9 th APRIL 2013

1. Establishment of 9232 Common Services Centers in MP CSC Scheme in MP 9th APRIL 2013

2. Presentation Outline • Salient Features of CSC Scheme • Stakeholders & Implementation Framework • CSC Infrastructure & Service delivery • Snapshot of MPCSC • Rollout Status • Expectation from Districts Administration • Expectation from e Goverance Managers

3. Common Services Centers • NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars • National Data Bank/ State Data Centres • State Wide Area Network • Common Service Centres • (CSC) CSC is the front-end delivery point for Government, private and social sector services to rural citizens of India

4. Common Services Centers • CSC Scheme provides a framework to enable setting up of 100,000+ ICT enabled access points across rural India • Targeting all the 638,000+ villages • 1 CSC for a catchment of 6000 - 7000 citizens • Managed by trained manpower • Equipped with state of the art technology • Supported by Governmentof India & State Govt

5. The Stakeholders DIT FRAMEWORK IT Services & Content Providers DIT NLSA State Governments SDAs Rural Citizen VLEs SCAs State Government Agencies Private Service Providers Central Ministries and Departments

6. Roles… : Government of MP • Driver for policy and other regulatory requirements • Service provider for e-Government services • Infrastructure and other support to SDA/SCA • Decide on Integration of CSCs with existing physical/digital infrastructure

7. Roles…: State Designated Agency (SDA) • MPSEDC has been designated as SDA: • Facilitate e-readiness of the State • Facilitate SCAs in Rollout of CSCs • Help identify CSC locations • Coordinate with SCAs and facilitate interactions with State Government Departments • Facilitate training, capacity building awareness campaigns • Facilitate SWAN interface

8. Roles…NLSA • Provide program management support to DIT for rolling out CSC Scheme • Program Management: Provide strategy, framework and guidance to all stakeholders for effectively managing the Scheme across the country • Monitoring of the Program: To enable DIT to review its progress and to take appropriate timely corrective measures • Assistance to States/SDA: In development of RFP, managing the bid process, finalizing the Service Level Agreement • GoI has appointed Infrastructure Leasing & Financial Services (IL&FS) as NLSA.

9. SPV-SPECIAL PURPOSE VEHCLE • “CSC e-Governance Services India Ltd” has been incorporated under the Companies Act 1956 on 16th July 2009 • The shareholders of the SPV include Government of India through 1 Golden share, • State Governments – up to 44.5 % shares, SCAs - up to 44.5 % shares and Financial Institutions - up to 11 % shares • The SPV is conceptualized to monitor the CSC Scheme and its outcomes on behalf of the Government at the National and State levels

10. ROLE OF SPV • Facilitating Government Outreach through CSCs • Providing a standardized monitoring framework for collaborative decision making process with State Governments and SCAs • Catalyzing and maintaining content aggregation on an on-going basis • Enabling Government functioning through the CSCs • Facilitating G2C Service Readiness • Monitoring the outcomes being achieved by the CSC • Building Capacity of all stakeholders

11. Roles…: Service Centre Agency (SCA) • SCAs are the Prime Drivers of CSC implementation • Implementation of the Scheme as per CSC guidelines & Master Service Agreement • SCA would be supported by GoMP/SDA and NLSA • SCA to set up physical infra and operate CSCs and launch various applications and services • SCA to identify, select and train VLEs, establish the CSC, aggregate and update content

12. Village Level Entrepreneur (VLE) • VLEs entrepreneurial ability critical for viability & profitability of CSC • Should have some financial strength, entrepreneurial ability & should belong to local community/ village • VLE would need to : • Market Services of CSCs • Undertake Local level publicity • Coordinate with local players • Draw the local community to enable sustained viability

13. CSC Infrastructure • PCs (one PC min.) • Printer, Web Camera • UPS, Genset/Inverter, Furniture and Fixtures • OS and office utility software • Broadband Connectivity • Built up space (150-200 sq.ft, with RCC roof), interiors, furniture etc

14. SCA infrastructure • Web server, Application server, Database/back up Server, Mail server • OS, Database, Firewall, Mail, other system software • UPS, Genset, Inverter • User manuals, training manual, Trouble shooting guides • Will set up a NOC for monitoring complete CSC network from SCA data centre, various servers & equipments upto CSC level.

15. Madhya Pradesh A Snapshot • Revenue Divisions = 10 • Revenue Districts = 50 • Blocks= 313 • Gram Panchayats= 23,010 • Census Villages (including uninhabited villages) = 54903 • Proposed CSCs = 9,232 • POPULATION (2011) • Total in crore = 7.2598 • Rural In crore = 5.2538

16. SCAs & No. of CSCs

17. CSC Rollout Status

18. CSC COUNT AND WORKING STATUS MARCH 2013

19. Service Delivery • SCAs would create a portal and set up necessary IT infrastructure such as data centre and network the kiosks, man the kiosks to enable service delivery. • Computerized receipts with unique Sl. No. would be issued to the citizens against services delivered. • MP Online would be the window for G2C services • SCAs would be free to offer beyond the services offered by MP Online. • SCAs would also offer various B2C services to ensure financial viability

20. E-Government Services –G2C –Land Records –Various Certificates –Grievances –Form downloads and submissions –Bill payments (water, electricity, telecom, etc) & tax collection –Licenses, permits, subsidies etc Business to Consumer Services –B2C –IT services (Printing, Scanning, DTP, web surfing, etc.) –Agri-business services (consulting, testing, information, procurement, etc.) –Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales) –Commercial Services (Matrimonial, Astrology, Bio-data, etc.) –Retail Sales & Referrals (FMCG, Consumer Goods, etc.) –Education Services (IT, English Speaking, etc.) –Banking/ Financial Services Business to Business –B2B/G2B –Market Research –Advertising, Branding and Promotions IndicativeService List

21. Expectations from District Admn. • Support/ Help to SCAs in locating CSCs • Can provide Gram Panchayat/ School/ Any Govt. Premises for nominal rent. • Any e-governance initiative of district should focus CSCs as citizen interface points. • Start utilizing the CSCs for information dissemination, Data entry, Data Collection/ MIS purposes, popularization efforts etc

22. Expectations from e Governance Managers . • MONITORING FOR OPTIMUM UTILISATION OF RESOURSES DEPLOYED . • TROUBLE SHOOTING & GREVIANCE REDRESSAL AT LOCAL LEVEL • Coordinate for providing Gram Panchayat/ School/ Any Govt. Premises for nominal rent for CSC • Any e-governance initiative should focus CSCs as citizen interface points. • Start utilizing the CSCs for information dissemination, Data entry, Data Collection/ MIS purposes, popularization efforts etc

23. LIMITATIONS • ELECTRICITY /POWER AVAILABILITY • RELIABLE & ROBUST CONNECTIVITY • BANKING (DEPOSITION OF COLLECTED AMOUNT IN THE BANK ACCOUNT) • G2C SERVICES • IDENTIFICATION OF INTRESTED EDUCATED ENTREPRENEUR

24. Thank you