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Using IM at Workplace

Using IM at Workplace. MWAIS May 18-19 2007 Wyatt Ditzler, Brian Stillfield, and Te-Wei Wang University of Illinois at Springfield. The Objectives. Learn more about the Role of IM at workplace. What are the adoption patterns of IM at workplace? What are the.

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Using IM at Workplace

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  1. Using IM at Workplace MWAIS May 18-19 2007 Wyatt Ditzler, Brian Stillfield, and Te-Wei Wang University of Illinois at Springfield

  2. The Objectives • Learn more about the Role of IM at workplace. • What are the adoption patterns of IM at workplace? • What are the

  3. IM History and Distinct Characteristics • Instant Messaging Services • Zephyr (a protocol) from MIT (1988) • ICQ (1990) • AIM • Yahoo Messenger • Windows Live Messenger • Skype • Special Characteristics (Compared to other communication technologies) • Near-Synchronous communication • Presence awareness

  4. The Trend of IM: Integration • What can IM do today? • Video Conferencing • Voice over IP • File Exchange/Sharing • Photo Exchange • Online Gaming • Integration • With Cell Phone • With Blog • Twitter

  5. Using IM in Workplace • 90% of large US organizations using IM (Osterman, 2003) • Enterprise IM systems are usually used (not the public IM services). • A communication tool (Vos et al., 2004) • Not a main tool • Clarification • Coordination & Scheduling • Informal meetings • Socializing

  6. Advantages IM • Control over interruption compared to Phone and Face-to-face coversation. • No sense of obligation to respond • Ignorance is not an offense • Opportunity for multi-tasking communication • Enhanced Social Connection among Co-Workers (Presence Awareness) • Cost saving in communication

  7. What Promote IM Usage (Adoption)? • Official Introduction of IM by the organization. (De Vos et al., 2004) • Experience of IM use in the pass. • Perception of Usefulness • Low Self-Efficacy leads to less use of IM • Peer Pressure from co-worker.

  8. Conflict with Other Communication Methods • Conflict 1 • IM is not and will not substitute other communication methods at workplace. (De Vos et al., 2003) • IM reduced the use of other forma of communications including e-mail, voicemail, telephone, teleconference, pager and face to face. (Muller et al., 2003) • Conflict 2 • Use of IM tend to switch to other form of communication in the middle of IM conversation. (De Vos et al. 2003) • Use of IM does not usually lead to other form of communication ((Isaacs et al, 2002) • Interesting Fact: at workplace, IM is less used for social talk. Work-related issue is the main topic

  9. Validation Through Examples • We want to verify the advantages and perceived benefit of IM. • We want to further explore the conflicts in the literature. • Online Survey is used • Two organizations • A Software Development Firm • A middle school

  10. Demographics

  11. IM Usages

  12. Presence Awareness

  13. IM Affect other Communication Methods

  14. Reasons of Using IM

  15. Multi-Tasking?

  16. IM User Feeling

  17. IM Distract Work?

  18. IM & Work Performance

  19. Observations • Most findings from literature are consistent with this study. • Presence Awareness is essential reason of using IM. • IM does have substitute effect on other communication methods. • IM does promote multi-tasking • Users do have bad feeling if messages are not replied. User also feel obligate to reply.

  20. Future Study • Identify possible theories to support the finding in previous slides. • Larger sample, more rigorous methods should be used for future study. • Thank you.

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