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Ahana Systems and Solutions

Ahana Systems and Solutions

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Ahana Systems and Solutions

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  1. Ahana Systems and Solutions Creating Possibilities Ahana Confidential

  2. Agenda • About Us • Our Services and Solutions Offering • Testimonials and Case Studies Ahana Confidential

  3. About Us Ahana Confidential

  4. Ahana- Snapshot About Us Alliances & Partners 9+ Years 200+ Employees 75+ Customers Services & Technology Focus Area Ahana Confidential

  5. Milestones of Our Journey SAP VAR Archibus NSP Microsoft Gold DC Partner Large Scale Skilling Programs Ventured into ADM Application Development Projects won in BFSI and Govt Segments STEM Education and JR Partner Insight Success – Top 10 SAP Solutions Provider in India 200+ HC ISO 9K Certified • CIO Review Top 20 SAP SP in India • Partnerships with - • NetApp • Microsoft Silver partner • Keonics • HP for Vertica • Nxtgen DC • CIO Review Top 20 Microsoft SP in India • Incorporated in Delaware US First major US Client for Remote Support 24x7 DB Support Services SAP EBM Partnership SAP ACE Award 2015 Crossed HC – 150 Engaged in Government Sector Our Journey Enterprise Datawarehouse and Analytics Service First Sybase IQ and BOBJ Project Finishing School Offering Crossed 100 people HC Full Sybase DB Support for a Large Retail Bank 24x7 support for a large MNC across 8 cities and 24 locations Head Count – 50 Reached Setup NOC Started Remote Management Completed first assignment International Assignment Started Business Focus: Training in Database Tech Expanded to Services First IMS and DB Client 2016 2014 2015 2013 2008 2017 2009-10 2011-12 Ahana Confidential

  6. Accomplishments "20 Most Promising SAP solution providers in India" – CIO Review “20 Most Promising Microsoft Solution Providers in India" – CIO Review “10 Most Valuable SAP Solution Provider Companies in India" – Insight Success SAP ACE 2015 award winner in the category "Enterprise Analytics” Ahana Confidential

  7. Some of Our Valued Customers Our Customers range from Various Business Domains. Government BFSI Manufacturing Real Esate Technology Health Care Media Oil and Energy Ahana Confidential

  8. Ahana - Value Proposition 1 • State of the art technology investments in NOC • Built for redundancy and scalability • Leveraging tools & service delivery framework to enhance SLA’s 1 Technology 2 • 9+years of experience in IT infrastructure support team including setting up and managing Data centers and Technical support • Management Team come with vast Global Experience 6 Costadvantage 2 People and Experience • Services R&D at our dedicated COE • Evaluation of tools • Develop methodologies on service delivery which help in rapid deployment and risk reduction 3 Ahana 4 • ITIL based Processes • All Employees undergo ITSM awareness and basics training. • Quality Improvement projects being undertaken regularly. • ISO 9001:2015 Certified 5 Scalability 5 • 3 centers in India for service delivery • Ability to ramp up quickly in terms of location and people 4 Quality & Processes 6 • Offshore delivery-ensuring 30%+savings ongoing savings due to process improvements ,and quality Ahana Confidential

  9. Our Services and Solutions Offering Ahana Confidential

  10. IT Infrastructure Consulting and Management Services • Server management • Active Directory • Virtualization • Backup and Disaster recovery services • Upgrades and patches • Storage Management • Highly skilled resources Data Centre Management Monitoring Services Work Place Services Consultancy Services • End-user Support services • Continuous improvement of customer satisfaction and Service Level • Service Desk -SLA based Incident and Service Request management • Compréhensive end-to-end services portfolio • Following ITIL process, Driving Operational Excellence • Infrastructure Transformation / Refresh • CAPEX/OPEX Optimisation • Project Management and Execution • High Availability and Disaster Recovery Design • Infrastructure Audits • 24 * 7 Monitoring and Alerting • Uptime of Servers and Network • Uptime of Applications and Websites • Performance and Capacity Monitoring • Log Monitoring

  11. Cloud Services Study the current environment Develop Blueprint Consulting Assessment Decision points: First To Move: Basic Web Apps, Projects in pipeline, Redesign in plan Next to move: Regulatory and High business critical Hard or costly: Legacy apps Identify Potential candidates for SaaS, PaaS, IaaS and on-premise Identify potential Security risks Design Planning Migration Detailed plan of migration and Sequencing Actual Move as per Business criticality and streamline Support Support Remain On-Premise Benefits : Reduced CAPEX and Ability to SCALE instantly

  12. DevOps Continuous Testing Continuous Release Continuous Monitoring Continuous Deployment Continuous Integration

  13. Database Services • Specialization in Sybase (SAP ASE, IQ, Replication) Oracle, MS-SQL, MySQL, MongoDB, HANA, SAP Basis, Cassandra • Experience in managing complex database environments, Handling large volumes of Data Globally • Consistent Delivery, Enhanced and Cost Effective Service Levels • DB Design for Applications, Performance Tuning and Capacity Planning, Data migration • Database Setup , Configuration, Administration and Automation • Monitoring, Incident/Problem/Change Management • Replication, Disaster Recovery Planning, Backup Solutions Design Deploy Performance Tuning Manage

  14. Data Analytics– Business Intelligence Services Helping Convert Data to Information • SAP VAR and Implementation Partner • Specialized in managing complex and large data environments, Implementation experience in BFSI and Media domains • Implementing Complex ETL (Extract, Transform, Load) scripts to help build Enterprise Data Warehouses • Extensive experience in setting up SAP BO BIP (Business Intelligence Platform) to help with various intelligent business reports • Various visualization reports and dashboards • Technology expertise – SAP IQ, SAP BODS, BO-BIP, Lumira, Design Studio and Predictive • Post GO LIVE support services Ahana Confidential

  15. Application Development and Maintenance • Complete System Study and Scoping of requirement • Following the Standard Application Development and Testing Framework • Web based as well as Mobile • Technology expertise – Java, php, Python, MySQL, Apache, Android and IOS – native and hybrid apps. • Post GO LIVE Application Maintenance and Support Services • Some of the recent development work includes IT Cell for a Government Dept., Business Ease of Use modules for Factories and Boilers Dept., Cash Registry Software for a Micro Finance Company. Ahana Confidential

  16. TIFM (Total Infra and Facilities Management) Solution • Partnered with Archibus - #1 Solution for Real Estate, Infrastructure and Facilities Management. • Implementation Partner for Archibus Solution in India • Bridging Technology and Processes. Total Infrastructure and Facilities Management Solution • Property Management • Capital Budgeting • Property and Lease • Strategic Master Planning • Project Management • Facilities Management • Space Management • Furniture and Equipment • Asset Life Cycle and Repurposing • Workplace Services • Telecom & Cable Management • Move Management • Fleet Management • Operations Management • Service Desk • On demand and Preventive • Condition Assessment • Environment Sustainability • Emergency Preparedness Ahana Confidential

  17. ERP for Retail, Whole Sale and eCommerce • Implementation and Business Partner for GreeneStep – An ERP targeted for Retail, Whole Sale and eCommerce Businesses • ERP and Business Management Software Summary Features List • Integrated BackOffice ERP • eCommerce B2B and B2C • Partner Collab Portal • Management Dashboards Management Dashboards Mobile Field Services Management Collaboration Helpdesk I Ticketing I KB eCommerce B2B I B2C Back Office CRM I Sales I POS I Accounting Purchases I Inventory I Projects I Assembly Ahana Confidential

  18. Education Services • Working with various Government Departments • Actively Participating in Skilling India Initiative • 5000 + individuals skilled in IT Sector • Skilling at School level using STEM – Robotics, Exclusive Partner for Jay Robotix Skill Development College to Corporate Corporate • Selecting suitable candidates from colleges • Training as per the Corporate requirements • Technical as well as Soft Skills • Making sure the trained candidates are rightly onboarded • Working with many Corporates like Paladion, HM etc • Specialized in database training • Contents structured as per Corporate requirement • Online or Classroom delivery based on the needs • Flexible timing • Experience working with many Corporates Ahana Confidential

  19. Staff Augmentation and HR • Staffing Models • FTE for Direct hire • FTEs on Contract • Full Outsource • Ready To Deploy - Freshers Ahana Confidential

  20. Testimonials and Case Studies Ahana Confidential

  21. In the words of our customers… “Ahana has a team of professionals who care about their customers.  We are very pleased with our choice. We were looking for an IT helpdesk partner that was both dependable and available when we need them.  We feel we have found the right partner. It has been a smooth transition, and the overall professionalism has been extremely impressive.” Kiran Krishna, Vice President, Control Infotech Inc, US. “Ahana has been providing us SLA based IT Support Services from 2010 covering Servers, Virtualisation, Network, Security and Deskside Support. We have seen many improvements in our IT Infrastructure and have seen higher availability of overall IT platform. All Ahana personnel are extremely accessible including top level management and it has been a joy to work with their team.” Giridhar Kulkarni, IT Team Manager, CTDI. Ahana Confidential

  22. In the words of our customers… We have been using services of Ahana from last year and a half for managing our entire IT, for both DC Infrastructure and User Side Support at both our premises. We have successfully moved from Inhouse IT to Outsourced Model with Ahana and they have done a commendable work so far and very much to our great satisfaction. Not only have they improved the Support efficiency and IT availability, they have also completed many planned IT projects such as O365 Migration, Server Virtualisation, DR enablement to name a few. Uma Mahesh Head, ANSR We initially engaged Ahana to help us with the database performance issues that we were having and since then Ahana has been our IT Infrastructure Support Provider for managing our Datacentre needs including Server Infra and Database monitoring and maintenance. We now avail 24*7 support and the team has been very proactive and responsive and has been able to meet and exceed our expectations. Govardhan K Director, Telematics4U Ahana Confidential

  23. Case Study 1 Complete End to End IT Support, Monitoring and Service Desk Services for Content Management Company Client profile • 500 Employee Company. Based out of US and India • Being a Content Management Company, Data is critical • Data availability, Data Security and Productivity are the key IT deliverables to support its  Business Function Client Requirements/Challenges • User and Data Centre Migration from existing location to a new strategic location • Migrating from In-house Microsoft Exchange Servers to Office 365 Cloud • Build a robust network and server infrastructure with HA and DR • Robust and Seamless 24 * 7 Monitoring and Support Services covering both Data Centres • Service Desk and User Side Support Services cover India and US locations How Ahana helped • Ahana was engaged to do the DC migration • The migration was planned and executed without causing any business downtime. Also Ahana now provides complete end to end IT Support Services covering both Data Centre and Desk Side Support. • Dell N Series Switches put in place with Stacking to provide Resilience. • Fortinet Firewalls deployed and configured in HA mode. Complete resiliency achieved at the DC network level. • Hyper – V was deployed and clustered on DELL servers with Dell Storage achieving HA. Storage level replication put in place for DR. • Office 365 deployed along with ADFS and Directory Sync for Auth Services. Exchange to O365 migration completed successfully. • All processes with regards to IT put in place as part of ISO 9001 certification. Business Benefits • CAPEX and OPEX reduction using Virtualised platforms • SLA based support and capability to scale up/down based on requirements, engaging right resources • Increased IT availability and proactive problem management • Reduced overhead of managing and maintaining IT dept, which is not core business focus Ahana Confidential

  24. Case Study 2 SLA based Desk Side Support Services across 8 locations India wide covering 23 sites How Ahana Helped/ How Ahana is engaged • Ensured smooth transition of operations from existing vendor; Proving complete managed services support ( Desktop / laptop/Network support as well as managing 12 depots) to  23 sites across PAN INDIA by deploying  L1 and L2 resources • Quick turnaround time w.r.t on boarding of required resources • Introduction of induction program year on year as part of employee connect • Managing Internal Projects along with Support Ops Client Profile  • Multinational Product and Services Company Client Requirement/Challenges • Existing Vendor Issues: Enforcement of Statutory requirements, Greater turn around time to hire replacements due to a higher rate of attrition, Plunge in SLA’s, Missing human/personal connect with team • They wanted a new vendor who could provide 100% statutory compliance • Improve SLA metrics with expectation of TTO 100% and TTF 95% and show constant improvements in Operations • Employee engagement • Ensure a warm body across all sites for H&E support and plan / provide backups as and when the need arises Business Benefits • 100% statutory adherence • Significant improvements in baseline SLA metrics, 100% TTO and 96% TTF achieved • Higher Customer Satisfaction with increase Quality of Service • Improved Employee engagement Ahana Confidential

  25. Case Study 3 Data center Segregation and Migration covering 3 locations across S/SE Asia Client profile • A Global leader in the world of Visual Digital Entertainment Client Requirements/Challenges • Company had to have its own IT Infrastructure as it had a deadline to separate out of the parent company’s Infrastructure • New Data centre had to be put in place with many new servers introduced to provide independent Infrastructure Services and some servers were also moved from the Parent company’s Data centre • Also involved retaining and migrating existing employee workstation (laptops/desktops) into new Active Directory (AD) domain including user profile migration, new AV domain. Where relevant windows XP systems had to be upgraded to Windows 7 How Ahana Helped/ How Ahana is engaged • Ahana was engaged to migrate and deploy the Tier 2 Infrastructure and Users/Desktops for the Asia Pacific region • Over a series of key meetings, the plans were presented to Client and agreed, which included VMWARE deployment for Virtualizing servers, migrating existing servers from old DC with minimal downtime and User Migration into new AD and Email • VMWARE was deployed and clustered on DELL servers with Netapp Storage • Script which automated 75% of end user migration was used to migrate from old domain to new AD • Many tools used – Microsoft Upgrade Advisor, MS Application Compatibility Toolkit 2010, Microsoft Deployment Toolkit 2010, System Center Configuration Manager •   Business Benefits • Huge Cost Saving going into Virtualized Environment and adopting Automated Deployment Processes • Client benefited from Ahana’s capability to scale up and down based on requirements and engage senior management when situation demanded thus making sure project was on time Ahana Confidential

  26. Case Study 4 Building a Comprehensive Data Warehouse and Reporting/Analytics System for a Large Retail Bank in India Client Requirements/Challenges • Replace very old MIS system which was extensively difficult to manage and maintain • Build comprehensive In-house analytical system to support Bank Decision Support System (DSS) by integrating various heterogeneous databases which supply data at different intervals • Replace very old Pro*C programs which takes nearly 5-6 days to process Customer’s Monthly/Quarterly/Annual statements • Build financial dashboards (Primary and Secondary, RM Dashboard) to show progress of customer relationship management team • Replace existing ASP based E-Statement processing with JSP programs and to reduce processing time How Ahana helped • Ahana was engaged for end to end implementation of Business Intelligence and Analytics • We built very comprehensive and robust data warehouse using SAP Sybase IQ by integrating various data sources (Core banking, Loans, Credit Card system, D-mat accounts, General and Life Insurance…) with Star-Dimension data modelling • Successfully built automated BODS jobs to integrate various heterogeneous database and to load data to data warehouse in batch mode without human intervention • Created various very complicated data marts (Daily, Monthly and Primary & Non-primary) to help generating month end reports • We built robust Java programs to replace the troublesome pro*C programs and reduced the processing time from 5 days to 8 Hours. Built various JSP programs to replace older ASP programs and performance improved by 10 times Business Benefits • Fully validated data from various data source became available in one platform which helped various departments to process easily and overall reduced 60% processing time • The new analytical system enabled business teams to identify the problem areas and respond quickly • Able to process customer statement (both Physical and Electronic) with-in 8 hours of month-end activity as opposed to 6 days in the previous system • RM’s able to update and process their progress daily against previous system updates which used to run up-to weeks. This improvement helped RM’s to reach more customers Ahana Confidential

  27. Case Study 5 Building of Data WareHouse and Visualisation Dashboard for Financial and TV Viewership (BARC) data Client Profile  • Media and Broadcasting Company Client Requirement/Challenges • Build an Enterprise Data Warehouse by integrating Finance and TV Viewership data • Build visualization applications for Operational reporting and strategy decisions with tab/mobile compatible reports and dashboards • Automate jobs to populate data into Data Warehouse with minimal human intervention. Restrict data visibility only on need-to- know basis • Use SAP technology stack (SAP BODS for integration, SAP IQ for DW and Lumira/Webi/Design Studio for visualization) How Ahana Helped/ How Ahana is engaged • Ahana was engaged for Phase I implementation of Finance and BARC Dynamic Dashboards • SAP ECC, BARC Data and external file extracts integrated into IQ DW • Integration of Data into DW automated using series of BODS jobs • Created data marts to help generate monthly reports and dashboards for Leadership and Strategy Team •  Business Benefits • Finance dashboards based on accounting hierarchy and Business unit hierarchy readily available for strategic business decisions • Dashboards for TV Viewership (BARC) and TRP available for decisions around program scheduling and broadcasting • Quick comparison of viewership information with competitors over different time scales. • Dashboards with KPI’s available on multiple devices with drill down capability Ahana Confidential

  28. Contact Us Write to us : Visit us : Regd Off: # 202 “Anand Chambers” No.14/1, (old 35/A) 14th Cross(Elephant Rock Road) Jayanagar III Block, Bangalore- 560 01 Ahana Confidential