Quarterly Meeting April 16, 2013

1. Quarterly Meeting April 16, 2013

2. Quarterly Meeting • Introduction/Welcome/Quorum • Call to Order • Approval and Changes to Agenda • Explanation of Meeting Format • Consent Agenda Todd Doupona Board Of Directors President

3. Quarterly Meeting Community Manager’s Report Tonja Flanagan

4. Communication with the Community and Residents: • Weekly Report from Community Manager (“Haven at a Glance”) • Weekly Lifestyle update • The Haven Herald, • Resident Email Alerts, • Wentworthconnect • TheHavenNow.com website. • NEW: Coffee Talk with Management

5. Facility Maintenance Update: • Exterior cleaning of: • Retreat • Pool Room, Deck, & Furniture • Sidewalks near the building • Front Decorative entry and exit to community. • Windows • Re-pipe of Pool mechanicals to include new single pump • Retreat Carpets cleaned and craft room floor stripped and waxed. • Stucco repairs and caulking • Fitness room equipment rearranged to allow for better view of the televisions and pool. • Fire Sprinkler System serviced • The HVAC units were serviced in preparation of the summer season. • Kitchen Renovation: • The Craft Club has provided the community with stove and oven for the kitchen • Reserve Study in Process

6. Common Area Update: • Mulch at Tot Lot refurbished • Trimming ornamental grasses, crepe myrtles, and other shrubbery to prepare for the growing season. • Mosquito control misting system around amenity center activated. • The pavers at the entrance to the Dog Park closest to Whistlers Walk leveled. • New flowers in the planters at the Retreat • Grass and algae eating carp were added to the lagoons.

7. Quarterly Meeting Lifestyle Director’s Report Caitlin DePue

8. Lifestyle Report An average of 409 residents participated monthly in Lifestyle & Fitness Classes

9. Lifestyle Report • Large Events: Trivia Night, Sweetheart Dinner, Irish Storytelling • Fitness Coupon Book Program- 37 books sold in 1Q • Added 2 new fitness classes: "Circuit Training" & "Strength & Stretch" • Club Financial Accounts: successfully transferred to BB&T Bank

10. Quarterly Meeting Modification’s Committee Report Ken Tschupp

11. Modifications Committee • Fast Track Items • BOD approved the MC recommendation to eliminate the $10 fee for Fast Track items, effective immediately. • MC Training • Training session on 4/17 in The Retreat from 9:00 to 11:00. • Objective: • make residents more aware of the application review process • How decisions are made based on the Haven Design Guidelines. • Monthly "Did You Know"? • Topics that may help residents better understand the Design Guidelines and the application process.

12. Modifications Received for the 1st Quarter 2013 • 58 Total Applications submitted • Total of Modification Request: Please be advised that applications submitted may have included more that 1 item. The totals reflect all items requested

13. Quarterly Meeting Social Advisory Committee Maggie Collins

14. 2013 Haven Lifestyle Programming Survey Quarterly Meeting • Total Questions: 12 • Total Responses: 80

20. 24 Detailed Responses: Zumba (2) Yoga (4) Tai Chi (4) Aqua Aerobics (13) Circuit Training (8) Stretch & Strength (3)

22. Which Amenities do you use most often (Most Favorable) Each amenity received a ranking. Most popular: Outdoor Pool & Fitness Room

23. Which Amenities do you use least often (Least Favorable) Each amenity received a ranking. Least popular: Tennis Courts & Fire Pit

26. Please rank your interest in the following: (most interesting) Each activity received a ranking. Most popular: Poolside events, arts & cultural events, dinner parties

27. Please rank your interest in the following: (least interesting) Each activity received a ranking. Least popular: Sports Games (offsite & onsite), Bingo, Dances

28. Is there any specific events or programs you would like to see introduced into the Lifestyle at The Haven? • Bunko (day or evening) • More health checks • Gardening group or plant exchange • Language lessons( Italian etc) • Single Resident Events • Art lessons- watercolor/oil painting • Off site cultural events: theater, symphonic, historic places, factory tours • Dog agility or dog classes • Evening zumba or evening fitness • Dance therapy classes or lessons • Karaoke • Informational or educational lectures • Chorus • Meditation—guided or not or Healers Group—Reiki, Healing Touch, Huna or whatever modality • Lectures about flora/fauna of the area

29. Is there any specific events or programs you would like to see introduced into the Lifestyle at The Haven? (Continued) • Cooking demonstrations • Scrabble tournaments • Pinochle club • A Club for Military Veterans • Political Club or Government Affairs Club • Trivia Club • Meet the Author program • local river cruises • "beaching it" group • bike rides • Money Talks Club • Ladies Luncheon Club or Group/ Men's Luncheon Club or Group • On the Go Travel Club • WEGO (Whatever's going on--the travel club's active day excursions group)

30. Quarterly Meeting Financial Advisory Task Force Gerry Conklin

31. Quarterly Meeting Elections Task Force Isabel Fleisher

32. Quarterly Meeting • Task: To recommend for BOD approval, election rules and procedures to ensure fairness and the integrity of the election and election process. • Members: • Debi Bacon, BLR, Chair • Isabel Fleisher • Keith Long • Phil Schneck • Ken Walsh • Tonja Flanagan, Ad Hoc Management Representative

33. Task Force Details • Task Force will manage the entire process • Allows TF to validate the process • Election Committee does this in the future • Cannot run for office. • Have signed impartiality/confidentiality oath • May not actively campaign • Household members may not run or actively campaign

34. After the Election • After the election: • Candidate takes office on the first day of the following month • One of only two instances where the BOD will serve longer than two years • All other future BOD members will be elected at the beginning of the calendar year for a two-year term

35. Your Vote Counts!!

36. Quarterly Meeting • Old Business: • New Business: • Board Liaison Residents (BLR): Bob Hess

37. Quarterly Meeting • Adjournment Any questions from the audience regarding Association business will be discussed at the Town Hall Meeting.

38. Town Hall Meeting April 16, 2013

39. Town Hall Meeting Q&A: If you have multiple questions, please ask one question at a time to allow all residents the opportunity to speak. We are limiting time to three (3) minutes per resident. Questions should be asked from the microphone only so that everyone in attendance is able to hear the questions being asked. Questions should pertain only to Community Association issues and not to personal homes, private property, or Developer concerns. Please give your name and street. Thank you.