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Memos

Memos. What is the use of memos? To instruct or to inform staff To request action To remind someone of something To make suggestions To report on progress To provide information. Memos. Format Pre-printed stationery Memo headings: To/ From/ Ref/ Date. Memos: Structure.

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Memos

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  1. Memos What is the use of memos? • To instruct or to inform staff • To request action • To remind someone of something • To make suggestions • To report on progress • To provide information

  2. Memos Format • Pre-printed stationery • Memo headings: To/ From/ Ref/ Date

  3. Memos: Structure • Opening or introduction: Why are you writing? • Details: Give details, ask for more information, etc. • Response or action • Closing/ Conclusion

  4. Memos: Tone • Emotional context of your message • The degree of formality or informality • Attitude towards the topic • Four important factors: - your own status - the status of the reader - your relationship with the reader - the content of the message

  5. Top ten tips for better memos • Avoid being abrupt or impolite. Add “Please…”. Avoid over-politeness. Do not say ‘I should be very thankful…” • Textbook: Page 139

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