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ERP2Web 4.7 Real-time B2B/C E-Commerce Storefront for JD Edwards

ERP2Web 4.7 Real-time B2B/C E-Commerce Storefront for JD Edwards. Presentation To: JDE E1 & World ERP Companies July 31, 2014. Real-Time B2B and B2C. electronic storefront. The Web Solution for JD Edwards World TM and EnterpriseOne TM. Agenda. Introductions CDI Company Background

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ERP2Web 4.7 Real-time B2B/C E-Commerce Storefront for JD Edwards

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  1. ERP2Web 4.7 Real-time B2B/C E-Commerce Storefront for JD Edwards Presentation To: JDE E1 & World ERP Companies July 31, 2014

  2. Real-Time B2B and B2C electronic storefront The Web Solution for JD Edwards WorldTM and EnterpriseOneTM

  3. Agenda • Introductions • CDI Company Background • ERP2Web Overview • ERP2Web ROI • ERP2Web Marketing • ERP2Web Integration • ERP2Web Demo • Questions and Answers

  4. Established in 1991, JD Edwards partner since 1994 Headquarters in Chicago (Lombard), IL Provide value-added solutions & services for customers in the J.D. Edwards enterprise systems marketplace Have provided software & consulting services to hundreds of customers. Business Partners: Oracle, Microsoft, IBM, SAP, PayPal, CyberSource, Symbol & Intermec About Computer Discoveries, Inc. (CDI)

  5. Partial List of CDI Software Clients

  6. B2B AND B2C E-Commerce Solution for JDEFor Web & SmartPhone - All versions of E1 and World Customers Dealers Reps Inside Employees Sales SECURITY & DATA INTEGRITY ORDER MANAGEMENT PRODUCT MANAGEMENT PRICING CREDIT CARD Orders Changes Orders Returns Invoices e-Cotalog Excel Favorites Quick SKU Past Orders Search List Price JDE Basic Price JDE Advanced Price CC for Orders CC for Invoices Authorization Settlement Batch A/R PA-DSS Validated Multiple Gateways GUIDED SELLING MARKETING QUOTING ACCOUNT MGMT. JDE Configuration Kit Items Product Grouping Promotions Upselling Catalog Related Cross Selling JDE Quote Orders Edit Quotes Convert to Sales Orders Credit Information Personalization Messaging REAL TIME INTEGRATION SAP MARKETING EMAIL SUPPLY CHAIN DATABASES

  7. Oracle Validated Integration Reducing Risk to Oracle Customers With Oracle Validated Integration, Oracle Applications customers can be confident that a partner’s integration has been tested and validated as functionally and technically sound, that the partner solution is integrated with Oracle Applications in a reliable, standards-based way, and that the integration operates and performs as documented. See the comprehensive listing at: www. oracle.com => Partners => Find an Oracle Partner => Oracle Validated Integrations

  8. 12 Months 1 2 3 4 5 6 7 8 9 10 11 Homegrown “Custom” Approach Plan Develop Test Deploy Deploy Plan Impl. ERP2Web, “Out-of-the-Box” – Rapid Time To Benefit ERP2Web Approach

  9. CDI – Complimentary JDE Software Solutions

  10. CDI Product Positioning 10

  11. ERP2Web - ROI Capitalizing in a Tough Economy with New Economy Self-Service Solutions from CDI

  12. ERP2Web Enables Corporate Goals • Helping you Reach your Buyers & Suppliers More Effectively • Improve Customer Acquisition & Retention • Increase Business/Market Share • Open New Sales Channels • Streamline Order Processing • Provide Superior Customer Service • Optimize your Supply Chain

  13. B2B/C e-Commerce = High ROI • Increased Revenue • New Customers in Geography not Previously Covered • Increased “Share of Wallet” (Average Order Revenue) by Effective Cross Selling, Up Selling, Promotions, Coupons, etc. (Impulse Buying) • Increased Customer Satisfaction & Revenue with 24/7/265 Storefront • Improved Customer Retention & Purchasing Rates • Increased Customer Service & Customer Satisfaction • Questions Answered Online – Significant Phone Call Reduction (Call Deflection) • Reduce Marketing & Catalog Costs • Significantly Reduced Customer Transaction Costs

  14. Decreased Cost of Customer Service • Customers Answering Questions via Self-Service • Order Status (Shipped, Backordered Items, Arrival) • Pro-Active eMail Alerts for Order Acknowledge & Ship • Item Customer Pricing & Availability • Credit & A/R Information – Pay Invoice with Bankcard • Future Hiring Avoidance • Reduced Support Costs (Phone, Facilities, etc.) • Focused on Customer Service & Satisfaction Other Than Order Creation • Free Up Sales Force to Close More Business

  15. ERP2Web – e-Marketing • Innovative/Creative Promotional Campaigns • Promotions, Coupons, Special Offers, etc. • Integrate JDE, CRM, BI, Marketing, Affiliate, etc. Programs • Results: • Increased Sales • Reduced Cost for Order Fulfillment • Larger Average Orders • New Streams of Revenue • More Impulse Buying • Additional Up & Cross Selling Opportunities

  16. Traditional & e-Marketing Work Together • E-Marketing Fact • 90% of People Utilize Web for B2B Inquiry • 35% From Web Research Initiate Contact with Supplies • Create Marketing Campaigns - Example • (1) Web Pages/e-Mails with hyperlinks to ERP2Web e-Catalog • (2) Print Catalog Tied to ERP2Web e-Catalog • (3) Delivers POWERFUL Revenue Results

  17. Evolve From Traditional Marketing, Sales, and Service Model to… Internet-Centric With Integration Across all Channels of Customer Contact E-Marketing Targeted Promotions, Personalization ERP2Web Personalized & Customizable Online Storefront Order-To-Cash Integrated Order Payment Processing and Routing Auto e-Mail Notice In/outbound e-mail management, Auto response Configurator Integrated with JDE Configurator for Guided Selling CDI Support Help Desk, Help Page, FAQ, Tutorials & More

  18. ERP2Web – User Type Personalization • Multiple User Types Served from same content/eCatalog • Serve Needs & Buying Patterns of Target Segments • ERP2Web Environment Specifics: • Page Design Styles, Color, Font, Logo, etc. • Personalized eCatalog • Shopping Cart Specifics • Checkout Process Flow • Payment Option Specifics End-Customers ERP2Web eStore & eCatalog Major Accounts • Product Catalog • Item Categorization • Page Themes/Templates • Media Files • Store User Defaults Consumers

  19. ERP2Web Benefits & Differentiator Eliminate manual intervention by automating campaign-to-order-to-cash process Coordinated selling across sales channels Access to accurate information in real-time Effectively collect and apply customer ERP & e-Commerce knowledge

  20. ERP2Web Integration SHARED SCHEMA BusinessIntelligence OrderManagement • Utilize Existing BI & Reporting • Google Analytics • MS SQL Reporting • Rapid ROI • Actual JDE SO # • Customer Pricing • Product Availability • Orders/ Order Status JDE ERP Marketing Accounts Receivables ERP2Web • Robust e-Catalog • Personalized • Promotions, Coupons • Up-Sell, Cross-Sell • Integrated with JDE • Tax Integration JDE or Vertex • Credit, Balance & More • Pay Invoice with Credit Card Intranet & Extranet Users Inventory Service • Real-Time with JDE • Categorize JDE or Other • Personalized • Increased Cust. Satisfaction • Improved Cust. Service • Reduced Cust. Calls • Improved Order Accuracy • Increased CSR Utilization Product Customer Pricing Comp. CSR Opportunity Sales Rep

  21. Product Architecture JDE ERP2Web FIREWALL Users Pricing Availability Order Creation Order Inquiry Credit Check Customer Revision JDE Enterprise Server DMZ ERP2Web Web Server Windows 2003/2008 .Net Framework 3.5 IIS Enabled HTTP(S) Port: 80/443 JDE Database Server Availability Order Inquiry Quote Inquiry Database / File Access Marketing Database SMTP Protocol ERP2Web Database Server Windows 2003/2008 MS SQL 2005/2008 Email Server Payment Gateway HTTPS Port: 443

  22. ERP2Web - Technical • Microsoft .NET based B2B & B2C Storefront for JD Edwards World and EnterpriseOne • Always presents Real-Time Information on the Web working with your JDE Business Logic & Data Tables requiring no changes to your JDE software • For JDE E1 Integration, ERP2Web uses Oracle approved XML Interoperability functionality • For JDE World Integration, ERP2Web uses IBM Virtual Terminal API’s • Supports Future JDE Upgrades • Centralized Application Maintenance to Easily Create & Maintain your Electronic Storefront. • Fast Response Time • Scalable - ERP2Web can run in Multiple Instances • Supports Virtualization

  23. ERP2Web Integration, Real-Time & Synchronization Integration with JDE and other servers occurs in three ways. They are • Transactional Integration – Real-time for JDE order creation, retrieving customer pricing, item availability, customer credit information, JDE address book revision, etc. • Database Integration – ERP2Web works directly against JDE tables for Order Inquiry and other inquiries. • Synchronization of Data – Item information is synchronized in ERP2Web Item Master to provide JDE and non-JDE data like pictures, thumbnails, drawings, office documents, video, etc.

  24. Item Import Process - Direct Description, images, etc. from external database • ERP2Web Item Import Process • -------------------- • Import Items, Item Descriptions, Categories and Category-Item Associations • Scheduled to run nightly External Databases ERP2Web PIM External Spreadsheets JDE Item Master

  25. Item Import Process with Excel Sheet Description, images, etc. from external database Excel Spread Sheet OR Database Tables (DB2 / Oracle / MS SQL) • ERP2Web Item Import Process • -------------------- • Import Items, Item Descriptions, Categories and Category-Item Associations • Scheduled to run nightly External Databases ERP2Web PIM External Spreadsheets JDE Item Master Legend: Client’s Responsibility CDI’s Responsibility

  26. After-Sales Service & Spare Parts E-Commerce • We recognize Part Sales Generate Valuable Profit for a Manufacturer – Processes Need to be Optimized • Designed to Minimize Part Return Rates – Optimize Right Part Purchase • Find Right Part Quickly – Real-Time Availability Check – Order 24x7x365 • Specialized ERP2Web E-Catalog • Manage Complex Part Content: Images, Manuals, Service Bulletins, Install/Maintenance Video’s, etc.

  27. After-Sales & Spare Parts Review • Navigation Through Exploded Part Assembly View • Advanced Search Functionality • Link Parts with Documentation, Images, Video’s, Flash, etc. • Easily Display 2D/3D Drawings • Recognition of Drawing Hotspots • Customized E-Catalogs by Group, Customer and/or User

  28. ERP2Web JDE EnterpriseOneTM Get more out of your JD Edwards Investment! Increase your ROI with ERP2Web!

  29. ERP2Web JDE WorldTM Real Time Transactions! Harness the Power of the Internet!

  30. Final Goal • To provide you with an e-Commerce solution that will allow your business to succeed! • Questions & Answers • Next Steps…

  31. Contact Us Sales (630) 599-0620 x200 sales@cdiconsulting.com

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