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Creating a Success Culture: Strategies for Leadership, Teamwork, and Customer Loyalty

In this insightful presentation by David Leyshon, Managing Director of CBSbutler, discover the key elements that foster a thriving success culture within organizations. CBSbutler, a multi-award-winning company with a turnover of £50 million and a global presence, highlights the importance of great leadership, positive culture, and continuous improvement in attracting, retaining, and developing talent. Learn how defining values, rewarding the right behaviors, and maintaining customer connections can drive performance and loyalty, ensuring your team never becomes complacent but always outpaces the competition.

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Creating a Success Culture: Strategies for Leadership, Teamwork, and Customer Loyalty

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Presentation Transcript

  1. Creating a ‘success culture’ Presented by David LeyshonManaging Director, CBSbutler

  2. CBSbutler A snapshot….. Privately owned, MBO 2003 Turnover c. £50m Global reach – UK, Germany, Qatar 80 + staff Multi-award winner – ‘Best Engineering Recruiter’

  3. Compelling E.V.P. ATTRACTING RETAINING DEVELOPING

  4. Look & Feel of a Winner! • GREAT LEADERSHIP • POSITIVE CULTURE • ‘showing the best way forward’ • CUSTOMER CONNECTION • CONTINUOUS IMPROVEMENT • ‘fostering teamwork / enabling performance’ • WINNING PACE • ‘creating customer loyalty & referrals’ • ‘never becoming complacent’ • ‘outpacing our competitors’

  5. Culture • Values • Behaviours • Attitude

  6. HOW you reward determines WHAT you get!

  7. Behaviour (Values) Model • Coaching & developing self / others • Teamwork • Drive for results • Customer focus • Problem solving & decision making • Planning & organisation • Managing & influencing change

  8. Reward Split Sales Commission 60% Objectives & Behaviours 40%

  9. Making it Happen • Objectives set • Behaviour actions • Bonus award Quarter Cycle • Appraisal • Reviews / feedback • Recognition / incentives

  10. Good Boss Model

  11. Benefits

  12. Summing up Compelling E.V.P. SUCCESS CULTURE Positive Behaviours ‘Holistic’ reward

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