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Big C Support and information Services past, present and Future

This document outlines the development and ongoing evolution of the Big C support and information services, led by Nikki Morris, Head of Clinical Services. It discusses income generation strategies, partnerships with NNUH, and the vital role of psychological and social support for individuals and their carers. The importance of welfare advice, complementary and talking therapies, and community engagement is highlighted, emphasizing our mission to enhance the wellbeing of cancer patients and their families. Looking ahead, the focus is on courage in decision-making and maximizing resources to further improve service delivery.

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Big C Support and information Services past, present and Future

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  1. Big C Support and information Services past, present and Future • Nikki Morris, Head of Clinical Services, Big C • January 2014

  2. ‘I am because you are’Desomond Tutu

  3. Past... • Income Generation: Fundraising and Retail • Grant giving...Equipment, NHS personnel, research.

  4. The Big C Centre, NNUH (May 2006) • Partnership working with NNUH complementing NHS provision. Providing psychological and social support. • Provision for carers • Maintenance of services, building, resources and reputation.

  5. Norfolk Carers • 60% of people will become a carer in some point in their lives. • Every year 1 in 5 carers give up work to care.

  6. Closer To Home • Help Us to Help You Study • Analysis of information from NNUH Centre • National and Local Change in Care Provision • Anecdotal Information

  7. Closer to Home...

  8. Key Services • Drop in for: refreshment and a listening ear • Information • Complementary Therapies • Talking Therapies • Support Groups • Welfare Advice

  9. Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it (Samuel Johnson) • Big C Centre, NNUH • Millenium Library - Monday mornings • Big C Centre, Great Yarmouth • Louise Hamilton Centre • Big C Centre Kings Lynn

  10. ‘Getting information off the Internet is like taking a drink from a fire hydrant’. • Mitchell Kapor

  11. WELFARE ADVICE • Big C Centres (NNUH, Great Yarmouth, King’s Lynn), JPUH, QEH. Approx 60 new clients a month. Benefit advice (over 2 million pounds in additional income) followed by travel information are the most requested issues for discussion. Telephone support service.

  12. Cancer Awareness Champions

  13. Equity Across The County • Maximise the potential from our existing Support and Information venues/activities • Invest in our income generation teams to maximise income • Plann for 2015 (35 years) and 2020.

  14. Key Ingredients to Support and Information Service Success: • We Must... • Understand the reality around us and not make false assumptions • Have courage to act with boldness and conviction and be willing to make tough decisions • We must act as well as talk. • Not be afraid to make mistakes

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