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CRM Direct Realizing The Promise of CRM

CRM Direct Realizing The Promise of CRM. CRM – The Promise. Most software company’s CRM functionality provides their customers with a very powerful tool to increase visits and sales. Customer information Service and/or purchase history Maintenance requirements

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CRM Direct Realizing The Promise of CRM

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  1. CRM Direct Realizing The Promise of CRM

  2. CRM – The Promise • Most software company’s CRM functionality provides their customers with a very powerful tool to increase visits and sales. • Customer information • Service and/or purchase history • Maintenance requirements • Special dates – birthdays, anniversaries, etc. • Purchase preferences

  3. CRM – The Promise • How many of your customers are taking full advantage of the CRM functionality you offer? • If Not, it’s probably not your software: • It’s complicated and they don’t have the time to manage the process • Local Printers don’t understand CRM • Want greater flexibility and personalized messages • In-office printer doesn’t produce professional quality. • Don’t want to handle files and discs. • Just need the whole process to be much easier.

  4. CRM – The Promise (Functionality) Retailer Management System CRM Purchase History Export To File Print In Office Database ` Calendar Customer Information Appointment History

  5. CRM Direct Powerful And Easy Realize the promise….

  6. CRM - Harnessing The Power Retailer Management Software To File To Printer ACI CRM Purchase History Database ` Calendar Customer Information “CRM–Ready” Simple to Use Professional Quality Affordable Personalization Appointment History

  7. Powerful Delivers on the promise of CRM Advanced Conversion Interface (ACI) Personalized Messaging Integrates With Your Software Solution Professional Quality Flexible Digital Printing Ad Hoc or Campaigns

  8. Easy Simple Web-based Interface Menu Driven Personalized Access and Sign-in Upload Right From Desktop Flexible Templates Easy Order And Payment Customer Service Support

  9. Hidden Costs of Self Printing • It may seem more cost effective but it is not….

  10. CRM Direct Benefits For Retailer • Right Message, Right Time • Competitive Costs • Increased Visits/More Balanced Sales Cycle • Less Time Consuming • Professional Quality Marketing • NCOA / Cleansing of list • Improved Image /Branding

  11. CRM Direct Benefits For Software Company • Revenue Opportunity • Dispatch Provides Sales Collateral at Shared Expense • Better utilization of your CRM features • Demonstrated value proposition for your application • We handle customer service • We handle mapping and interface • We “get” CRM!

  12. CRM Direct Questions?Call Joe Mehl at 814/870-9622emehl@teamdispatch.com Presented by:

  13. Dispatch Digital Services We’re not just changing the way you do business… We’re redefining it.

  14. About: Dispatch Digital Services • Dispatch Digital Services is Information Delivery – Faster – Better – Smarter. • A unique combination of people, technologies and processes • People who excel in information technology, design, data base, variable scripting and mailing disciplines. • Technology and digital solutions for every marketing challenge. From simple “on-demand” print jobs to complex variable data and web to print programs. • Integrated workflow processes that consistently deliver the right product, on time and at the best quality.

  15. Dispatch Digital Services • CRM Direct • Brand Integrity Manager • Web to Print • Personalized URL’s • Mail Enhancement (CASS/MASS) • List Development • Variable Data Print • Database Management • UV Coating

  16. About Dispatch • Leader in digital technology • Web to Print • Brand Management • Personalized direct marketing and data management • World Class Capabilities: Manufacturing, Storage, Fulfillment and Distribution • Four service divisions (Dispatch Printing: Commercial print products, Kim Kraft: Business form manufacturer, Dispatch Digital: Monochrome/full color web to print, Fulfillment Plus: Call Center/Computerized Pick to Light) • Products distributed nationally • Sixty employees

  17. THANK YOU

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