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PSN Services Volume 3: Comprehensive Overview of Communications and Managed Equipment Solutions

This briefing document covers key elements of PSN Services, providing an in-depth analysis of various communication solutions including telephony, unified communications, mobile data, and more. It outlines processes for implementation, potential cost savings, opportunities for consolidation, and how to enhance services such as LAN, CCTV, and access control. The agenda includes discussions on new technologies, efficiency improvements, and cross-organisational support strategies to ensure effective communication and collaboration among PSN partners.

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PSN Services Volume 3: Comprehensive Overview of Communications and Managed Equipment Solutions

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  1. PSNServices (PSNS)Volume 3 - SoR July 2012 Jon Browne

  2. PSNS Supplier Briefing Agenda • The Lots • An Holistic View • Our take on each section • The Process • Q&A

  3. Scope of PSN Services Communications Managed Equipment Room Services Telephony Call/Contact Centre Unified Communications Messaging Authentication Mobile Voice & Data Co-Location and Hosting Paging Services CCTV and Physical Security LAN Services Conferencing Services Gateway Services

  4. Services - An Holistic View Authentication Telephony CCTV and Physical Security LAN Services Conferencing Services Co-Location and Hosting Managed Equipment Rooms Mobile Voice & Data Paging Services Messaging Call/Contact Centre Unified Communications PSN and WWW Gateway Services

  5. Communications • Embedded into the Services piece • Seen as major area for consolidation and cost savings • Some quick wins • PSTN Tariff • SIP Trunks • Aggregated Spend • Consolidation/Federation of IPT systems • Support of Mobile workforce • Roaming • Authentication • Combined with Physical Security • Messaging • Unified Communications • CoLo/Hosting

  6. CCTV and Physical Security • Consolidation • Potential for reduction in number of control centres • New technologies in terms of IP based solutions • Using the PSN network as the core infrastructure • Access Control • Bound in with Authentication • Common Access Control across the PSN • New technologies • Biometric • Smart/Proximity Cards • NFC

  7. Conferencing • Opportunity to save costs • Travel Cost savings • Time savings • Improved efficiency • Improve cross-organisational working • Improve communications flows • New uses • Streamed Broadcasts for public viewing • Council Meetings • Weddings • Etc.

  8. Managed Equipment Rooms • Linked with Access Control • Cost Savings • Consolidation • Standardisation • Simplification

  9. Call/Contact Centre Services • Brings together several of the PSNS elements • Unified Communications, Mobile Voice & Data, Managed Equipment Rooms, Co-location and hosting, Paging Services, Gateway services • Cost savings • Consolidation • Standardisation • Simplification • Cross Organisational Support • Able to provide services for a variety of organisational types • Able to provide services to organisations providing services to PSN Partners

  10. Paging • Large paging estate – mainly NHS • Opportunities for • Cost saving • Consolidation • Standardisation • Simplification • Service improvement • Single paging system • Training efficiencies • Staff efficiencies – freer movement between organisations • New applications • Issue to public for appointments, transplant etc.

  11. LAN Services • Links the other services together • Single supplier for all LAN Services work • Consistent LAN based wireless • Support of roaming workers • Integrated Teams • Multi-use sites • LAN – Connectivity

  12. Gateway Services • Several Gateway services required • Voice • Video • Inter PSN links • Extra PSN Links • Impact Level transition links • Secure File Transfer • Messaging including IL3/4 • SIP gateway including SIPS and SIMPLE • Additional Services • Internet Proxy and Filtering • Domain Name Space Registration and management

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