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Understanding User Usability: Mistakes in Testing and Design Perception

This article explores common misconceptions about user intelligence and usability testing. It discusses the fallacy that users are unintelligent and the dangers of assuming perfect design. Many designers ignore usability issues under the belief that users should easily navigate complex tasks. With statistics revealing that only 50% of the population is online, the implications of usability issues are significant. The article emphasizes that both intelligent and normal users may struggle with designs, underlining the importance of effective usability testing and user-centered design.

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Understanding User Usability: Mistakes in Testing and Design Perception

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Presentation Transcript

  1. Are users stupid? Alertbox 5

  2. Usability Test • Common mistakes with usability tests • Test users are unintelligent • Normal users can handle complex tasks • Do not fix usability issues • Ignore test results

  3. Designer Reactions • Why can’t the user see the obvious answer to the task • The design is perfect; nothing needs to be changed • Find more intelligent users

  4. Design Complexity • Can users over come? • Yes • Do they want to? • No

  5. Statistics • Only 50% of population is online • Most sites have usability issues now • Most sites will not be usable with 80% of the population becomes users

  6. Testing • Usability testing is hard news • Lessons can be learned from all levels of users • Users can not read the designer’s mind

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