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A comparison of face-to-face and virtual software development teams

A comparison of face-to-face and virtual software development teams. Hayward P. Andres.

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A comparison of face-to-face and virtual software development teams

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  1. A comparison of face-to-face and virtual software development teams Hayward P. Andres

  2. Social presence and media richness associated with a communication medium used to support geographically dispersed software development teams, will have a significant impact on team productivity, perceived interaction quality, and group satisfaction. Face-to-Face (FtF) Videoconferencing (VC) General Hypothesis Communication Mediums

  3. Hypotheses • H1. Team productivity: FtF > VC • H2. Perceived interaction quality: FtF > VC • H3. Group process satisfaction: FtF > VC

  4. Andres’ Theoretical Framework • Software Project Success • Task Outcomes • Team Productivity • Psychosocial Outcomes • Interaction Quality • Process Satisfaction • Group Process • Info exchange • Clarification of efforts • Negotiation • Participation • Communication Medium • Face-to-face • videoconferencing

  5. Communication Medium Videoconference Face to Face Social Presence Media Richness • Social Context & Backchannel Cues • Effective turn-taking, smooth info exchange, clarification of task assignments/efforts, immediate feedback • Rich Communication • Better able to facilitate highly interpersonal task execution activities • Better team coordination, optimal productivity • Increased satisfaction w/ interactions & process satisfaction • Role ambiguity reduction, team consensus, negotiation of a final alternative Uncertainty Reduction Equivocality Reduction Socio-Emotional Communication • Dependent Measures • Task Outcome • Completeness of Design Documentation • Completeness of file design • Specification of function prototypes • Pseudocode for each function • Psychosocial Outcomes • Interaction Quality • Survey • Negative opinions made by and received by individuals • Degree of frustration with other individuals • Process Satisfaction • Survey • Fairness • Understandability • Satisfaction associated w/ method in which task execution was conducted

  6. Conclusions • H1. Team productivity: FtF > VC • H2. Perceived interaction quality: FtF > VC • H3. Group process satisfaction: FtF > VC

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