Rapid Fire Team Presentation

1. Rapid Fire Team Presentation Name of Presenter: Giselle Tupper

2. Who We Are Name of Organization: Salvation Army Grace Manor, together with Alberta Health Services, Supportive Living Location of Facility: Edmonton, AB Number of Clients at Grace Manor site: 80 DAL and EDAL spaces

3. AIM To engage fall prevention/injury reduction improvement team members in the National FFLS to learn strategies and plan for sustained improvement in reducing falls and injury from falls

4. Team Members • Executive Sponsor:Anita Murphy, Director of Supportive Living, AHS • Team Members: • Giselle Tupper OT, Manager Multidisciplinary Clinical Services • Jody Kellington, Director of Care, Grace Manor • Diane Hartman, Resident Care Manager, Grace Manor • Vanessa Luc Chow, OT Supportive Living, AHS • Rachel Monai, Rehabilitation Assistant, Supportive Living, AHS • Amanda Hansen, LPN, Supportive Living

5. Falls Change Ideas tested to date **First Test of Change was an analysis of falls risk management activities currently in place, this was used to help direct our Teams focus on priority areas of improvement.

6. Falls Change Ideas tested to date

7. Falls Change Ideas initiated to date

8. Measures Feedback from staff and stakeholders were used to measure response to both Education delivery and the Falls Report. Subjective evaluation forms tailored specifically for each project were used to gather and analyze responses. Comments from staff at all training sessions were positive. Attendees actively participated in discussion during and after each in-service. Front line staff responded well to short interactive training sessions, as is evidenced by their comments on the evaluation forms. Responses on the evaluation forms reflected that staff identified “most helpful portions” from the presentations that were most relevant to their area of focus. E.g. Recreation focused on walking groups and outings in relation to falls risk factors.

9. Measures Responses captured on evaluations completed by staff trialing the Report Form indicated that the report form was “easy to use” and all respondents would recommend continued use. Overall satisfaction was rated at 9/10. Sample staff feedback included “reminded me to ask appropriate questions and possible solutions to the issues” as well as “for the most part less writing and gets to the point” and “makes me think of all the little things that could have been factors” Falls metrics were used to measure our progress related to falls reduction/injury reduction No data collection completed for January/February at this time.

10. Measures Salvation Army Edmonton Grace Manor

11. Measures Salvation Army Edmonton Grace Manor

12. Lessons Learned on Sustaining Falls Improvement Work during Action Period • Advice for other teams • Engage all stakeholders including clinical and non-clinical staff • Create front-line champions • Keep an open mind • Don’t assume, investigate • Key insights • Communication is key • Education must be ongoing, and requires staff dedicated for this purpose.

13. Challenges to Sustaining Falls Improvement Barriers: • Need for ongoing education, no staff dedicated for this role • Processes within the electronic charting system for SL are still in development • Scheduling meetings around emerging and urgent operational requirements Facilitators • Operator motivated, all stakeholders are engaged in the goal of improvement • Falls risk management is a high profile issue within our organization’s strategic plan, attention is focused on this area of improving best practice

14. Next Steps – Action Plan

15. Next Steps – Action Plan

16. Contact Information • Name: Giselle Tupper • Email: giselle.tupper@albertahealthservices.ca • Phone Number: 780-735-3726