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Welcome to Using MCC 2.0: Day 1 Essentials for SAC

Welcome to Using MCC 2.0: Day 1 Essentials for SAC. Call in number: United States (Toll Free): 1 877 309 2073 United States: +1 (571) 317-3129 Access Code: 922-757-157. Technical Support & Asking Questions. Adobe Q&A Pod GoToMeeting Chat Window. Webinar Objectives. Objectives.

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Welcome to Using MCC 2.0: Day 1 Essentials for SAC

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  1. Welcome to Using MCC 2.0: Day 1 Essentials for SAC Call in number: United States (Toll Free): 1 877 309 2073 United States: +1 (571) 317-3129 Access Code: 922-757-157

  2. Technical Support & Asking Questions Adobe Q&A Pod GoToMeeting Chat Window

  3. Webinar Objectives

  4. Objectives Have information you need to perform day 1 actions • Introduce MCC 2.0 and highlight key changes • Learn about the family household profile and new search features • Learn how to perform placement activities • Have a basic understanding of waitlist and reports • Share training resources and support

  5. Overview of MCC 2.0

  6. What is MCC 2.0? • Expanded functionality with major system-wide changes for families and programs • Transition to new hosting facility (Defense Information Systems Agency (DISA)) • Migration to a new database platform that is more robust and flexible for future enhancements • MCC Coordinators validated program profile, care option, and program user data • Forward any questions to the MCC Coordinator

  7. Training Expectations • Will share a lot of new information • Changes align with how you operate today • Once you learn a few new terms and concepts, system actions will be easier and more intuitive • MCC Central Training Center has been redesigned and updated to house all materials needed

  8. Core Changes: FCC Program

  9. FCC Program • FCC Program • Provides administrative oversight for the installation’s FCC providers • FCC Provider • Provides care for eligible families in the home • MCC 2.0 setup • One FCC Program profile • Linked to each individual FCC provider profiles Installation FCC Program FCC Providers FCC Provider FCC Provider

  10. FCC Program (cont.) Families can place a request for • A specific provider • “Any provider” Benefits of selecting “any provider” • Requests are automatically placed for new providers • Families manage a single request for FCC

  11. Core Changes: MCC Care Structure

  12. MCC Care Structure • Foundation for MCC, driving the request for care process • Aligns with how programs operate • Fewer care options with more flexibility • 314 care options in 1.x • 13 care options in MCC 2.0 • Authorized program users setup Care Structure details in Program or Provider Profile

  13. MCC Care Structure (cont.) • Each program is identified as one or more program types: CDC, SAC, FCC, 24/7 • Program type defines which care types are available (e.g., full-day care, part-day care) • Care type determines which care options and care offerings are available

  14. Offerings: School Year Care • Families need consistent care during the school year • Families select Before School, After School, or both • Includes school out days & seasonal camps (fall, winter, spring) • Families need ad hoc care during the school year • Families select school out days & seasonal camps individually

  15. Offerings: School Year (cont.) • Program users make full or partial offers for offerings (e.g., Before/After School) • Families can accept the full offer or deselect an offering • Families can accept the partial offer or wait for a full offer

  16. Offerings: Summer Camp • Families submit a single request and select weeks needed • Families can update weeks requested • Program users can make full or partial offers • Families receive 1 offer notification, specifying the weeks offered • Families can accept all or some of the weeks offered

  17. MCC Care Structure: SAC

  18. Core Changes: Grades

  19. Grades in MCC • School age care is restricted to K-7 • Aligns with the DoDI while better supporting SAC offer processes • Exceptions can be made to serve children in the 8th grade • Plan to use grades in the request and offer process for all school age care options • Grade information must be collected before being fully implemented in the request and offer process • Do not use grades for 2019 Summer Camp • Use grades for 2020-2021 school year

  20. Grades in MCC (cont.) • Care Options • Existing school year care options specify grades • New school year care options must be setup with grades • Requests • Families will add grade information to existing requests during the reconfirm process • Families must include the child’s grade when making new requests for school age care

  21. Core Changes: APT

  22. APT in MCC 2.0 • Provides information to families about when they may receive child care, so they can make informed decisions about where to place child care requests • APT is available for • Full-day & 24/7 care types • CDC, 24/7, and FCC Program • APT will not be available for • School year & summer camp: include industry best practice of registration and offer periods (post 2.0) • FCC providers: instead, APT will be displayed at the FCC Program level • Part-day & extended care: individual schedules does not provide enough consistency to estimate placement time

  23. Program Profile Changes

  24. Program Profile Changes • New program profile update process • Any information saved to an active CDC, SAC or 24/7 profile will immediately be visible to families • Permissions to update program profiles are now restricted to the MCC Coordinator • New program profile request process • MCC Coordinator submits the new program request form to Support Desk • Support Desk will align data in MCC and IMS so inspection reports display in MCC

  25. Family Household & search

  26. Family Component Redesign • MCC empowers families to take actions for themselves • Is intuitive and easy to use • Onscreen tips help families understand how to enter information • Now works on mobile devices • Now shares priority as well as family type

  27. Video Overview of Household Profile & Introduction to Family Search for Care

  28. MCC Dashboard

  29. Program User Login & Navigation • To log on, select the Program Login link at the bottom right corner • Staff must log in with a CAC

  30. My MCC Dashboard: Clerk/Director • MY MCC Dashboard is your activity hub • Task-based links to access specific actions

  31. My MCC Dashboard Tabs: Clerk/Director Three tabs: • My MCC Dashboard • Reports • Management • household profile • program profile

  32. My MCC Dashboard Buttons: Clerk/Director • Make Offer: Describe space & make offer (SYC) • Manage Placement List: Track, manage, and complete offers (SYC) • Manage Summer Camp: describe space, make offer, track, manage, and complete offers (SC) • Find Household: Access households and requests • View Waitlist: Access waitlist • View Reports: Access report interface

  33. Placement Process

  34. Early and Partial Offer • Early Offer:The start date is before the family’s DCN. Family can (a) accept and start early; (b) decline and wait for a later offer; or (c) decline and be removed from the waitlist. • Partial Offer:The offer does not meet the family’s entire need. Family can (a) accept and wait for the remaining part(s) of the request, (b) decline and wait for a full offer, or (c) decline and be removed from the waitlist. • Early and Partial Offer: If a family receives an early, partial offer, they can (a) accept the offer; (b) decline and wait until the DCN; (c) decline and wait for a full offer; (d) select both to decline and wait until their DCN and for a full offer; or (e) decline and be removed from the waitlist.

  35. Overview: Placement Activities for School Year Care

  36. Step 1: Make Offer (SYC) • Select Make Offer button from My MCC Dashboard • Describe the space available, including care option, age group or age range, start date, transportation • Make offer to family sequenced first • Family is notified of the offer via an email from the system and a notification on their dashboard

  37. Step 2: Manage Offer (SYC) • Family has two business days to respond • Monitor the Placement List • Take action based on family’s response: • Family accepts offer: validate eligibility and priority before moving forward with enrollment procedures • Family declines offer, offer expires, family waits for full offer, family waits for a later offer: make another offer

  38. Step 3: Validate Eligibility & Priority • Validate eligibility • If not eligible, remove offer, delete household & requests • If eligible, validate priority • Validate military family type • If incorrect, update family type in MCC & recheck sequence • If correct, move forward with enrollment process

  39. Step 4: Complete Offer (SYC) • Complete offer to document if the child started care or not • When to complete an offer • On or after the child’s first day at the program • When you learn the family does not wish to complete the enrollment process • How to complete an offer • Enter child’s actual start date or • Enter that child did not start

  40. Video Overview of the School Year Placement Process

  41. Overview: Placement Activities for Summer Camp

  42. Overview: Placement Activities for Summer Camp

  43. Step 1: Make First Batch of Offers (SC) • Select Manage Summer Camp from the My MCC Dashboard • Describe the space available, including care option and number of spaces for each week • Use auto-fill to make full offers in bulk based on the number of spaces available • Families are notified of the offer via an email from the system and a notification on their dashboard

  44. Step 2: Manage Offers (SC) • Families have two business days to respond • Review the summer camp Make Offer list to monitor responses • Take action based on family’s response: • Family accepts offer for all weeks of camp: begin enrollment process • Family accepts some weeks and declines other weeks: begin enrollment process & make offers for declined spaces during next offer batch • Family declines offer or the offer expires: make offers during next offer batch

  45. Step 3: Make Subsequent Offers (SC) • Select Manage Summer Camp button from the dashboard • Make Offer list identifies number of accepted offers so you can easily identify how many spaces need to be filled • Make full and partial offers to fill remaining spaces

  46. Step 4: Validate Eligibility & Priority • Validate eligibility • If not eligible, delete household & requests • If eligible, validate priority • Validate military family type • If incorrect, update family type in MCC & recheck sequence • If correct, move forward with placement process

  47. Step 5: Complete Offers (SC) • Complete offers to document if the child started care or not • Complete offers in bulk at the end of summer • How to complete offers • For children who attended summer camp: use the Manage Summer Camp feature to complete offers in bulk • For children who accepted, but never attended any summer camp week: use the Placement List to indicate the child did not start care

  48. Video Overview of the Summer Camp Placement Process

  49. Waitlist

  50. Waitlist • Use Waitlist to • Answer questions from families about whether they are on the waitlist • Identify children with IAT details • Export the waitlist in preparation for planned outages • Filter to generate list

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