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Burnout as a Quality Metric

Learn about the detrimental effects of burnout on healthcare staff, including increased likelihood to quit, alcohol abuse, and suicide. Discover how burnout impacts quality indicators, patient satisfaction, and health outcomes. Explore personal and organizational strategies to prevent burnout.

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Burnout as a Quality Metric

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  1. Burnout as a Quality Metric Gene Hern, MD Chair, Wellness Task Force

  2. Why should YOU care? Because as the Board of Trustees you need to realize that more than ½ of your STAFF is burned out! • More likely to quit • Cost of replacement 2-3X MD Salary • More prone to alcohol abuse and dependence • More likely to commit suicide • Male doctors: 40% higher • Females: 130% higher

  3. More mistakes and malpractice • Quality Indicators • Unprofessional conduct • Behavior Investigations • Treat patients as objects (depersonalization) • Poor Star Scores, Press Ganey Scores • Poor patient compliance and satisfaction • Poor Health Outcomes

  4. Depressed Residents make 6x the number of medication errors

  5. Major surgical errors strongly related to degree of Burnout

  6. Increased Fatigue and Distress correlate with higher rates of Errors

  7. Workforce • Reduced work effort • Mayo Study • Suicides: 400 a year nationwide (2 medical school classes) • Early Retirement 47%

  8. Burnout vs. Stress • Ability to recover in time off • Leads to: • Exhaustion • Depersonalization • Devaluation

  9. Personal Strategies to Prevent Burnout • Self Awareness and mindfulness training • Work-life Balance • Exercise • Hobbies/Philanthropy

  10. Organizational Strategies to Prevent Burnout • Physician Wellness Committee • Value, track and support • CME on burnout • Physician support groups • Leadership skills training • Flexibility in work hours • Programs to support burned out physicians

  11. Discussion

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