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DIGITAL WEB SERVICES

DIGITAL WEB SERVICES. Dr. William McCaughan, Dean, OSU Extended Campus, Oregon State University ALL ADEC MEETING May 3, 2006 Washington, D.C. WHERE ARE WE? - A POP QUIZ -. WHO NEEDS DIGITAL WEB SERVICES (DWS)? WHO’S ASKING FOR DWS? PHILOSOPHICAL BASIS FOR DWS?

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DIGITAL WEB SERVICES

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  1. DIGITAL WEB SERVICES Dr. William McCaughan, Dean, OSU Extended Campus, Oregon State University ALL ADEC MEETING May 3, 2006 Washington, D.C. ALL ADEC MEETING Washington, D.C.

  2. WHERE ARE WE?- A POP QUIZ - WHO NEEDS DIGITAL WEB SERVICES (DWS)? WHO’S ASKING FOR DWS? PHILOSOPHICAL BASIS FOR DWS? ESSENTIAL DWS VS “NICE TO HAVE?” OFF-THE-SHELF? HOME GROWN? INTEGRATED WITH THE “MAINSTREAM?” ALL ADEC MEETING Washington, D.C.

  3. WHO NEEDS DIGITAL WEB SERVICES? STUDENTS, CLIENTS FACULTY, PROGRAM PROVIDERS RESEARCHERS BUSINESS SERVICES STUDENT SUPPORT SERVICES INSTITUTIONAL RESEARCH/DATA MARKETING EXTERNAL “EVALUATORS” ALL ADEC MEETING Washington, D.C.

  4. WHO IS ASKING FOR DIGITAL WEB SERVICES? STUDENTS STUDENT SUPPORT SERVICES MARKETING LEGISLATORS ALL ADEC MEETING Washington, D.C.

  5. PHILOSOPHICAL BASIS FOR DWS - OSUEC LAND GRANT ACCESS CHANGING DEMOGRAPHICS NATIONAL/GLOBAL COMPETITION CONSTITUENT EXPECTATIONS DECLINING RESOURCES ACCOUNTABILITY THE “OSU EXPERIENCE” “THE JONESES” ALL ADEC MEETING Washington, D.C.

  6. DWS FOR DISTANCE EDUCATION ALL TRANSACTIONS ONLINE UNIFORM NAVIGATION - CMS SUPPORT SERVICES ONLINE INTEGRATED DATA COLLECTION INTEGRATED BUSINESS SERVICES MARKETING & COMMUNICATIONS PRODUCTION-DEVELOPMENT ALL ADEC MEETING Washington, D.C.

  7. DWS FOR STUDENTSGETTING STARTED CATALOGS ADMISSIONS COURSE SCHEDULES REGISTRATION BOOK STORE SERVICES FINANCIAL AID ADVISING Q&A ALL ADEC MEETING Washington, D.C.

  8. DWS FOR STUDENTSGETTING IT DONE COURSE SITE - CONTENT LIBRARY SERVICES INTERACTIVE ENVIRONMENT ONLINE TUTORING COM CENTER – CALL CENTER TECH HELP DESK TESTING – PROCTORED COURSE – FACULTY EVALUATION ALL ADEC MEETING Washington, D.C.

  9. DWS FOR FACULTY PROGRAM – COURSE RFP PROCESS INTAKE PROCESS FACULTY HELP – HANDBOOK STANDARDS & REGULATONS CMS TRAINING DEVELOPMENT TRACKING FACULTY ASSIGNMENT INFO FACULTY COMMUNICATIONS ALL ADEC MEETING Washington, D.C.

  10. ADMINISTRATIVE DWS BUSINESS SVCS – INTERNAL/EXTERNAL INSTITUTIONAL RESEARCH DATA ADMISSIONS REGISTRAR CLASS/SPACE MANAGEMENT PUBLIC RELATIONS ALUMNI RELATIONS ATHLETICS ALL ADEC MEETING Washington, D.C.

  11. FACTORS IMPACTING EC ADOPTION OF WS NEED FOR REVENUE GENERATION FACULTY ACCEPTANCE, COMPETENCE, AND PARTICIPATION INTEGRATION OF THE INFRASTRUCTURE INTO THE “MAINSTREAM” STUDENT ACCEPTANCE – DEMAND TECHNOLOGY RELIABILITY LANDGRANT EXPECTATION ONLINE MARKETING NON-THREATENING INTEGRATION ALL ADEC MEETING Washington, D.C.

  12. THE CHALLENGE INSTITUTIONAL UNCERTAINTY MUST BE COUNTERED WITH A CLEAR VISION OF WHERE E-LEARNING FITS INTO THE INSTITUTION’S GOALS AND FUTURE. WE CAN NO LONGER AFFORD TO “DABBLE.” ALL ADEC MEETING Washington, D.C.

  13. TRENDS DRIVING DEVELOPMENT UBIQUITOUS INTERNET/INFO TECH ENROLLMENT GROWTH STUDENT DIVERSITY - EXPECTATIONS STUDENTS “SHOPPING” TO MEET THEIR NEEDS – GROWING PROVIDER POOL ADJUNCT FACULTY RATIOS GROWING DEMANDS FOR ACCOUNTABILITY, MEASURABLE OUTCOMES, AND RESPONSIVENESS ESCALATING ALL ADEC MEETING Washington, D.C.

  14. INFRASTRUCTURE DON’T DUPLICATE INTEGRATED WITH EXISTING SYSTEMS MAKE FRIENDS/PARTNERS MAKE IT “WORTHWHILE” IMPROVE THE “SYSTEM” FOR EVERYONE FIT IN – PART OF THE “SYSTEM” SCALABILITY ENTERPRISE-WIDE SYSTEMS ALL ADEC MEETING Washington, D.C.

  15. DIGITALWEB SERVICES BLACKBOARD CMS/PORTAL 6.2.3.23: REALTIME SCT BANNER INTEGRATION STUDENT/ADMIN SERVICES INTEGRATION ONID: SINGLE LOGIN AND AUTHENTICATION ONLINE INSTRUCTOR/COURSE EVALUATION E-COMMERCE – STATEWIDE SYSTEM FINANCIAL SYSTEMS RAM/EBAM AND TUITION CURRICULUM APPROVAL/TRACKING SYSTEM STANDARDIZED INTAKE PROCESS DEVELOPMENT/PRODUCTION TRACKING DATA WAREHOUSE SYSTEM: BANNER ONLINE MARKETING FOCUS – 2.8M HP EC INFRASTRUCTURE ALL ADEC MEETING Washington, D.C.

  16. DIGITAL WEB SERVICES Integrated Database (Banner, SIS, FIS) Online Registration – All Transactions Online Catalogs and Schedules (Printable) Online Admissions Processes Online Financial Aid Processes Online Career Counseling Online Student Orientation Digital/Online Library Services Online Student Services Knowledge Base Online Bookstore Services Online Tutoring Service – 24/7 EC INFRASTRUCTURE ALL ADEC MEETING Washington, D.C.

  17. DWS SELECTION CRITERIA WHAT DO YOU HAVE? OFF-THE-SHELF VS “OPEN SOURCE” MAINTENANCE & UPGRADE TERM OF “FIT” EASE OF IMPLEMENTATION EASE OF OPERATION INTEGRATION W/ EXISTING COST VS EFFECTIVENESS THE RIGHT CHOICE ALL ADEC MEETING Washington, D.C.

  18. “BASIC FORMULA” • IDENTIFIED/PERCEIVED NEED • INTEGRATION • PARTNERSHIPS • SCALABILITY - MAINTAINABILITY • MARKETING – INTERNAL/EXTERNAL • ASSESSMENT AND REVISION • NO PHILANTHROPIC COLLABORATION • ROI DIGITAL WEB SERVICES ALL ADEC MEETING Washington, D.C.

  19. OSU EXTENDED CAMPUSBECOMING THE “MAINSTREAM” ALL ADEC MEETING Washington, D.C.

  20. “THE FUTURE AIN’T WHAT IT USED TO BE…AND, BY THE WAY, IT’S WAY AHEAD OF SCHEDULE.”Yogi Berra Educator and Sage ALL ADEC MEETING Washington, D.C.

  21. Dr. William T. McCaughan OREGON STATE UNIVERSITY Extended Campus bill.mccaughan@oregonstate.edu http://ecampus.oregonstate.edu ALL ADEC MEETING Washington, D.C.

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