Presentation Transcript

1. Module three Tour Guiding Process and Skills This publication has been produced with the financial assistance of the European Union. The contents of this publication are the sole responsibility of SNV/ ILO and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visithttp://ec.europa.eu/europeaid/
2. 2 Module Overview Topic 1: Identify local tourism attractions and services available in your destination Topic 2: Develop an engaging tour plan Topic 3: Prepare for work Topic 4: Receive Tourists Topic 5: Guide Tourists Topic 6: Close a tour.
3. Topic One Identify tourism attractions &services
4. 4 Activity 1: Identify local tourism attractions Watch a short video clip of a local tourism destination. Identify tourism attractions you have seen in the video clip.
5. 5 Natural attractions Landscapes Mountains Forests Lakes and rivers Beaches and sea Special flora species Special fauna species.
6. 6 Historical and cultural attractions Houses Museums Temples and pagodas Parks Music and performance Foods Clothes Festivals Local markets.
7. 7 Examples of tourism attractions Cham island Ma pi leng pass Bac Ha market Japanese bridge
8. 8 Public services Bank/ATM Transport Healthcare Power Communication Police Water Embassy
9. 9 Key tourism services Hotels Restaurants Entertainment facilities Tour and travel facilities Shopping facilities Fitness and spa facilities
10. 10 Activity 2: Interpret key tourist map symbols Take a flashcard with a map symbol. Show the card and describe it to the group and suggest what it is about. Other learners give comments
11. 11 Reading Tourist Maps Direction Scale Symbols Itinerary Distance Travelling time Attractions Services and activities Stop over points North South East West Mountain River Temple Valley Water fall Kilometer Near Far Long Short
12. 12 Activity 3: Map work Working in pairs, use a local tourist map to: Identify key places tourists will want to go to(e.g. attractions such as museums, temples, parks, etc.) Identify places suitable for tourists to eat and sleep. Locate tourism services such as banks/ATMs, post offices, embassies Estimate the time to travel between two points the facilitator stipulates.
13. Topic two Develop an engaging tour plan
14. 14 Identify available local tourism products &services Attractions Activities Accommodation services Restaurants Package tour and travel services.
15. 15 Tour planning principles: Adding activities Cycling Kayaking Shopping Wearing local traditional costume Traditional dancing Weekly markets Others??? Tour Programme View Craft Stop Eat drink washrooms
16. 16 Tour planning principles: Finding stops Viewpoint stop Rest room Rest stop Meal stop Souvenir stop
17. 17 Activity 4: Develop an engaging tour Work in groups of 5: Identify an existing tour. Add at least three additional activities for tourists or stops to this tour to enrich the tourist experience. Present your tour Others comments and discuss
18. 18 Tour planning principles: Design itinerary 2. Distance 1. Timing 3. What to see 4. Where to eat
19. 19 Activity 5: Tour planning In groups of 5, using local tourists map, design a tour itinerary with the following information: Timing for an itinerary: start and finish time, lunch time, site visiting time, walking, trekking time, stop over time, etc.? Means of transport: bicycle, car, boating or on foot Identify main attractions/ sights to visit Identify supporting services: food and beverage, overnight... Group present the tour to the rest of the class.
20. Topic three Prepare for work
21. 21 Topic contents Personal hygiene and appearance Tour preparation
22. 22 Personal hygiene and appearance Clean & Combed Hair Clean shaved Right posture Tidy & pressed Shirt Decent Pants
23. 23 Clean Hands: Dirty Hands Which would you prefer to cook your meal?
24. 24 The importance of Personal Hygiene Protect your health Prevent infections Build confidence Look professional
25. 25 Key Hygiene Principles Shower or bath every day Tidy hair: Wash your hair (use shampoo) frequently, comb your hair Wash your hand with soap after eating, smoking and using bathroom Short nail/ no nail polish Brush your teeth after every meal Wash your clothes frequently Change your clothes every 1 or 2 days Keep your shoes clean and polish Use deodorant
26. 26 Hand washing steps 2. Liquid soap 4. Wash between your fingers 3. Lather and scrub- 20 seconds 1. Wet your hands 5. Wash under your nails 7. Dry hands 6. Rinse- 10 seconds 8. Turn off the tap
27. 27 Looking Professional: your clothes What to wear? How to wear it Condition of clothes: Clean Neat Good condition
28. 28 Activity 6: Practice personal hygiene Learners practice hand washing: explain which steps they are practicing and reason why. Every leaner has 5 minutes to prepare their appearance and ask classmate to check
29. 29 Topic three Tour preparation
30. 30 The importance of Tour Preparation If we fail to plan, we plan to fail!
31. 31 Tour preparation: step by step Itinerary Travel documents Attractions information Necessary items Passport Permit Ticket tour plan Programme Itinerary
32. 32 Activity 7: Tour preparation Divide into 5 groups; each group gets a travel itinerary. Read travel itinerary in your group Discuss the contents of your travel itinerary Discuss what a local tour guide needs to prepare for guiding visitors for this travel itinerary.
33. 33 Reading the itinerary Date and time Visiting route Major attraction sites Service and activities