Conduct Regulation 30 January 2014

1. Conduct Regulation 30 January 2014 Mutual One Limited is a subsidiary of Baker Tilly Business Services Limited. Mutual One Limited (No 3497117) is registered in England and Wales, registered office 255 Farringdon Street, London EC4A 4AB. The term "partner" is a title for senior employees, none of whom provide any services on their own behalf.

2. Agenda

3. The FCA Approach Conduct Risk goes far beyond the six Treating Customers Fairly outcomes The key principle for firms to consider is Principle 6: A firm must pay due regard to the interests of its customers and treat them fairly.

4. The FCA Approach The FCA’s approach to conduct risk is based on:

5. Conduct Risk Regulation Governance

6. The Conduct Regulation Culture

7. Conduct Risk RegulationProduct Design

8. Conduct Regulation Sales and Transaction Processes

9. Conduct Regulation Post Sales Handling

10. Key Conduct Risk Areas The key Conduct Risk areas include

11. Key Conduct Risk Areas

12. Key Conduct Risk Areas

13. Management Information

14. What about you? What are your main concerns? What issues to do you have in your Society?