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Improving Scheduling Efficiency Through Quality Tools and Stakeholder Collaboration

This presentation details our learnings from the CIT training focused on the scheduling process and quality tools. We, along with the Dean's office staff, flowcharted the existing process to identify problem areas, focusing on input errors, data collection, and bottlenecks. Through collaborative efforts with stakeholders such as Administrative Assistants and Department Chairs, we gathered feedback to revise the scheduling process effectively. The insights gained from mapping the workflow and stakeholder engagement led to critical improvements aimed at enhancing overall efficiency.

laurel-morales
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Improving Scheduling Efficiency Through Quality Tools and Stakeholder Collaboration

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Presentation Transcript

  1. Flow Chart Fix-ation Or: what we learned about the schedule build through quality tools

  2. The Process • Quality Tool explained at CIT training

  3. The Process • Quality Tool explained at CIT training • Deans office staff met and flow charted the process as we saw it

  4. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas

  5. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas • How many loops? • Where do input error tend to occur? • Where do we need to count/evaluate/collect data? • How long does each loop take? • Where are the bottlenecks?

  6. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas • Brought in our stakeholders • Administrative Assistants • Department Chairs

  7. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas • Brought in our stakeholders • Used stakeholder feed back to revise the process

  8. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas • Brought in our stakeholders • Used stakeholder feed back to revise the process • Asked questions of AA

  9. The Process • Quality Tool explain at CIT training • Deans office staff met and flow charted the process as we saw it • Identified problem areas • Brought in our stakeholders • Used stakeholder feed back to revise the process • Asked questions of AA • Revised the Process

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