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IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT

8. Chapter. IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT. PREVIEW. The importance of productivity improvement. Suggestion schemes. Quality control circles. The latest techniques in quality management. Ways to get feedback from employees. The issues relating to career management.

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IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT

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  1. 8 Chapter • IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT

  2. PREVIEW • The importance of productivity improvement. • Suggestion schemes. • Quality control circles. • The latest techniques in quality management. • Ways to get feedback from employees. • The issues relating to career management. • Managing talented employees. • Communicating with employees.

  3. PRODUCTIVITY OUTPUT PRODUCTIVITY  = –––––––– INPUT To improve productivity, organizations try to do more with less. They may maintain the quantity of input, yet increase the output. OR They may reduce the input and yet be able to increase the output.

  4. SUGGESTION SCHEMES Productivity techniques require an organizational culture in which: • Everybody trusts each other • There is open communication • There is teamwork • There is effective industrial relations

  5. Suggestion Schemes Enhanced employee motivation Higher levels of efficiency SUGGESTION SCHEMES (cont.) A suggestion scheme is a means for channelling workers’ ideas on how to improve work processes.

  6. SUGGESTION SCHEMES (cont.) The Suggestion Scheme Process 1. Worker writes down idea 2. Worker submits idea 4. Worker is informed of outcome 3. Idea is evaluated

  7. SUGGESTION SCHEMES (cont.) Rewards for Useful Suggestions

  8. QUALITY CONTROL CIRCLES A quality control circle is a group of workers who meet regularly in order to identify, analyse and solve work-related problems.

  9. QUALITY CONTROL CIRCLES (cont.) • QCCs consist of 5–15 volunteers from the same department/section/unit. • The members meet regularly to identify, analyse and find a solution to a problem relating to their work. • The members make an oral presentation of their solution to the management before implementing it.

  10. TOTAL QUALITY MANAGEMENT “The objective of Total Quality is to create an organization where everyone is working to make that organization the best in its field.” David Hutchins in Achieve Total Quality,1992.

  11. TOTAL QUALITY MANAGEMENT (cont.) Techniques Used in TQM • 5S: Seiri, Seiso, Shitsuke, Seiton and Seiketsu • Benchmarking • ISO Certification

  12. ENCOURAGING COMMITMENT Committed employees: • Want their organization to succeed. • Want to help their organization to succeed. • Will take the initiative and ‘walk the extra mile’ to ensure the success of their organization.

  13. ENCOURAGING COMMITMENT (cont.) To encourage commitment, organizations must: • Recruit the right people • Provide appropriate training so that employees can perform well • Pay employees at fair rates • Reward employees who perform well • Implement fair systems, including disciplinary systems

  14. ENCOURAGING COMMITMENT (cont.) Beyond establishing fair and acceptable human resource management systems, employers can take action to find out: • What do employees want? • Which organizational policies are causing problems to employees? • What keeps employees happy and what does not?

  15. ENCOURAGING COMMITMENT (cont.) To find out employees’ thoughts on a range of matters, employers conduct formal opinion/attitude surveys. Common topics included in a survey relate to satisfaction with: • Their jobs, • The supervision they receive, • Their understanding of the company’s vision and mission

  16. ENCOURAGING COMMITMENT (cont.) Common topics included in a survey relate to satisfaction with: • Their terms and conditions of service, • Their physical work environment, • The existence of discrimination or harassment at the workplace, and • The training and career development opportunities offered by the employer.

  17. CAREER MANAGEMENT • Who is responsible for an employee’s career? • A career may be a series of promotions within an organization. • A career may be a series of jobs, each at a higher level, in a variety of organizations. • Career management or employability?

  18. CAREER MANAGEMENT ISSUES • Succession planning • Glass ceilings • Management of expatriates • Talent management

  19. CAREER MANAGEMENT ISSUES(cont.) Succession planning is a systematic technique for ensuring top management and other key positions can be filled quickly in the event of the unexpected loss of a senior officer. Succession planning is a form of risk management.

  20. COMMUNICATION WITH EMPLOYEES Communications with employees can be in the form of: • Townhall meetings • Departmental level meetings • Emails • Company handbooks

  21. REVIEW • The importance of productivity improvement. • Suggestion schemes. • Quality control circles. • The latest techniques in quality management. • Ways to get feedback from employees. • The issues relating to career management. • Managing talented employees. • Communicating with employees.

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