1 / 7

The National Alliance for Insurance Education & Research 3630 North Hills Drive

In-House Program. The National Alliance for Insurance Education & Research 3630 North Hills Drive Austin, Texas 78755 Tel 512 / 349- 7932 Fax 512-343-2167 www.scic.com. The Benefits of In-House Programs. Cost Effectiveness Travel-related expenses are reduced or eliminated.

lahela
Télécharger la présentation

The National Alliance for Insurance Education & Research 3630 North Hills Drive

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. In-House Program The National Alliance for InsuranceEducation & Research 3630 North Hills Drive Austin, Texas 78755 Tel 512/349-7932 Fax 512-343-2167 www.scic.com

  2. The Benefits of In-House Programs • Cost EffectivenessTravel-related expenses are reduced or eliminated. • Personal AttentionInstructors can tailor their instruction to the current needs of the organization and its personnel. • Quality TrainingEveryone in the organization will have the same level of knowledge and use the same vocabulary. • ConveniencePrograms are conducted at the facility of your choice. Time away from the office and other expenses are minimized. • ConfidenceEmployers can experience first-hand, the practical, professional, and high quality education their employees receive. • Experienced FacultyAll faculty go through a rigorous review process before being certified. • National ProgramOffered in all 50 states and Puerto Rico. • Career Development TrackAchieve career development track goals utilizing National Alliance programs.

  3. Dynamics of ServiceOne-day Customer Service Skills Training Why Should You Attend? • Dynamics of Service gives insurance service professionals the tools they need to secure the bond between customer and the agency • Dynamics of Service helps the career-oriented insurance professional understand the service function from “first contact” to and through customer satisfaction-customer loyalty.

  4. Dynamics of ServiceOne-day Customer Service Skills Training Who Should Attend? • Customer Service Representatives who seek to improve their skills and increase their personal and professional knowledge. • Producers, Agents, and Brokers interested in expanding the role of service to increase sales efficiency and effectiveness. • Owners and Managers wanting to learn about building an integrated sales and service program-a seamless delivery system.

  5. Dynamics of ServiceOne-day Customer Service Skills Training What Participants Will Learn • The basic needs of customers and how to deal with different customer types. • To understand how to revitalize and reorganize your agency by making customer satisfaction and customer loyalty an integral part of policies, processes, and procedures. • How to establish a positive agency image and build a lasting relationship with customers. • How to increase your value and professional standing in the field of insurance. • How to handle difficult people and unpleasant situations by improving your listening and communication skills.

  6. Dynamics of ServiceOne-day Customer Service Skills Training What Others Have Learned...What They Say. • “Terrific class! Getting back to the basics of service should be a number-one priority for anyone who desires to provide first class service.” • “This program is a ‘must’ for anyone who interacts with people.” • “The true-to-life examples that pertained to my daily activities provided a way to learn while having fun at the same time.”

  7. Dynamics of ServiceOne-day Customer Service Skills Training Continuing Education Credit • This program qualifies for ??? Continuing Education Credits • This program satisfies annual update requirements for dues paid CISRs

More Related