make up your own jargon. Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

  8. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance Performance DEFINITIONS RESULT Children born healthy Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children ready for school 5 3 4 Safe communities Clean Environment Prosperous Economy INDICATOR Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate Rate of low-birthweight babies Percent ready at K entry crime rate air quality index unemployment rate PERFORMANCE MEASURE 6 How much did we do? 7 How well did we do it? 8 Is anyone better off? = Customer Results

  9. TALK to ACTION"TURN the CURVE" THINKING

  10. Leaking Roof(Results thinking in everyday life) ? Fixed Experience Inches of Water9 BASELINE Not OK Measure 10Turning the Curve Story behind the baseline (causes) Partners What Works Action Plan # 2 Action Plan

  11. Results / Outcomes Indicators Experience Baseline & Story

  12. LR UR Baseline & Story Primary v. Secondary Direct v. Indirect Internal v. External

  13. CONNECTINGPOPULATION & PERFORMANCE

  14. THE LINKAGE Between POPULATION and PERFORMANCE POPULATION ACCOUNTABILITY Healthy People Rate of low birth-weight babiesClean EnvironmentPercent fully ready per K-entry assessmentProsperous EconomyRate of unemployment PERFORMANCE ACCOUNTABILITY POPULATIONRESULTS Contributionrelationship Alignmentof measures Job Training Program Unit costper persontrained # personsreceivingtraining Appropriateresponsibility % who getjobs & keep jobs (at 6 months) # who getjobs & keep jobs (at 6 months) CUSTOMERRESULTS

  15. Provision 1. Specify the 3 to 5 most important performance measures (from the How well did we do it? and Is anyone better off? categories). Next Generation ContractingContract Provisions Provision 2. Specify that the contractor will use a continuous improvement process (the RBA 7 Questions). Provision 3. Specify how the funder and contractor will work in partnership to maximize LR customer results (quarterly meetings using the 7 questions as the agenda). Provision 4. Specify that the funder will work with the funding community to simplify and standardize contracting and performance reporting.

  16. Next Generation ContractingContract Provisions Provision 5: : Clear articulation of role in population/community well-being using the language of contribution not attribution. Provision 6: 10% for quality management and administration.Provision 7: Multi-year funding using 3 year rolling contracts Provision 8: Use of targets that are fair and useful. Provision 9: Fund flexibility and virtual funding pool: transfer of up to 10% across line items and program lines. Provision 10: Request for Results: Getting past the sometimes negative effects of competitive RFP contracting or tendering.

  17. RBA in a Nutshell2 – 3 - 7 plus language discipline Results & Indicators      Performance measures 2 - kinds of accountability Population accountability      Performance accountability 3 - kinds of performance measures. How much did we do?      How well did we do it?      Is anyone better off? 7 - questions from ends to means in less than an hour. Baselines & Turning the Curve

  18. The Simplest Way TO IMPLEMENT RBA POPULATION ACCOUNTABILITY 1. Pick an important indicator curve 2. Run the Population Turn the Curve Exercise 3. Take action Repeat PERFORMANCE ACCOUNTABILITY 1. Pick an important performance measure curve 2. Run the Performance Turn the Curve Exercise 3. Take action Repeat

  19. “If you do what you always did,you will get what you always got.” Kenneth W. JenkinsPresident, Yonkers NY NAACP

  20. Thank You!! www.raguide.org www.resultsaccountability.com RBA Facebook Group Book - DVD Ordersamazon.comresultsleadership.org

  21. EXERCISES

  22. 65% Now Creating a Working Baselinefrom Group Knowledge Indicator or Performance Measure Not OK? Forecasting Backcasting

  23. Turn the Curve Exercise: Population Well-being 5 min: Starting Points- timekeeper and reporter- geographic area- two hats (yours plus partner’s) 10 min: Baseline- pick a result and a curve to turn- forecast (to 2018) – OK or not OK? 15 min: Story behind the baseline- causes/forces at work- information & research agenda part 1 - causes Two pointers to action 15 min: What works? (What would it take?)- what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works 10 min: Reportconvert notes to one page

  24. 4. --------- Off the Wall ONE PAGE Turn the Curve Report: Population Result: _______________ Indicator(Lay Definition) IndicatorBaseline Story behind the baseline --------------------------- --------------------------- (List as many as needed) Partners --------------------------- --------------------------- (List as many as needed) Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost SharpEdges 4. --------- Off the Wall

  25. Turn the Curve Exercise: Program Performance 5 min: Starting Points- timekeeper and reporter- identify a program to work on- two hats (yours plus partner’s) 10 min: Performance measure baseline-choose 1 measure to work on – from the lower right quadrant- forecast (to 2018) – OK or not OK? 15 min: Story behind the baseline-causes/forces at work- information & research agenda part 1 - causes Two pointers to action 15 min: What works? (What would it take?)-what could work to do better?- each partners contribution- no-cost / low-cost ideas- information & research agenda part 2 – what works 10 min: Reportconvert notes to one page

  26. 4. --------- Off the Wall ONE PAGE Turn the Curve Report: Performance Program: _______________ Performance Measure (Lay definition) PerformanceMeasureBaseline Story behind the baseline --------------------------- --------------------------- (List as many as needed) Partners --------------------------- --------------------------- (List as many as needed) Three Best Ideas – What Works1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost SharpEdges 4. --------- Off the Wall

  27. Turn the Curve Exercise – LessonsTalk to Action in an hour 1. How was this different from other processes? What worked and what didn’t work? 2. Why did we ask for: a. Results before indicators? b. Forecast? c. Story? d. No cost / low cost? e. Two hats? f. Crazy idea? g. Only 3 best ideas? 3. Do you think a lay audience could understand the reports? 4. How many think you could lead this exercise with a small group?(2+ curves at the same time)

  28. The Simplest Way TO IMPLEMENT RBA POPULATION ACCOUNTABILITY 1. Pick an important indicator curve 2. Run the Population Turn the Curve Exercise 3. Take action Repeat PERFORMANCE ACCOUNTABILITY 1. Pick an important performance measure curve 2. Run the Performance Turn the Curve Exercise 3. Take action Repeat

  29. Self Assessment Questionnaire

  30. Resources www.raguide.org www.resultsaccountability.com RBA Facebook Group Book - DVD Ordersamazon.comresultsleadership.org

  31. Thank You!! www.raguide.org www.resultsaccountability.com RBA Facebook Group Book - DVD Ordersamazon.comresultsleadership.org

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