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IM at Work

IM at Work. Chris Lerch Library Technical Services RIT. Why Instant Messaging?. 2. It’s not just for kids – you can use it for real work! Quicker than a phone call or email Asychronious Great way to send quick links, files, pictures. History of IM. 3.

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IM at Work

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  1. IM at Work Chris Lerch Library Technical Services RIT

  2. Why Instant Messaging? 2 • It’s not just for kids – you can use it for real work! • Quicker than a phone call or email • Asychronious • Great way to send quick links, files, pictures

  3. History of IM 3 • Chat Rooms came first (early 90’s) • ICQ (1996) • The heyday of AOL (1996-2002) • AIM is born (1997) • Yahoo (1998) and MSN (1999) join the party • Meebo takes IM to the web (2005) • Multiprotocol IM applications (Client neutrality in 2006)

  4. Not Just For Chatting 4 • File transfer • Video conferencing • Voice conferencing • Status Message

  5. Types of IM 5 • Client-Based • Mobile • Web-Based • Aggregators • Built-In

  6. Client-Based 6 • AIM (PC, Mac) • Yahoo Messenger (PC, Mac) • MSN (PC, Mac) • Google Talk (PC, Mac) • iChat (Mac)

  7. Client-Based 7 • Advantages: • Feature rich (video, audio, plugins) • Best support • Disadvantages: • Proprietary • Limited to one group

  8. Built-In 8 • Facebook, Myspace, gMail all have chat embedded in their services • They want to keep you on their site!

  9. Mobile 9 • All major IM clients have mobile editions • Use SMS (text messaging) • Not as feature rich and harder to type

  10. Aggregators 10 • Become chat agnostic! • Clients that allow you to simultaneously chat with people of different IM platforms • Digsby (PC) • Pidgin (PC) • Adium (Mac) • Some also work with email, Twitter and Facebook updates • Sometimes break, but much better than in the past

  11. Web Based 11 • Works with all IM services • Can create an account and be on multiple services at once • Can IM from anyway there’s a browser • Get around those pesky blockers! • Can imbed chat in a web page, Facebook, etc.

  12. IM Etiquette 12 • Find out if there is an IM policy in your department • When to use? • Quick conversations • Sending links • When not to use? • Detailed conversations • Some people just don’t like IM, period

  13. DO….. 13 • DO keep your buddy lists and/or accounts separate • DO remember that IM chats can be kept via transcript on either end • DO Use your status options • DO type in full sentences • DO know when to end a conversation • DO use good judgment about personal use

  14. DON’T 14 • DON’T accept IMs from people you don’t know, and NEVER click on links in IMs from people you don’t know • DON’T use cutesy screen names • DON’T use “IM slang”…LOL! • DON’T use annoying “new message” sounds

  15. Tweet Tweet 15 • The evolution of the Status Message • Twitter allows you to IM a lot of people at the same time • Not for real-time conversations

  16. Questions? 16

  17. Check Out: 17 • http://dashboard.aim.com/aim • http://messenger.yahoo.com/ • http://download.live.com/?sku=messenger • http://www.meebo.com/ • http://www.digsby.com/ • http://www.pidgin.im/ • http://adium.im/ • http://twitter.com/

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