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Phil Gilbert BPM

IBM BPM Measuring Quality Best Practices Highlights Bill.Hahn@us.ibm.com Sr. Consulting BPM Solution Architect Open Group Master Certified SW IT Specialist http://IBMBPMDemos.com for more information and resources. Phil Gilbert BPM. Phil Gilbert DM. Worksafe Video. Banco Video.

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Phil Gilbert BPM

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  1. IBM BPM Measuring Quality Best Practices HighlightsBill.Hahn@us.ibm.comSr. Consulting BPM Solution ArchitectOpen Group Master Certified SW IT Specialisthttp://IBMBPMDemos.comfor more information and resources Phil Gilbert BPM Phil Gilbert DM Worksafe Video Banco Video IBMBPMDemos.com
  2. Why does everyone care about quality so much?

  3. Traditional Quality Indicators

    Budget compliance Timeline compliance Number of bugs reported Test Coverage Severity breakdown of the bugs Number of bugs fixed Integration Robustness (# of Integrations) UI Appeal  (# of 'extraneous' clicks)

  4. Why are BPM projects different?

    BPM allows technology to enable the business, and therefore its success should be measurable in business terms Engineering measurements of quality do not speak in business terms In fact, they further exacerbate a business/IT divide that BPM attempts to bridge The implication of BPM makes IT a more direct partner of business than ever before The Product is the Tool is the Method is the Solution

  5. BPM Quality Indicators

    Alignment with Business Value chain ROI Allowance for Simplicity Don't fear exceptions. Organize your business to take advantage of the 80-20 rule Business Adoption Until you release, this is Zero. How do measure business acceptance once you do release? Start measuring it BEFORE you release Business Governance How much visibility and control are you handing over to the business at the end of the project? 
  6. Frequency of releases Interval between production releases Visibility in each increment KPIs, SLAs, Reports, Assessments, Retrospectives Adoption at each release Number of users in production  Surveys and usage stats to measure adoption

    Measure regularly released value to the business

  7. Should we throw out the traditional indicators? Would you throw out all the tools in the shed just because you can't envision the right house? Keep the tools, refocus what you intend to do with them.
  8. Refocusing your Traditional Quality Measures
  9. What does this mean for your BPM Program Traditional ways of tracking success/quality of the program Throughput Talent pool Shared infrastructure Reuse New way of tracking success/quality of the program Demand ROI Visibility & Governance across value chain Avg value release cycle time
  10. Key Takeaways Traditional metrics of quality can be refocused to support the BPM space BPM requires a new set of metrics to measure quality that cleave closely to business goals Ownership, both by Developers and by the Business is the most important success factor. Frequency of Value-Releases is the most reliable trailing indicator.  These new and newly focused metrics can be applied to both the project and the program level
  11. IBM Software Services Zone for WebSphereibm.com/websphere/serviceszone The destination for WebSphere services-related resources, offerings, &technical skillsto help you on your path to business agility What’s New? BPM-specific resources including proven, prescribed, and repeatable assets and offerings to accelerate BPM adoption Visibility acrossthe worldwide skills & capabilities that only IBM Software Services for WebSphere can bring to your project Access to WebSphere practitioners’ insight on project trends, best practices & emerging technologies through personal videos, blogs, articles & more Discover defined offerings to get your project started quickly
  12. Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services BPM Process Discovery & Modeling in the Cloud Blueprint Process Modeling for inventory & mapping Knowledge sharing & collaboration Process analysis & prioritization http://BlueworksLive.com Demos & Free Cloud Test-drive BPM Process Modeling & Implementation Rapid process application development Continuous process improvement BPM program management http://IBMBPMDemos.com Education, Enablement and on-demand Services Quick Win Pilots Role-based education & mentoring Expert Services when and where they’re needed http://www.ibm.com/developerworks/websphere/services/ Confidential
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