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Enterprise Integration: Challenges to Understanding the Phenomena

Enterprise Integration: Challenges to Understanding the Phenomena. Enterprise Integration. Supply Chain Management, ERP and CRM Covers multiple time frames, levels, career paths, functions Involves Hidden agendas, power centres inscribed into system

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Enterprise Integration: Challenges to Understanding the Phenomena

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  1. Enterprise Integration: Challenges to Understanding the Phenomena

  2. Enterprise Integration • Supply Chain Management, ERP and CRM • Covers multiple time frames, levels, career paths, functions • Involves Hidden agendas, power centres inscribed into system • Historical Nature of enterprise system design, implementation and use

  3. Limitations with Current frameworks • Philosophically: • Interpretive hermeneutics does not account for extension of the model of the text (Ricoeur 1981) to the social sphere (Thompson, 1981) • 1) Exercise of power to impede utterances • II) Structure of language does not change as much as social sphere • III) The lack of a social theory that accounts for changes in social structures within the model of the text • Lack of the recognition of an IT artefact • Solution adopted: combining critical hermeneutics and structuration theory = critical structuration

  4. Limitations of Current Frameworks • Theoretically: • No single theory can accommodate the scope and width of holistic research on enterprise integration • Options? • Methodology • Multi-level, multi-functional, longitudinal • Shifting Unit of Analysis • Shifted from Stark a business unit to the overall conglomerate • Then back to division and finally back to Stark in context of conglomerate • Reflexivity required at all levels • E.g., Cycles of integration, disintegration and reintegration found at multiple levels of the conglomerate (Lee and Myers 2004) at later stage of project

  5. Questions • Philosophically: • How do we restructure the way we fundamentally see the world to gain new insights upon discovery of interesting data? (Philosophical reflexivity) • Theoretically: • Theory creation, adaptation and revision • How do we integrate micro, macro and interaction perspectives? • How do we address problems of disconnection from context? • Methodology: • How do you structure or design or sensitive a study to take into account multi-level multi-functional longitudinal aspects of enterprise integration in a reflexive fashion?

  6. Selected References • LEE JC and MYERS MD (2004) The challenges of enterprise integration: Cycles of integration and disintegration over time. In International Conference on Information Systems, Washington D.C. • RICOEUR P (1981) Hermeneutics and the human sciences: Essays on language, action and interpretation. Cambridge University Press, Cambridge. • THOMPSON JB (1981) Critical hermeneutics: A study in the thought of paul ricoeur and jurgen habermas. Cambridge University Press, Cambridge.

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