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Harnessing Instant Messaging for Effective Workplace Communication

Discover the power of Instant Messaging (IM) in professional environments! Far from being just a children's tool, IM facilitates quicker communication than phone calls or emails and is perfect for sending links, files, and pictures. We'll delve into the history of IM, its various applications (file transfer, video, and voice conferencing), and the different client types available (client-based, mobile, and web-based). Learn essential IM etiquette, advantages, and disadvantages of different platforms, and how to use IM effectively in your workplace.

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Harnessing Instant Messaging for Effective Workplace Communication

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Presentation Transcript

  1. IM at Work Chris Lerch Library Technical Services RIT

  2. Why Instant Messaging? 2 • It’s not just for kids – you can use it for real work! • Quicker than a phone call or email • Asychronious • Great way to send quick links, files, pictures

  3. History of IM 3 • Chat Rooms came first (early 90’s) • ICQ (1996) • The heyday of AOL (1996-2002) • AIM is born (1997) • Yahoo (1998) and MSN (1999) join the party • Meebo takes IM to the web (2005) • Multiprotocol IM applications (Client neutrality in 2006)

  4. Not Just For Chatting 4 • File transfer • Video conferencing • Voice conferencing • Status Message

  5. Types of IM 5 • Client-Based • Mobile • Web-Based • Aggregators • Built-In

  6. Client-Based 6 • AIM (PC, Mac) • Yahoo Messenger (PC, Mac) • MSN (PC, Mac) • Google Talk (PC, Mac) • iChat (Mac)

  7. Client-Based 7 • Advantages: • Feature rich (video, audio, plugins) • Best support • Disadvantages: • Proprietary • Limited to one group

  8. Built-In 8 • Facebook, Myspace, gMail all have chat embedded in their services • They want to keep you on their site!

  9. Mobile 9 • All major IM clients have mobile editions • Use SMS (text messaging) • Not as feature rich and harder to type

  10. Aggregators 10 • Become chat agnostic! • Clients that allow you to simultaneously chat with people of different IM platforms • Digsby (PC) • Pidgin (PC) • Adium (Mac) • Some also work with email, Twitter and Facebook updates • Sometimes break, but much better than in the past

  11. Web Based 11 • Works with all IM services • Can create an account and be on multiple services at once • Can IM from anyway there’s a browser • Get around those pesky blockers! • Can imbed chat in a web page, Facebook, etc.

  12. IM Etiquette 12 • Find out if there is an IM policy in your department • When to use? • Quick conversations • Sending links • When not to use? • Detailed conversations • Some people just don’t like IM, period

  13. DO….. 13 • DO keep your buddy lists and/or accounts separate • DO remember that IM chats can be kept via transcript on either end • DO Use your status options • DO type in full sentences • DO know when to end a conversation • DO use good judgment about personal use

  14. DON’T 14 • DON’T accept IMs from people you don’t know, and NEVER click on links in IMs from people you don’t know • DON’T use cutesy screen names • DON’T use “IM slang”…LOL! • DON’T use annoying “new message” sounds

  15. Tweet Tweet 15 • The evolution of the Status Message • Twitter allows you to IM a lot of people at the same time • Not for real-time conversations

  16. Questions? 16

  17. Check Out: 17 • http://dashboard.aim.com/aim • http://messenger.yahoo.com/ • http://download.live.com/?sku=messenger • http://www.meebo.com/ • http://www.digsby.com/ • http://www.pidgin.im/ • http://adium.im/ • http://twitter.com/

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