1 / 18

Voice Documentation for Legal Services

Talkument™ transforms client interaction and billing management for legal services by capturing and documenting all phone communications. This innovative solution enables legal firms to track billable hours accurately, enhances collaboration among staff, and securely stores evidentiary recordings. By transitioning from paper to electronic records, Talkument™ boosts productivity, accuracy, and security in managing client interactions. With features like real-time tagging, document sharing, and password-protected access, it significantly reduces transcription time and improves client satisfaction, making it an essential tool for modern legal practices.

lave
Télécharger la présentation

Voice Documentation for Legal Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Voice Documentation for Legal Services Talkument™ Client Interaction & Billing Management Solution

  2. Legal Services: Key Concerns • For legal firms, client communications translate to billable hours—every phone call can generate potential revenue • Accurate client billing requires reliable call tracking and reviewing capabilities • Effective collaboration across the organization is vital to firm image and client satisfaction • Evidentiary call recordings must be securely stored and easily accessible • Converting from paper-based to electronic records has greatly benefited law firms—but what about phone-based interactions?

  3. PSTN LAN PBX Attorneys Administrative Staff Paralegal Staff The Talkument Solution Talkument Client User Talkument Client User • Captures an accurate historical record of all communications • Provides firm staff with the ability to store, organize, annotate and share phone conversations • Use voice documents to verify details, share information and collaborate with others • Intended for all phone users across the organization Talkument Client User

  4. Why Voice Documentation? Productivity! • Share information more quickly • Share all information, not just a summary • Eliminate time required to transcribe • Review a document instead of repeating a conversation when verifying details • Easily share call records between offices or facilities • Improve relationships by focusing on client interactions instead of note taking and archival

  5. Why Voice Documentation? Accuracy! • Document important oral agreements, authorizations and evidentiary recordings • Ensure precise client invoicing for all billable phone activities and resolve billing disputes • Capture the full communication, tone of voice, pauses and all • Seamlessly transfer the exact conversation, not just a paraphrase • Verify exactly what was said and by whom • Eliminate uncertainty and miscommunication

  6. Why Voice Documentation? Security! • Highlight only the portions of a call which should be shared with others • Maintain call recording confidentiality through password secured access to user personal archives • Portable Voice Document (PVD) technology centrally controls voice document while making it securely accessible over data networks • Voice document is never transferred – only streamed using encryption – with access rights set to expire after a designated period of time

  7. Making the Case Manage Billing Disputes

  8. Making the Case Resolve Miscommunication Errors

  9. Making the Case Document Verbal Agreements

  10. Making the Case Tracking Billable Phone Activities

  11. Talkument: Powerful, Yet Simple • A telecom appliance • Talkument fits seamlessly into many existing communication networks • Three models to serve the Legal Services industry • Talkument Small Office • 20 VoIP Phones • Talkument Small Office Analog • 8 analog CO lines or 20 VoIP Phones • Talkument • 2 T1/PRI or 48 VoIP Phones

  12. Talkument Console • Organization • Drag & drop folders • Search folders • Custom List View • PVD preview pane PVD = Portable Voice Document

  13. PVD Viewer • Title • Participants • Transitions • Highlights • Comments

  14. Call Tagging • Appear / Hide when calls are present • Tag calls with information • Use tags for document searching • View tags in voice document

  15. Sharing • Share link, not a file • Share with existing users • Share with external contacts • Include a share expiration • Private sharing • Read/write sharing

  16. Security • Users access only authorized documents • Authorization down to call segments • Playback is encrypted

  17. Talkument Summary

  18. from

More Related