Online Shopping Self-Defense

1. Online Shopping Self-Defense Juzen Ruelos Principal Program Manager, Engineering Online Shopping Self-Defense

2. Objectives • Learn what online shopping is • Learn 5 easy self-defense tips • Spot real life examples • Summarize what we’ve learned Online Shopping Self-Defense

3. What is Online Shopping Definition Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using a web browser on a PC or mobile device. Data • Sales totaled $142.5B in US alone in 2011 • 42% of Americans shopped mostly online in 2012 • U.S. retail sales estimated at $362B by 2016 • 60% of consumers shop online at least quarterly Online Shopping Self-Defense

4. Five Self-Defense Tips Tip # 1 - Get the details • Know who you’re dealing with • Know what you’re buying • Know what it will cost • Check out the terms of the deal, like refund policies and delivery dates Online Shopping Self-Defense

5. Five Self-Defense Tips Tip # 2 - Pay by credit card • Credit card transactions are protected by the Fair Credit Billing Act • You can dispute charges under certain circumstances and temporarily withhold payment while the creditor investigates Online Shopping Self-Defense

6. Five Self-Defense Tips Tip # 3 – Keep records • Print or save records of your online transactions • Keep information that may include product description, price, online receipt, emails between you and the seller • Review your credit card statements • Be on the lookout for charges that you don’t recognize Online Shopping Self-Defense

7. Five Self-Defense Tips Tip # 4 – Protect your information • Don’t email your financial information • Buy from reputable websites that use encryption • Check the online store’s privacy policy Online Shopping Self-Defense

8. Five Self-Defense Tips Tip # 5 – Report online shopping fraud • If you have problems during a transaction, try to work them out directly with the seller, buyer, or site operator • If that doesn't work, file a complaint with the appropriate agencies • See Appendix I for a list of agencies Online Shopping Self-Defense

9. Spot Real Life Examples Online Shopping Self-Defense

10. Spot Real Life Examples Online Shopping Self-Defense

11. Spot Real Life Examples Online Shopping Self-Defense

12. Spot Real Life Examples Online Shopping Self-Defense

13. Summary – The Do’s and Don’ts Online Shopping Self-Defense

14. Juzen Ruelos Principal Program Manager, Engineering Online Shopping Self-Defense

15. Appendix Online Shopping Self-Defense

16. Appendix I: Resources • Federal Trade Commission (FTC) – http://www.ftc.gov/ • Attorney General (general site) – http://www.naag.org • Consumer Protection Agency – http://www.consumeraction.gov/ • Better Business Bureau – http://www.bbb.org/ • Consumer Reports – http://www.consumerreports.org/cro/shopping-websites/buying-guide.htm • US Government online safety website – http://www.onguardonline.gov/ • CNET Online Shopping Tips – http://reviews.cnet.com/2744-32390_7-866-2.html • Norton by Symantec : Tips for Shopping Online – http://us.norton.com/clubnorton-tips-for-safe-online-shopping/ Online Shopping Self-Defense