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EarthLink Complete TM Hosted Voice Overview

EarthLink Complete TM Hosted Voice Overview. About EarthLink. Leading Nationwide IT services, network and communications provider. Founded in 1994. Over 3,000 employees. Over 1.1 million customer relationships and over 150,000+ business customers, SMB to Fortune 500.

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EarthLink Complete TM Hosted Voice Overview

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  1. EarthLink CompleteTM Hosted Voice Overview

  2. About EarthLink Leading Nationwide IT services, network and communications provider Founded in 1994 Over 3,000 employees Over 1.1 million customer relationships and over 150,000+ business customers, SMB to Fortune 500 Over $1.2 billion in revenue - 95% Business Services and Broadband

  3. Nationwide Network

  4. EarthLink Business Infrastructure • Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAsin the country • Over 1,300 Central Offices / Collocations Nationwide • Fiber Optic Network • 27 states • 90 Metro Rings • 55 IP and circuit-based switches • 7,916 Metro Fiber Miles • 20,813 Non Metro Fiber Miles • Over 28,000 Miles in Total Fiber Transport

  5. Hosted Voice Hosted Voice is a completely managed enterprise class IP phone system, high speed broadband, voice services, features and unified communications, delivered via a secure, private IP network as an end-to-end solution from one provider. Metaswitch Remote Worker EarthLink Support Center Limitless Office Location Scalability Find Me Follow Me

  6. Business Continuity & Disaster Recovery How can EarthLink Business provide solutions? • Redundancy and failover options for data networks • Auto-rerouting and IP failover for voice networks • Web portal control of call routing to alternate sites or phone numbers Power Outage - Northeast Catastrophic - Fire Paralyzing - Blizzard

  7. How is EarthLink’s Hosted Voice Different? • Differentiators • EarthLink’s Financial Stability and it is a Publically Traded Company • EarthLink provides managed IP Phones or customer can purchase IP Phones from EarthLink • IP Phone Options – Polycom or Aastra • POE & Battery Back-up included • Onsite training and Virtual training options • Dedicated Hosted Customer Support Group • Multiple Broadband Options (DSL/T-1/Ethernet/BYOB • No/Low CAPEX • Private Nationwide Network w/ Quality of Service (QOS) • Proven Enterprise Class Hosted Voice Provider

  8. What are the components of Hosted Voice?

  9. What are the Component of Hosted Voice?

  10. Hosted Voice Components • Service Bundle • Select Number of Seats – based on bandwidth • Select your Optional Services 3. Choose Your Access Methods *BYOB Access requires BYOB Notice

  11. Hosted Voice Hardware Options Polycom IP 450 Polycom IP 335 Aastra 6731i Panasonic CT (Cordless) Aastra 6755i Adtran NetVanta 6355 Aastra 6757i Polycom IP 550 Polycom IP 6000 Adtran NetVanta 1234 Aastra 6757i Aastra 6739i Polycom IP 450 Polycom IP 650 Polycom Expansion Module 11

  12. Lobby/Break Room Aastra 6731i How to choose: Select Phones based on type of user and required functionality Up to 6 lines with call appearances 3 line LCD display 4 Navigational keys 8 Programmable keys with LEDs 10 Pre-defined hard keys Executive/Power User Gig E Capable Aastra 6739i Administrator/Reception Gigabit Ethernet Support Bluetooth Headset Support Built in USB Port On Screen QWERTY keyboard Up to 9 lines with call appearances Up to 55 programmable soft keys Aastra M675i Expansion Module Compatible with Aastra 6755i, 6757i, 6757iCT and 6739i Maximum of 3 expansion modules 20 soft keys per expansion module (up to 60 keys) LED for status indication Multiple power saving options Desk Phone Aastra 6757i Up to 9 lines with call appearances 12 Customizable soft keys with LEDs Supports up to 3 expansion models 4 Navigational keys

  13. Lobby/Break Room Conference Rooms SoundStation IP6000 SoundPoint IP 335 (SIP) conference phone. 802.3af Power over Ethernet. Expandable. Includes 25' (6 meter) 2-line SIP desktop phone with HDVoice How to choose: Select Phones based on type of user and required functionality Cat5 shielded Ethernet cable. Affordable Desk Phone SoundPoint 450 3 line, POE, XHTML micro-browser, HD voice Backlit grayscale 256x116 LCD Administrator/Reception Add On Expansion module for IP650 Desk Phone SoundPoint 550 SIP 4-Line IP desktop phone. With HD Voice Built in PoE, Microbrowser & Backlit display Compatible Partner platforms. Administrator/Reception/Executive SoundPoint 650 6-line IP desktop phone with PoE support. Backlight display, HD Audio, USB port

  14. Cordless Telephone (CT) Base station and one phone Up to 5 additional phones per base station

  15. Customer Premises Topology • EarthLink provides and manages all premises based equipment and IP Phones associated with our Hosted Voice Solutions • IP Phones allow for PC’s to be connected on the same customer provided cabling IP Phone IP Phone IP Phone IP Phone Computer Customer Premises IAD & Ethernet Switch Computer Battery Backup Computer

  16. Hosted Voice Network Topology Connectivity solutions should be based on type of customer facility and bandwidth requirements.

  17. Hosted Voice Seat Types How to choose your seat? • Basic Seats – For shared or public phones (no Voicemail) • Standard Seats – For users who do not required communication outside of the office, mobile integration or call routing • Premium Seat – For users who need advanced tools for productivity including mobile integration, more storage capacity for voicemail, fax & contacts • Remote Worker= Premium Seat for individual users who work from home or any fixed location outside the office

  18. Key Hosted Voice Features & Options Incoming Call Mgr. Dashboard Administrative ACD Auto Attendant Call Logs CommPortal Communicator (Soft Phone) User Phone Profile Editor Find Me / Follow Me

  19. Unified Voicemail and Fax UnifiedVoice Mail Options: • Basic Seat VM not included • Standard Seats include Standard VM • Premium Seats include Premium VM & Advanced Features • General VM – stand alone service • For use with Auto-Attendant as general mailbox • General Mailbox – greeting only for Main number • Directions to location • After Hours Unified Fax - Optional • Provides a separate phone number for inbound faxes only • Delivers faxes to your Communications Portal • Forward faxes as “.pdf” attachment to your email *Approximate Message Size = 1 MB per Minute 19

  20. Communications Portal • Web-based interface to manage system Dashboard : provides a quick view of the most common functions My Mobileconfigures “Mobile Fuse” Messages & Calls : provides Call Logs, Voice Mail & Faxes Contacts : provides a method for storing and retrieving contact details Call Manager : allows customer to manage how incoming calls are handled Appsdownload optional features Settings: provides access to customize hosted services and features 1 2 3 4 5 6 7 *Communications Portal not available with Basic Seat 20

  21. Premium Offering Includes 1 to 10 levels of routing options Adds up to 5 sub-options Out of Office Hours and Holiday scheduling Allows Customer to upload custom message files Dial-by-Extension Directory Callers are played the administrator-defined extension options and may input an extension to reach the intended party. Dial-by-Name Directory Callers are played the administrator-defined name options and may select a name to reach the intended party. Administration Via Telephony User Interface (TUI) or Graphical User Interface (GUI) via the Web Auto-Attendant • Answers calls and routes them according to customer preferences 21

  22. ACD Feature Suite General Features • Auto Attendant routing to a specific queue • CDR Retention and Storage • Remote Agent support • Customized message while caller is on hold in queue • Zero out from queue to voicemail for message storage and retrieval Agent Routing Plans • Skill based call routing (SBR) • NPA NXX routing • DNIS based routing • Direct Department calling (DDC) • Uniform Call Distribution (UCD)

  23. ACD Feature Suite Agent (GUI) • User Name and Password secured Login / Logout • Active / Idle Status and Busy – Ready indicator • Last call time and date • Number of calls currently in queue • Transfer calls to another queue (4 digit extension) • Whisper message to agent identifying queue & hold time Queue Supervisor (Supervisors GUI) • Real Time Reporting • Agent Search • Listing of Agents/Agents within a specific queue • Queue monitoring w/real time displays • Real time call monitoring w/ whisper

  24. ACD Feature Suite Customer Defined Selections • Number of Queues • Number of Agents in each queue • Maximum number of calls holding in each queue • Customer designated call routing • Customer specified “Zero Out” routing destination • Agent assignment to a specific queue or to multiple queues • Multiple queues assigned to a single IP Handset • Maximum hold time while holding in queue

  25. CommPortal (BG) - Administrative • The BG Admin portal is an admin interface that allows customers to manage business groups. • Customers can manage individual lines and phones, adjust MADN and MLHG (hunt groups), program extensions and short codes. • Customers have real-time access to adjust and record Auto-Attendant and Music on Hold services. • A minimum of one administrator is required for each account. Additional administrators can be assigned by the customer after turn-up.

  26. Your Mobile Find Me / Follow Me Route calls from your number to multiple numbers • Simultaneous • Sequential • Time of Day Home Phone Your Desk Phone Never miss important calls!

  27. CommPortal Assistant - Premium • Lightweight application installed on subscriber’s PC • Downloaded from CommPortal – Apps tab • One-click access to key telephony features from taskbar • Instantly accessible, regardless of other applications currently in use • Features include: • Search contacts, with option to launch click-to-dial call • MS Outlook synchronization • Search corporate directory • Instant ComPortal launch • Control features such as Call Forwarding, Do Not Disturb, etc. • Control settings on Incoming Call Manager • Incoming VM/Fax message popup • Incoming call popup with call handling options

  28. Incoming Call Manager - Premium • Manage and route calls from your desktop • Send to voicemail • Route to another phone • Route to pre-defined number Improve productivity and response 28

  29. Incoming Call Manager - Premium 29

  30. A single Voice Mailbox for both Cell Phone and IP Desk Phone CommPortal walks users through migrating from their Mobile voicemail service with simple steps Subscribers benefit from single voice mail box Fused IP Desk Phone / Cell Phone Voice Mailbox - Premium UnifiedMailbox

  31. Site-to-Site Calling • Free Calling Between Customer’s Sites • Customers can build abbreviated dial plans from 4-7 digits • Eliminates a Significant % Of LD Costs For a Typical Multi-Location Customer Company B (Site to Site): Rochester, NY Company A (Site to Site): Denver, CO Company B: Charlotte, NC Company A: Dallas, TX Note: Each site must subscribe to any EarthLink’s Voice Services

  32. CommPortal Communicator - Premium • Soft Phone • Load onto laptop • Use your laptop as your office phone

  33. Long Distance Options • Converged Minutes is the Hosted Voice Long Distance Plan • 1500 Long Distance Only Minutes per service location • Additional 1000 minute buckets available • Minutes can be shared between multiple locations OR • 1500 Shared Long Distance and Mobile Minutes • Adds an additional 500 minutes to bundle for each mobile line • Additional 1000 minute buckets available • Minutes can be shared between multiple locations • Converged Minutes is for domestic LD, including Toll Free • International is offered under a separate rate plan • International dialing permissions are blocked by default • Customer may opt to enable International dialing

  34. Service Bundle Options • Each Hosted Voice service is composed of any or all of the following options at no additional charge • One Toll Free Number • 250 MB POP email accounts included • Up to 50 with T-1 and above access • Up to 10 with DSL access • Expanded Calling Service Available • One Domain Name Registration • 6 to16 Usable Static IP Addresses included (Additional available) • Features included: • Abbreviated dialing – 4 to 10 digits • Available at single site or multi-site

  35. Configuring or Changing Your Phone Do It Yourself !

  36. Hosted Voice Customer Training On–Site Training Virtual Training 36

  37. Traditional Phone System Support Model Think of the support and maintenance issues for a traditional phone system that business owners have to worry about and the possible negative impact on their company’s bottom line. • Third Party required for hardware • Third party required for software • Third party for MACD • Unavailability of needed features and functions • 5 to 7 years usage before it becomes obsolete • Capital requirements for initial purchase for replacement system at “End of Life”. • Expensive “In-House” technical support. • Expensive floor space utilized for equipment • Possible system downtime during a power outage or catastrophic event.

  38. Hosted Voice Benefits

  39. Hosted Voice Benefits

  40. How Does Hosted Voice Stack Up? Auto Attendant & ACD Enterprise Features Voice Mail & E-fax Unified Communications Cisco, Infinera, Redback, MetaSwitch Latest Technology System Flexibility Pay-as-you-Grow Ease of Management Easy MACs Time to Add Features Minutes Time to Move Phones Minutes Capital Outlay Zero (0) /Low Maintenance Costs Included $ / Low Cost of Upgrade & Expand The POWER of Hosted Voice $ / Low Total Cost of Ownership Connect Multiple Locations Simple Simplistic & Efficient Easy to Use

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