1 / 10

Global Quality and International Quality Standards Pertemuan 5 and 6

Global Quality and International Quality Standards Pertemuan 5 and 6. Matakuliah : Perancangan Manajemen Mutu Tahun : 2009. Chapter 3: Global Quality and International Quality Standards. Reference:

lacey
Télécharger la présentation

Global Quality and International Quality Standards Pertemuan 5 and 6

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Global Quality and International Quality Standards Pertemuan 5 and 6 Matakuliah : Perancangan Manajemen Mutu Tahun : 2009

  2. Chapter 3:Global Quality and International Quality Standards Reference: S. Thomas Foster, “Managing Quality: An Integrative Approach”, Second Edition, Pearson Prentice Hall, New Jersey, 2003

  3. Global Quality and International Quality Standards • Managing Quality for the Multinational Firm (MNF) • Quality Improvement: • The American Way, The Japanese Way, The European Way • The Malcolm Balbrige National Quality Awards • ISO 9000:2000 • Are Quality Approaches Influenced by Culture • Discussion Quastions

  4. Managing Quality for the Multinational Firm (MNF) • Another approach to capturing international market is GLOBALIZATION • By changing their PHYSICAL ENVIRONMENT, firm locate themselves near to or far away from natural resources. • The TASK ENVIRONMENT of the firm has to do with the operating structure that the firm encounters when globalizing.

  5. Quality Improvement: • The American Way • The malcom Baldrige National Quality Award • Figure 3-5, Baldrige Award Framework • Table 3-2 .. 3-7, Baldrage Category • Figure 3-6, Baldrige Process

  6. Quality Improvement: • The Japanese Away • Deming Prize: • Policy • Organization and Operations • Collecting and Using Information • Analysis • Planning for Future • Education and Training • Quality Assurance • Quality Effects • Standardization • Control

  7. Quality Improvement: • Other Japanese Contributions to Quality Thought • Lean Production • Lean as a Philosophy • Japanese Total Quality Control (TQC) • The Five S’s • Quality Circle • Preventive Maintenance (PM)

  8. Quality Improvement: • The European Way • ISO 9000:2000 • European Quality Awards • Figure 3-7, European Quality Awards Model • Quality Management Principles Underlying ISO 9000:2000 • Customer Focus • Leadership • Involvement of People • The Process Approach • A System Approach to Management • Continual Improvement • Factual Approach to Decision Making • Mutualy Beneficial Supplier Realtionship • ISO 14001

  9. Discussion Quastions • Case 3-1: • University of Wolverhampton: Becoming an ISO 900 University • Case 3-2: • Wainwright Industry: An Entirely New Pholosophy of Business Based on Customer Satisfaction and Quality

More Related